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Preferred customer service representative presentation to virtual universe clients

  • US 8,423,478 B2
  • Filed: 04/24/2008
  • Issued: 04/16/2013
  • Est. Priority Date: 04/24/2008
  • Status: Active Grant
First Claim
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1. A method for presenting a customer service representative to a virtual universe client, comprising:

  • obtaining a preference of the virtual universe client, the preference designating one of a plurality of visual or aural features of the virtual universe client;

    constructing by a computer device, in response to the obtaining, a customized customer service representative (CSR) having a feature corresponding to the preference, the customized customer service representative being associated with an entity other that the virtual universe client; and

    presenting, by the computer device, the CSR to the virtual universe client;

    wherein the CSR is presented for the virtual universe client to interact with whenever the virtual universe client performs a particular activity in the virtual world that involves interaction with the entity;

    wherein a different CSR having different preference-based features is presented for the virtual universe client to interact with whenever the virtual universe client performs a different activity in the virtual world that involves interaction, the different activity including at least one of a different type of transactions or a transaction with a different entity; and

    wherein a second different CSR having other different preference-based features is presented for a different virtual universe client to interact with whenever the different virtual universe client performs the particular activity in the virtual world that involves interaction with the entity.

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