Servicing attributes on a mobile device
First Claim
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1. A method, comprising:
- creating, by a computer-based system for facilitating service identification, a visual identifier (VID) profile comprising a VID, a service identifier associated with a service and a mobile device identifier associated with a mobile device;
transmitting, by the computer-based system, the VID to the mobile device; and
communicating, by the computer-based system, with the mobile device based upon the VID;
wherein the VID expires responsive to at least one of an expiration date or a predetermined number of customer service interactions; and
wherein the service is associated with a transaction account, and wherein the mobile device is configured to initiate financial transactions using the transaction account.
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Abstract
Enabling remote customer service and maintenance using a visual identifier is disclosed. In response to a user enrolling in a service capability associated with a mobile device, the process utilizes a visual identifier to associate the service capability with the customer account, the service and the mobile device. The system allocates a visual identifier for each service capability and enables customer service agents to identify the service capability and mobile device, verify the user and retrieve information for the service interaction.
272 Citations
19 Claims
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1. A method, comprising:
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creating, by a computer-based system for facilitating service identification, a visual identifier (VID) profile comprising a VID, a service identifier associated with a service and a mobile device identifier associated with a mobile device; transmitting, by the computer-based system, the VID to the mobile device; and communicating, by the computer-based system, with the mobile device based upon the VID; wherein the VID expires responsive to at least one of an expiration date or a predetermined number of customer service interactions; and wherein the service is associated with a transaction account, and wherein the mobile device is configured to initiate financial transactions using the transaction account. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. A method, comprising:
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receiving, on a mobile device and from a service provider, a visual identifier (VID) associated with a visual identifier (VID) profile comprising the VID, a service identifier associated with a service and a mobile device identifier associated with the mobile device; and
,receiving, on the mobile device, a communication based upon the VID; wherein the VID expires responsive to at least one of an expiration date or a predetermined number of customer service interactions; and wherein the service is associated with a transaction account, and wherein the mobile device is configured to initiate financial transactions using the transaction account.
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18. A visual identifier (VID) stored on a mobile device, wherein the VID is configured to facilitate communicating with a service provider based upon the VID, wherein the service provider accesses the VID via a VID profile, wherein the VID profile comprises the VID, wherein the VID expires responsive to at least one of an expiration date or a predetermined number of customer service interactions;
- a service identifier associated with a service provided by the service provider, and a mobile device identifier associated with the mobile device, wherein the service is associated with a transaction account, and wherein the mobile device is configured to initiate financial transactions using the transaction account.
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19. An article of manufacture including a non-transitory, tangible computer-readable storage medium having computer-executable instructions stored thereon that, in response to execution by a computer-based system for facilitating service identification, causes the computer-based system to perform operations, comprising:
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creating, by the computer-based system, a visual identifier (VID) profile comprising a VID, a service identifier associated with a service and a mobile device identifier associated with a mobile device; transmitting, by the computer-based system, the VID to the mobile device; and communicating, by the computer-based system, with the mobile device based upon the VID; wherein the VID expires responsive to at least one of an expiration date or a predetermined number of customer service interactions; and wherein the service is associated with a transaction account, and wherein the mobile device is configured to initiate financial transactions using the transaction account.
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Specification