Method for managing data transmissions in a subscriber pool

• US 8,422,407 B2
• Filed: 04/15/2010
• Issued: 04/16/2013
• Est. Priority Date: 04/15/2010
• Status: Expired due to Fees

• Current Assignee: General Motors LLC (General Motors Company)
• Original Assignee: General Motors LLC (General Motors Company)
• Inventors: Sumcad, Anthony J., Sidhu, Navjot, Krause, Kevin R.
• Primary Examiner(s): Sam, Phirin
• Assistant Examiner(s): Moutaouakil, Mounir
• Application Number:
  US12/761,180
• Publication Number:
  US 20110255481A1
• Time in Patent Office: 1,097 Days
• Field of Search: 455/417, 455/418, 455/419, 455/551, 455/550.1, 371/259, 371/270, 371/310, 371/328, 371/329, 371/330, 371/331, 371/332, 371/333, 371/334
• US Class Current: 370/265
• CPC Class Codes: H04W 36/06 Reselecting a communication resource in the serving access point
• CPC Class Codes: H04W 68/00 User notification, e.g. alerting and paging, for incoming communication, change of service or the like
• CPC Class Codes: H04W 76/19 Connection re-establishment

Abstract

A method for managing data transmissions in a subscriber pool involves receiving a telematics unit call at a call center on a channel other than a packet data channel, and from the call and at the call center, recognizing that the packet data channel is unavailable in a predetermined coverage region. A notification is transmitted to the telematics unit and/or to a plurality of telematics units in the predetermined coverage region indicating that the packet data channel is unavailable for a predetermined time. In response to the notification, a vehicle data upload setting is reset in the telematics unit and/or each of the plurality of telematics units to an alternate channel such that primary connection attempts made by the telematics unit and/or each of the plurality of telematics units are via the alternate channel during the predetermined time. A system for managing such data transmissions is also disclosed.

Claims

1. A method for managing data transmissions in a subscriber pool, comprising:

receiving a call from a telematics unit at a call center on a channel other than a packet data channel;

from the call and at the call center, recognizing that the packet data channel is unavailable in a predetermined coverage region;

transmitting a notification to at least one of the telematics unit or a plurality of telematics units in the predetermined coverage region indicating that the packet data channel is unavailable for a predetermined time;

in response to the notification, resetting a vehicle data upload setting in at least one of the telematics unit or each of the plurality of telematics units to an alternate channel for the predetermined time such that primary connection attempts made by the at least one of the telematics unit or each of the plurality of telematics units are via the alternate channel during the predetermined time; and

verifying, by the call center, that the packet data channel is unavailable by;

checking a predetermined maintenance schedule of the packet data channel over the predetermined coverage region, the maintenance schedule being established by a network provider;

or

mapping areas located within the predetermined coverage region where the telematics unit cannot establish a connection with the packet data channel.

2. The method as defined in claim 1 wherein the notification includes a message, transmitted from the call center to the at least one of the telematics unit or the plurality of telematics units, including an instruction not to use the packet data channel.

3. The method as defined in claim 1 wherein the channel other than the packet data channel includes a circuit-switched data channel, a data channel supporting SMS messaging, or a short range data channel.

4. The method as defined in claim 1 wherein the alternate channel includes a circuit-switched data channel, a data channel supporting SMS messaging, or a short range data channel.

5. The method as defined in claim 1, further comprising

realizing, via the call center, that the packet data channel is available prior to the expiration of the predetermined time;

and

instructing the at least one of the telematics unit or the plurality of telematics units to reset the vehicle data upload setting in the at least one of the telematics unit or each of the plurality of telematics units to the packet data channel.

6. The method as defined in claim 1, further comprising continuing to transmit the vehicle data from the telematics unit or the plurality of telematics units in the predetermined coverage region to the call center using the alternate channel until the predetermined time expires or until an other notification is received identifying that the packet data channel has become available.

7. The method as defined in claim 6 wherein the packet data channel is unavailable due to an outage, and wherein the method further comprises:

restoring the packet data channel via a network provider;

transmitting an other notification to the telematics unit or the plurality of telematics units indicating that the packet data channel has been restored; and

in response to the other notification, resetting the vehicle data upload setting in the at least one of the telematics unit or each of the plurality of telematics units to the packet data channel.

8. The method as defined in claim 7 wherein the notification includes instructions to reset the vehicle data upload setting to a default setting including the packet data channel so that future primary connections attempts made by the at least one of the telematics unit or the plurality of telematics units are via the packet data channel.

9. The method as defined in claim 7 wherein the transmitting of the other notification is accomplished using the alternate channel.

10. The method as defined in claim 1 wherein the unavailability of the packet data channel in the predetermined coverage region is due to traffic on the packet data channel, and wherein the method further comprises:

Querying, by the call center, the plurality of telematics units that are then-currently located in the predetermined coverage region; and

determining, by the call center, that the packet data channel is available when at least one of the plurality of telematics units successfully transmits packet data to the call center from within the predetermined coverage region.

11. A system for managing data transmissions in a subscriber pool, comprising:

a plurality of telematics units operatively disposed in a plurality of respective mobile vehicles then-currently located in a predetermined coverage region of a packet data channel, the plurality of telematics units being configured to transmit vehicle data to a call center in operative communication therewith via a wireless connection;

processing equipment operatively associated with the call center, the processing equipment configured to run computer readable code from a non-transitory computer readable medium, for recognizing that the packet data channel is unavailable in the predetermined coverage region;

a communications module, at the call center and in operative communication with the processing equipment, configured to i) receive a call from at least one of the plurality of telematics units on a channel other than the packet data channel, and ii) transmit a notification to each of the plurality of telematics units that the packet data channel is unavailable for a predetermined time;

a processor operatively connected to each of the plurality of telematics units, the processor including computer readable code on an other non-transitory computer readable medium, for resetting a vehicle data upload setting in each of the plurality of telematics units to an alternate channel for the predetermined time such that primary connection attempts made by each of the plurality of telematics units are via the alternate channel during the predetermined time; and

a network provider in operative communication with the call center, the network provider configured to establish a maintenance schedule of the packet data channel over the predetermined coverage region, wherein the maintenance schedule is used by the computer readable code run by the processing equipment at the call center to recognize that the packet data channel is unavailable in the predetermined coverage region.

12. The system as defined in claim 11 wherein the network provider is further configured to restore the packet data channel in the predetermined coverage region, and wherein when the packet data channel has been restored, the communications module being further configured to transmit an other notification to each of the plurality of telematics units that the packet data channel has been restored.

13. The system as defined in claim 12 wherein, upon receiving the other notification that the packet data has been restored, the processor operatively connected to each of the plurality of telematics units is further configured to reset the vehicle data upload setting in the at least one of the telematics unit or each of the plurality of telematics units to the packet data channel.

14. The system as defined in claim 11 wherein the notification includes a message including an instruction, for each of the plurality of telematics units, not to use the packet data channel.

15. The system as defined in claim 11 wherein the channel other than the packet data channel includes a circuit-switched data channel, a data channel supporting SMS messaging, or a short range data channel.

16. The system as defined in claim 11 wherein the alternate channel includes a circuit-switched data channel, a data channel supporting SMS messaging, or a short range data channel.