Method and apparatus for tracking repair facility performance for repairs relating to replacement rental vehicle transactions
First Claim
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1. A method comprising:
- maintaining an account in a memory, the account being associated with a repair facility and storing a credit total for the repair facility;
calculating aggregate data that is indicative of a repair performance quality by the repair facility with respect to a plurality of disabled vehicles that are associated with a plurality of replacement rental vehicle reservations;
calculating an adjusted credit total based on the calculated aggregate data;
comparing the adjusted credit total with a threshold; and
in response to the comparison of the calculated adjusted credit total with the threshold indicating that the adjusted credit total falls below the threshold, identifying a remedial action to be taken against the repair facility; and
wherein the method steps are performed by a processor.
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Abstract
Systems and methods for tracking repair facility performance in a replacement rental vehicle context are disclosed. Various operations for adding and subtracting credits from a repair facility virtual bank account are disclosed. Adjustments to credit totals can be based on repair facility performance with regard to an individual vehicle repair or a plurality of vehicle repairs.
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Citations
46 Claims
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1. A method comprising:
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maintaining an account in a memory, the account being associated with a repair facility and storing a credit total for the repair facility; calculating aggregate data that is indicative of a repair performance quality by the repair facility with respect to a plurality of disabled vehicles that are associated with a plurality of replacement rental vehicle reservations; calculating an adjusted credit total based on the calculated aggregate data; comparing the adjusted credit total with a threshold; and in response to the comparison of the calculated adjusted credit total with the threshold indicating that the adjusted credit total falls below the threshold, identifying a remedial action to be taken against the repair facility; and wherein the method steps are performed by a processor. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. An apparatus comprising:
a memory, the memory configured to store an account, the account being associated with a repair facility, and the account comprising a credit total for the repair facility; and
a processor configured to (1) calculate aggregate data that is indicative of a repair performance quality by the repair facility with respect to a plurality of disabled vehicles that are associated with a plurality of replacement rental vehicle reservations, (2) calculate an adjusted credit total based on the calculated aggregate data, (3) compare the adjusted credit total with a threshold, and (4) in response to the comparison of the calculated adjusted credit total with the threshold indicating that the adjusted credit total falls below the threshold, identify a remedial action to be taken against the repair facility.- View Dependent Claims (19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34)
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35. A method comprising:
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maintaining an account in a memory, the account being associated with a repair facility and storing a credit total for the repair facility; calculating aggregate data that is indicative of a repair performance quality by the repair facility with respect to a plurality of disabled vehicles that are associated with a plurality of replacement rental vehicle reservations being paid for by a common party; calculating an adjusted credit total based on the calculated aggregate data; comparing the adjusted credit total with a threshold; and in response to the comparison of the calculated adjusted credit total with the threshold indicating that the adjusted credit total falls below the threshold, allocating a charge to the repair facility; and wherein the method steps are performed by a processor. - View Dependent Claims (36, 37, 38, 39, 40)
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41. An apparatus comprising:
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a processor; and a memory, the memory configured to store an account, the account being associated with a repair facility, and the account comprising a credit total for the repair facility; and wherein the processor is configured to (1) calculate aggregate data that is indicative of a repair performance quality by the repair facility with respect to a plurality of disabled vehicles that are associated with a plurality of replacement rental vehicle reservations being paid for by a common party, (2) calculate an adjusted credit total based on the calculated aggregate data, (3) compare the adjusted credit total with a threshold, and (4) in response to the comparison of the calculated adjusted credit total with the threshold indicating that the adjusted credit total falls below the threshold, allocate a charge to the repair facility. - View Dependent Claims (42, 43, 44, 45, 46)
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Specification