Computerized system and method of recording communications between parties using telecommunications devices

• US 8,406,740 B2
• Filed: 01/10/2011
• Issued: 03/26/2013
• Est. Priority Date: 01/08/2010
• Status: Active Grant

• Current Assignee: KoHorts IT Services, LLC
• Original Assignee: KoHorts IT Services, LLC
• Inventors: Kamal, J. Robert, Bainbridge-Clayton, Peter
• Primary Examiner(s): Karikari, Kwasi
• Application Number:
  US12/987,490
• Publication Number:
  US 20110171935A1
• Time in Patent Office: 806 Days
• Field of Search: 455/412.1, 455/419, 455/418
• US Class Current: 455/412.1
• CPC Class Codes: H04M 2203/258 Service state indications
• CPC Class Codes: H04M 2203/652 Call initiation triggered by text message
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04W 24/00 Supervisory, monitoring or testing arrangements

Abstract

A computerized system of recording communications between a first party and a second party automatically notifies the second party to the recording of the communication. A request is received at a first telecommunications device, utilized by the first party, to initiate the communications between the parties, either by receiving or placing a call or text message. A unique identifier identifying a second communications device, utilized by the second party, is received by the first telecommunications device. A warning message is then automatically sent to the second communications device that the communications are being recorded. The communications between the devices is then recorded.

Claims

1. A method of recording communications between a first party using a first telecommunications device and a second party utilizing a second telecommunications device and notifying the second party of the recording of the communications, said method comprising the steps of:

receiving a request at the first telecommunications device to initiate the communications between the parties, wherein receiving the request includes receiving a character-based message from the second telecommunications device at the first telecommunications device;

receiving an identifier uniquely identifying the second communications device at the first telecommunications device;

automatically sending a warning message to the second communications device that the communications are being recorded in response to receiving the identifier uniquely identifying the second communications device and in response to determining that the second party had not previously been sent a warning message; and

recording the communications between the first and second communications devices.

2. A method as set forth in claim 1 wherein said step of sending a warning message to the second party is further defined as sending a character-based message to the second telecommunications device stating that all messages sent to the first telecommunications device will be recorded.

3. A method as set forth in claim 1 wherein said step of receiving a request is further defined as receiving an audible conversation request from the second telecommunications device at the first telecommunications device.

4. A method as set forth in claim 3 wherein said step of sending a warning message to the second party is further defined as playing an audible message to the second telecommunications device stating that all conversations utilizing the first telecommunications device will be recorded.

5. A method as set forth in claim 1 wherein said step of receiving a request is further defined as receiving an input from the first user at the first telecommunications device to initiate communications with the second party.

6. A method as set forth in claim 1 wherein said step of recording the communications between the first and second parties is further defined as transmitting data corresponding to the communications between the parties from the first telecommunications device to a server computer.

7. A method as set forth in claim 1 wherein the warning message includes a request to confirm acceptance of the warning message.

8. A method as set forth in claim 7 further comprising the step of receiving an acknowledgement from the second telecommunications device that the warning message was received and/or is accepted.

9. A method as set forth in claim 8 wherein said step of recording the communications is further defined as recording the communications between the first and second communications devices in response to receiving the acknowledgement from the second telecommunications device.