Systems and methods for providing a password reset feature

• US 8,401,526 B2
• Filed: 04/25/2008
• Issued: 03/19/2013
• Est. Priority Date: 08/31/2007
• Status: Expired due to Fees

• Current Assignee: Nuance Communications, Inc. (Microsoft Corporation)
• Original Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Inventors: Zubas, Michael Robert, Rainer, Brian Keith, Sigmund, William Joseph
• Primary Examiner(s): Chang, Kent
• Assistant Examiner(s): AU, SCOTT D
• Application Number:
  US12/160,940
• Publication Number:
  US 20100222024A1
• Time in Patent Office: 1,789 Days
• Field of Search: 455/411, 455/412.1, 455/412.2, 455/413, 379/88
• US Class Current: 455/413
• CPC Class Codes: G06F 40/58 Use of machine translation, e.g. for multi-lingual retrieval, for server-side translation for client devices or for real-time translation
• CPC Class Codes: H04M 2201/50 Telephonic communication in combination with video communication
• CPC Class Codes: H04M 2203/4518 Attachments to voicemail
• CPC Class Codes: H04M 2203/4545 Message forwarding
• CPC Class Codes: H04M 3/02 Calling substations, e.g. by ringing selective calling H04Q
• CPC Class Codes: H04M 3/42017 Customized ring-back tones
• CPC Class Codes: H04M 3/42051 where the notification is included in the ringing tone
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53325 Interconnection arrangements between voice mail systems
• CPC Class Codes: H04M 3/53383 Message registering commands or announcements; Greetings
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04W 12/06 Authentication
• CPC Class Codes: H04W 12/068 using credential vaults, e.g. password manager applications or one time password [OTP] applications
• CPC Class Codes: H04W 12/08 Access security
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

A method for providing a voicemail password reset feature can include receiving a password reset request message (220) from a mobile device (118) at a voicemail system (102), resetting a current password to a default password (222) at the voicemail system (102), and sending a response message request (224) to a short message service center (122). The response message request can include a request to generate a response message that includes the default password. The method can further include generating the response message at the short message center (122) and sending the response message (226) to the mobile device (118), wherein the response message includes the default password. A system for providing a voicemail password reset feature and a computer-readable medium for initiating a voicemail password reset from a mobile device (118).

Claims

1. A method for providing a voicemail password reset feature, the method comprising:

receiving, at a voicemail system, a password reset request message from a home location register, wherein the password reset request message was generated by a mobile device in response to a selection made by way of a visual voicemail interface on the mobile device, and the password request message comprises mobile device information appended by the home location register;

resetting, at the voicemail system, in response to receiving the password reset request message, a current password to a default password; and

sending, from the voicemail system, a boot message request to a short message service center, the boot message request comprising a request to generate a boot message comprising the default password and instructions to send the boot message to the mobile device.

2. The method of claim 1, wherein receiving, at the voicemail system, the password reset request message comprises receiving the password reset request message as an unstructured supplementary service data message.

3. The method of claim 1, wherein receiving, at the voicemail system, the password reset request message comprises receiving the password reset request message as a short message service message.

4. The method of claim 1, wherein sending, from the voicemail system, the boot message request to the short message service center comprises sending the boot message request with instructions to send the boot message to the mobile device as an unstructured supplementary service data message.

5. The method of claim 1, wherein sending, from the voicemail system, the boot message request to the short message service center comprises sending the boot message request with instructions to send the boot message to the mobile device as a short message service message.

6. The method of claim 1, wherein the password reset request message comprises a security mechanism.

7. The method of claim 1 further comprising:

sending, from the voicemail system, a security mechanism request message to the mobile device, the security mechanism request message comprising a request for information relevant to a security mechanism.

8. A voicemail system for providing a voicemail password reset feature, the voicemail system comprising:

a processor; and

a memory coupled to the processor, the memory comprising instructions that, when executed by the processor, cause the processor to perform operations comprising

receiving a password reset request message from a home location register, wherein the password reset request message was generated by a mobile device in response to a selection made by way of a visual voicemail interface on the mobile device, and the password request message comprises mobile device information appended by the home location register;

resetting in response to receiving the password reset request message, a current password to a default password; and

sending a boot message request to a short message service center, the boot message request comprising a request to generate a boot message comprising the default password and instructions to send the boot message to the mobile device a.

9. The voicemail system of claim 8, wherein the password reset request message is an unstructured supplementary service data message.

10. The voicemail system of claim 8, wherein the password reset request message is a short message service message.

11. The voicemail system of claim 8, wherein the boot message is an unstructured supplementary service data message.

12. The voicemail system of claim 8, wherein the boot message is a short message service message.

13. The voicemail system of claim 8, wherein the memory further comprises instructions that, when executed by the processor, cause the processor to perform an operation comprising sending a security mechanism request message to the mobile device, the security mechanism request message comprising a request for information relevant to a security mechanism.

14. The voicemail system of claim 8, wherein the password reset request message comprises a security mechanism.

15. A tangible computer-readable storage medium comprising computer-executable instructions that, when executed, cause a processor to perform operations comprising:

receiving a password reset request message from a home location register, wherein the password reset request message was generated by a mobile device in response to a selection made by way of a visual voicemail interface on the mobile device, and the password request message comprises mobile device information appended by the home location register;

resetting in response to receiving the password reset request message, a current password to a default password; and

sending a boot message request to a short message service center, the boot message request comprising a request to generate a boot message comprising the default password and instructions to send the boot message to the mobile device.

16. The tangible computer-readable storage medium of claim 15, wherein receiving the password reset request message comprises receiving the password reset request message as an unstructured supplementary service data message.

17. The tangible computer-readable storage medium of claim 15, wherein receiving the password reset request message comprises receiving the password reset request message as a short message service message.

18. The tangible computer-readable storage medium of claim 15, wherein sending the boot message request to the short message service center comprises sending the boot message request with instructions to send the boot message to the mobile device as an unstructured supplementary service data message.

19. The tangible computer-readable storage medium of claim 15, wherein sending the boot message request to the short message service center comprises sending the boot message request with instructions to send the boot message to the mobile device as a short message service message.

20. The tangible computer-readable storage medium of claim 15, wherein the password reset request message comprises a security mechanism.

21. The tangible computer-readable storage of claim 15, further comprising computer-executable instructions that, when executed, cause the processor to perform an operation comprising:

sending a security mechanism request message to the mobile device, the security mechanism request message comprising a request for information relevant to a security mechanism.