Method and apparatus for forwarding voicemail

• US 8,422,646 B2
• Filed: 09/03/2009
• Issued: 04/16/2013
• Est. Priority Date: 09/03/2009
• Status: Active Grant

• Current Assignee: Mitel Networks Corporation
• Original Assignee: Mitel Networks Corporation
• Inventors: Gray, Thomas A., Albert, John, Yin, Jerry, Jain, Kavita, Zhou, Liang
• Primary Examiner(s): ISLAM, MOHAMMAD K
• Application Number:
  US12/584,371
• Publication Number:
  US 20110051910A1
• Time in Patent Office: 1,321 Days
• Field of Search: 379/67.1, 379 8811- 8825, 379/201.1, 455/414.1, 455/466, 709202-207, 709/238, 370/352, 370/522
• US Class Current: 379/88.22
• CPC Class Codes: H04L 51/043 using or handling presence information
• CPC Class Codes: H04L 65/1094 Inter-user-equipment sessions transfer or sharing
• CPC Class Codes: H04L 65/1096 Supplementary features, e.g. call forwarding or call holding systems providing special services or facilities to telephony subscribers H04M3/42
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04M 2203/2016 Call initiation by network rather than by subscriber
• CPC Class Codes: H04M 3/5335 Message type or catagory, e.g. priority, indication

Abstract

A method and apparatus for forwarding voicemail is provided. A voicemail server determines that voicemail data stored in a memory device has been classified as urgent, the voicemail data for forwarding to a recipient communication device. Availability data associated with the recipient communication device is processed to determine an availability of the recipient communication device. If the availability data is indicative that the recipient communication device is available for receiving calls, then the voicemail data is provided to the recipient communication device.

Claims

1. A method of forwarding voicemail in a system comprising a voicemail server and a recipient communication device comprising a proxy device, the method comprising:

determining, at the voicemail server, that a voicemail data stored in a memory device has been classified as urgent, said voicemail data for forwarding to said recipient communication device;

determining, at the proxy device, availability of the recipient communication device by generating a hypothetical call attempt comprising data associated with the user of the communication device and a context for which availability is being sensed and determining whether the hypothetical call would be presented directly to the user, and generating an availability data;

transmitting, from the proxy device, the availability data to the voicemail server;

processing, at the voicemail server, the availability data associated with said recipient communication device; and

when said availability data is indicative that said recipient communication device is available for receiving calls, said voicemail server providing said voicemail data to said recipient communication device.

2. The method of claim 1, further comprising, if said availability data is indicative that said recipient communication device is not available, repeating said processing of said availability data until said availability data is indicative that said recipient communication device is available, before said providing said voicemail data to said recipient communication device.

3. The method of claim 1, further comprising storing said voicemail in said memory device.

4. The method of claim 1, wherein said determining that voicemail data stored in a memory device has been classified as urgent comprises processing metadata associated with said voicemail data.

5. The method of claim 4, wherein said metadata comprises at least one of a flag, an index of said voicemail data, a classification of said voicemail data, Session Initiation Protocol (SIP) data and a SIP Uniform Resource Indicator (URI).

6. The method of claim 1, wherein the availability data is based on at least one of presence data, presence of a user associated with said recipient communication device, availability of said at least one recipient communication device, data received from said recipient communication device, notification data received from said recipient communication device, and availability data received from said recipient communication device.

7. The method of claim 1, wherein said proxy device is enabled to monitor presence of a user associated with said proxy device.

8. The method of claim 1, wherein said providing said voicemail data to said recipient communication device comprises at least one of:

transmitting said voicemail data to said recipient communication device; and

playing said voicemail data over a communication link established with said recipient communication device.

9. The method device of claim 1, wherein communication with said recipient device and a voicemail initiating communication device proceeds according to Session Initiation Protocol (SIP).

10. The method device of claim 1, further comprising transmitting an indication, to a voicemail initiating communication device, that said voicemail data has been provided.

11. A computing device for forwarding voicemail, comprising:

a processing unit interconnected with a memory device and a communication interface, said processing unit enabled to;

determine that a voicemail data stored in said memory device has been classified as urgent, said voicemail data for forwarding to a recipient communication device, said recipient communication device comprising a proxy device enabled to determine availability of the recipient communication device by generating a hypothetical call attempt comprising data associated with the user of the communication device and a context for which availability is being sensed and by determining whether the hypothetical call would be presented directly to the user, and said proxy device generating an availability data and transmitting the availability data to the processing unit;

process the availability data associated with said recipient communication device; and

when said availability data is indicative that said recipient communication device is available for receiving calls, provide said voicemail data to said recipient communication device via said communication interface.

12. The computing device of claim 11, wherein said processing unit is further enabled to, if said availability data is indicative that said recipient communication device is not available, repeatedly process said availability data, until said availability data is indicative that said recipient communication device is available, before providing said voicemail data to said recipient communication device.

13. The computing device of claim 11, wherein said processing unit is further enabled to store said voicemail in said memory device.

14. The computing device of claim 11, wherein to determine that said voicemail data stored in said memory device has been classified as urgent, said processing unit is further enabled to process metadata associated with said voicemail data.

15. The computing device of claim 14, wherein said metadata comprises at least one of a flag, an index of said voicemail data, a classification of said voicemail data, Session Initiation Protocol (SIP) data and a SIP Uniform Resource Indicator (URI).

16. The computing device of claim 11, wherein the availability data is based on at least one of presence data, presence of a user associated with said recipient communication device, availability of said at least one recipient communication device, data received from said recipient communication device, notification data received from said recipient communication device, and availability data received from said recipient communication device.

17. The computing device of claim 11, wherein said proxy device is enabled to monitor presence of a user associated with said proxy device.

18. The computing device of claim 11, wherein to provide said voicemail data to said recipient communication device comprises at least one of:

transmitting said voicemail data to said recipient communication device via said communication interface; and

playing said voicemail data over a communication link established with said recipient communication device via said communication interface.

19. The computing device of claim 11, wherein communication with said recipient device and a voicemail initiating communication device proceeds according to Session Initiation Protocol (SIP).

20. The computing device of claim 11, wherein said processing unit is further enabled to transmit an indication, via said communication interface, to a voicemail initiating communication device, that said voicemail data has been provided.