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Method and apparatus for tracking repair facility performance for repairs relating to replacement rental vehicle transactions

  • US 8,412,546 B2
  • Filed: 04/16/2012
  • Issued: 04/02/2013
  • Est. Priority Date: 07/25/2007
  • Status: Active Grant
First Claim
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1. A method comprising:

  • maintaining an account in a memory, the account being associated with a repair facility and storing a credit total for the repair facility;

    calculating aggregate data that is indicative of a repair performance quality by the repair facility with respect to a plurality of disabled vehicles that are associated with a plurality of replacement rental vehicle reservations;

    calculating an adjusted credit total based on the calculated aggregate data;

    comparing the adjusted credit total with a threshold; and

    in response to the comparison of the calculated adjusted credit total with the threshold indicating that the adjusted credit total falls below the threshold, identifying a remedial action to be taken against the repair facility; and

    wherein the method steps are performed by a processor.

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