Adaptive diagnostics for automated teller machine(“ATM”) fault conditions

• US 8,423,465 B1
• Filed: 03/18/2010
• Issued: 04/16/2013
• Est. Priority Date: 03/18/2010
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: McGraw, William H. IV, Dent, Nathan, Vannatter, Timothy B., Bryant, Matthew K.
• Primary Examiner(s): Lemieux, Jessica
• Application Number:
  US12/726,384
• Time in Patent Office: 1,125 Days
• Field of Search: 705/43
• US Class Current: 705/43
• CPC Class Codes: G07F 19/209 Monitoring, auditing or diagnose of functioning of ATMs

Abstract

Thus, methods and apparatus for providing adaptive diagnostics for ATM fault conditions are provided. Such methods and apparatus may include one or more computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for diagnosing an electronic self-service device fault condition. The method may include receiving an input from a self-service device. The input may include information regarding a fault-related event. The method may also include assessing a plurality of system-level ramifications of the fault-related event. In response to the assessing, the method may further include determining continued viability of a plurality of ATM services. The method may also include electronically providing a notification of a list of remaining viable self-service device services.

Claims

1. An automated teller machine (“

ATM”

) comprising;

a receiver module configured to receive an input from an ATM component, the input including information regarding a fault-related event;

a computational module configured to assess a plurality of system-level ramifications of the fault-related event and to determine continued viability of a plurality of ATM services; and

a transmission module configured to;

send an electronic notification that the ATM is affected by a fault-related event, the notification to be stored in a central server, said stored notification configured for use in displaying a display on a user internet banking portal, said display that corresponds to said notification;

send an electronic notification of a list of remaining viable ATM services;

wherein the ATM is further configured to display;

a coverage map that shows the most proximal fully-operational ATM, said fully-operational ATM unaffected by the fault-related event; and

a selectable field for providing access to a web page served by a web server remote from the ATM, the web page providing secure customer access to an internet banking portal.

2. The machine of claim 1 wherein the plurality of system-level ramifications includes disablement of a computer processing unit (“

CPU”

).

3. The machine of claim 1 wherein the plurality of system-level ramifications includes disablement of a communications port.

4. The machine of claim 1 wherein the plurality of system-level ramifications includes disablement of one of flash memory, RAM and ROM.

5. The machine of claim 1 wherein the plurality of system-level ramifications includes disablement of an ATM keypad.

6. The machine of claim 1 wherein the ATM is configured to display the list of remaining viable ATM services.

7. The machine of claim 1 wherein the plurality of ATM services includes at least one of display of:

location of a proximal ATM;

estimated time for repair of ATM; and

display of a plurality of user reporting options.

8. One or more computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for diagnosing an automated teller machine (“

ATM”

) fault condition, the method comprising;

receiving an input from an ATM component, the input including information regarding a fault-related event;

assessing a plurality of system-level ramifications of the fault-related event; and

in response to the assessing;

determining continued viability of a plurality of ATM services; and

electronically providing;

a notification of a list of remaining viable ATM services;

a notification that the ATM is affected by a fault-related event, the notification to be stored in a central server, the stored notification configured for display on a user internet banking portal;

an ATM display of a coverage map that shows the location of the most proximal fully operational ATM, said fully operational ATM unaffected by a fault-related event; and

an ATM display of a web page served by a web server remote from the ATM, the web page providing customer access to an online banking portal.

9. The method of claim 8 further comprising receiving information including disablement of a computer processing unit (“

CPU”

).

10. The method of claim 8 further comprising receiving information including disablement of a communications port.

11. The method of claim 8 further comprising receiving information including disablement of one of flash memory, RAM and ROM.

12. The method of claim 8 further comprising receiving information including disablement of an ATM keypad.

13. The method of claim 8 further comprising displaying a list of remaining viable ATM services.

14. The method of claim 8 further comprising displaying at least one of:

a location of a proximal ATM;

an estimated time for repair of ATM; and

a display of a plurality of user reporting options.