System and method for initiating returns over a network
First Claim
Patent Images
1. An electronic return shipping system, comprising:
- one or more computers and a network wherein said one or more computers are configured to;
receive a return service request to return a good previously purchased by a customer from a merchant;
generate a shipping label based at least in part on said return service request, wherein the shipping label includes a package tracking number; and
format and send a label delivery link that is associated with said shipping label and includes a hypertext link to a uniform locator address.
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Abstract
The present invention provides systems and methods for processing return transactions over a network. An embodiment of the invention discloses an online return application that generates an electronic return shipping label that can be delivered to a browser of a customer that wishes to make a return. Also, disclosed is the creation and transmission of label delivery links, which provide for dynamic generation and delivery of shipping labels.
21 Citations
17 Claims
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1. An electronic return shipping system, comprising:
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one or more computers and a network wherein said one or more computers are configured to; receive a return service request to return a good previously purchased by a customer from a merchant; generate a shipping label based at least in part on said return service request, wherein the shipping label includes a package tracking number; and format and send a label delivery link that is associated with said shipping label and includes a hypertext link to a uniform locator address. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. An electronic return shipping system, comprising:
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one or more computers and a network wherein said one or more computers are configured to; receive a return service request to return a good previously purchased by a first entity from a second entity; generate a shipping label based at least in part on said return service request, wherein the shipping label includes a package tracking number; and format and send a label delivery link that is associated with said shipping label and includes a hypertext link to a uniform locator address.
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17. A non-transitory computer-readable medium having computer-readable code embodied in said medium, said computer-readable code comprising:
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receiving a return service request from a merchant application over a computer network generated by said merchant application in response to a request from a customer to return a good previously purchased from a merchant; generating a shipping label based at least in part on said return service request, wherein the shipping label includes a package tracking number; and formatting and sending a label delivery link that is associated with said shipping label and includes a hypertext link to a uniform locator address.
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Specification