Adaptive diagnostics for automated teller machine(“ATM”) fault conditions
First Claim
1. An automated teller machine (“
- ATM”
) comprising;
a receiver module configured to receive an input from an ATM component, the input including information regarding a fault-related event;
a computational module configured to assess a plurality of system-level ramifications of the fault-related event and to determine continued viability of a plurality of ATM services; and
a transmission module configured to;
send an electronic notification that the ATM is affected by a fault-related event, the notification to be stored in a central server, said stored notification configured for use in displaying a display on a user internet banking portal, said display that corresponds to said notification;
send an electronic notification of a list of remaining viable ATM services;
wherein the ATM is further configured to display;
a coverage map that shows the most proximal fully-operational ATM, said fully-operational ATM unaffected by the fault-related event; and
a selectable field for providing access to a web page served by a web server remote from the ATM, the web page providing secure customer access to an internet banking portal.
1 Assignment
0 Petitions
Accused Products
Abstract
Thus, methods and apparatus for providing adaptive diagnostics for ATM fault conditions are provided. Such methods and apparatus may include one or more computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for diagnosing an electronic self-service device fault condition. The method may include receiving an input from a self-service device. The input may include information regarding a fault-related event. The method may also include assessing a plurality of system-level ramifications of the fault-related event. In response to the assessing, the method may further include determining continued viability of a plurality of ATM services. The method may also include electronically providing a notification of a list of remaining viable self-service device services.
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Citations
14 Claims
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1. An automated teller machine (“
- ATM”
) comprising;a receiver module configured to receive an input from an ATM component, the input including information regarding a fault-related event; a computational module configured to assess a plurality of system-level ramifications of the fault-related event and to determine continued viability of a plurality of ATM services; and a transmission module configured to; send an electronic notification that the ATM is affected by a fault-related event, the notification to be stored in a central server, said stored notification configured for use in displaying a display on a user internet banking portal, said display that corresponds to said notification; send an electronic notification of a list of remaining viable ATM services; wherein the ATM is further configured to display; a coverage map that shows the most proximal fully-operational ATM, said fully-operational ATM unaffected by the fault-related event; and a selectable field for providing access to a web page served by a web server remote from the ATM, the web page providing secure customer access to an internet banking portal. - View Dependent Claims (2, 3, 4, 5, 6, 7)
- ATM”
-
8. One or more computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for diagnosing an automated teller machine (“
- ATM”
) fault condition, the method comprising;receiving an input from an ATM component, the input including information regarding a fault-related event; assessing a plurality of system-level ramifications of the fault-related event; and in response to the assessing; determining continued viability of a plurality of ATM services; and electronically providing; a notification of a list of remaining viable ATM services; a notification that the ATM is affected by a fault-related event, the notification to be stored in a central server, the stored notification configured for display on a user internet banking portal; an ATM display of a coverage map that shows the location of the most proximal fully operational ATM, said fully operational ATM unaffected by a fault-related event; and an ATM display of a web page served by a web server remote from the ATM, the web page providing customer access to an online banking portal. - View Dependent Claims (9, 10, 11, 12, 13, 14)
- ATM”
Specification