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Systems and methods for visual presentation and selection of IVR menu

  • US 8,406,388 B2
  • Filed: 07/18/2011
  • Issued: 03/26/2013
  • Est. Priority Date: 07/18/2011
  • Status: Expired due to Fees
First Claim
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1. A system for making a call to a telephone number of a destination, comprising:

  • a display screen;

    a keying element;

    a processor; and

    a memory coupled to the processor, the memory comprising;

    an Interactive Voice Response (IVR) database, wherein the IVR database comprises a list of telephone numbers associated with one or more destinations implementing one or more IVR menus;

    instructions executable by the processor for displaying on the display screen at least one of the one or more IVR menus based on the telephone number of the destination being dialed from the keying element, wherein the destination is from the one or more destinations implementing the one or more IVR menus; and

    instructions executable by the processor for communicating with another system, wherein said another system comprises another display screen, andwherein said communicating comprises providing said at least one of the one or more IVR menus to the another display screen during the call.

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