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Computing device assistance for phone based customer service representative interaction

  • US 8,401,171 B1
  • Filed: 12/20/2010
  • Issued: 03/19/2013
  • Est. Priority Date: 12/20/2010
  • Status: Active Grant
First Claim
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1. A system for computing device assistance for phone based customer service representative interaction, comprising:

  • a number of customer service representative computing devices having processors and memory thereon for the storage of executable instructions and data, wherein the instructions are executed to;

    allow at least one of the number of customer service representative computing devices to control a customer'"'"'s computing device such that the customer service representative or executable instructions can select information, related to a phone based customer service representative interaction, to display on the customer'"'"'s computing device;

    display the selected information on a display of the customer'"'"'s computing device; and

    allow at least one of the number of customer service representative computing devices to receive an authority confirmation from a customer to authorize the at least one of the number of customer service representative computing devices to access the customer'"'"'s computing device to display the selected information.

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