Method and system for providing a contact attempt service

• US 8,412,173 B2
• Filed: 07/01/2005
• Issued: 04/02/2013
• Est. Priority Date: 07/01/2005
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Patel, Labhesh, Lee, Johnny H., Jabbour, Fadi R., Lee, David C.
• Primary Examiner(s): Afshar, Kamran
• Assistant Examiner(s): Zewari, Sayed T
• Application Number:
  US11/173,052
• Publication Number:
  US 20070015497A1
• Time in Patent Office: 2,832 Days
• Field of Search: 455/418, 455/426.1
• US Class Current: 455/418
• CPC Class Codes: H04M 2203/551 Call history
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy

Abstract

A method for providing a contact attempt service includes detecting an attempt of a first user to contact a second user through a first communication method and detecting contact between the first user and the second user through a second communication method. The method also includes removing a contact attempt indicator associated with the attempt of the first user to contact the second user through the first communication method.

Claims

1. A method for providing a contact attempt service, comprising:

detecting an attempt of a first user to contact a second user through a first communication method;

detecting contact between the first user and the second user through a second communication method;

determining that a time interval between the attempt of the first user to contact the second user through the first communication method and the detected contact between the first user and the second user through the second communication method is shorter than a predetermined threshold amount of time; and

removing a contact attempt indicator associated with the attempt of the first user to contact the second user through the first communication method based on the determination that the time interval between the attempt of the first user to contact the second user through the first communication method and the detected contact between the first user and the second user through the second communication method is shorter than a predetermined threshold amount of time.

2. The method of claim 1, wherein the first communication method and the second communication method are the same.

3. The method of claim 1, wherein the contact attempt indicator comprises a voicemail message.

4. The method of claim 1:

further comprising;

prompting the first user whether the first user desires for the contact attempt indicator to be removed; and

receiving from the first user an indication that the first user desires for the contact attempt indicator to be removed; and

wherein removing the contact attempt indicator comprises removing the contact attempt indicator based on the indication that the first user desires for the contact attempt indicator to be removed.

5. The method of claim 1, wherein removing the contact attempt indicator comprises removing the contact attempt indicator based on predefined instructions.

6. The method of claim 1, wherein the first communication method comprises a phone call.

7. The method of claim 1, wherein the second communication method comprises instant messaging.

8. The method of claim 1, wherein the second communication method comprises an e-mail.

9. The method of claim 1, wherein detecting contact between the first user and the second user comprises detecting, using voice recognition, contact between the first user and the second user.

10. A system for providing a contact attempt service, comprising:

a processor operable to detect an attempt of a first user to contact a second user through a first communication method;

a presence server coupled to the processor and operable to detect contact between the first user and the second user through a second communication method

the processor operable to determine that a time interval between the attempt of the first user to contact the second user through the first communication method and the detected contact between the first user and the second user through the second communication method is shorter than a predetermined threshold amount of time; and

the processor operable to remove a contact attempt indicator associated with the attempt of the first user to contact the second user through the first communication method based on the determination that the time interval between the attempt of the first user to contact the second user through the first communication method and the detected contact between the first user and the second user through the second communication method is shorter than a predetermined threshold amount of time.

11. The system of claim 10, wherein the first communication method and the second communication method are the same.

12. The system of claim 10, wherein the contact attempt indicator comprises a voicemail message.

13. The system of claim 10, wherein:

the processor is further operable to;

prompt the first user whether the first user desires for the contact attempt indicator to be removed; and

receive from the first user an indication that the first user desires for the contact attempt indicator to be removed; and

the processor operable to remove the contact attempt indicator comprises the processor operable to remove the contact attempt indicator based on the indication that the first user desires for the contact attempt indicator to be removed.

14. The system of claim 10, wherein the processor operable to remove the contact attempt indicator comprises the processor operable to remove the contact attempt indicator based on predefined instructions.

15. The system of claim 10, wherein the first communication method comprises a phone call.

16. The system of claim 10, wherein the second communication method comprises instant messaging.

17. The system of claim 10, wherein the second communication method comprises an e-mail.

18. The system of claim 10, wherein a presence server operable to detect contact between the first user and the second user comprises a presence server operable to detect, using voice recognition, contact between the first user and the second user.

19. A system for providing a contact attempt service, comprising:

means for detecting an attempt of a first user to contact a second user through a first communication method;

means for detecting contact between the first user and the second user through a second communication method;

means for determining that a time interval between the attempt of the first user to contact the second user through the first communication method and the detected contact between the first user and the second user through the second communication method is shorter than a predetermined threshold amount of time; and

means for removing a contact attempt indicator associated with the attempt of the first user to contact the second user through the first communication method based on the determination that the time interval between the attempt of the first user to contact the second user through the first communication method and the detected contact between the first user and the second user through the second communication method is shorter than a predetermined threshold amount of time.

20. Logic embodied in a non-transitory computer readable medium, the computer readable medium comprising code operable to:

detect an attempt of a first user to contact a second user through a first communication method;

detect contact between the first user and the second user through a second communication method;

determine that a time interval between the attempt of the first user to contact the second user through the first communication method and the detected contact between the first user and the second user through the second communication method is shorter than a predetermined threshold amount of time; and

remove a contact attempt indicator associated with the attempt of the first user to contact the second user through the first communication method based on the determination that the time interval between the attempt of the first user to contact the second user through the first communication method and the detected contact between the first user and the second user through the second communication method is shorter than a predetermined threshold amount of time.