Providing suggested actions in response to textual communications

• US 8,423,577 B1
• Filed: 03/02/2012
• Issued: 04/16/2013
• Est. Priority Date: 07/21/2008
• Status: Active Grant

• Current Assignee: T-Mobile Innovations LLC (Deutsche Telekom AG)
• Original Assignee: Sprint Communications Company LP (Deutsche Telekom AG)
• Inventors: Lee, Woo Jae, Syromiatnikov, Peter, Sharma, Sanjay K.
• Primary Examiner(s): Beausoliel, Jr., Robert
• Assistant Examiner(s): Rayyan, Susan F
• Application Number:
  US13/411,181
• Time in Patent Office: 410 Days
• Field of Search: None
• US Class Current: 707/793
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/1093 Calendar-based scheduling for persons or groups
• CPC Class Codes: Y10S 707/963 Hybrid
• CPC Class Codes: Y10S 715/962 Operator interface for marketing or sales
• CPC Class Codes: Y10S 715/963 Calendar or scheduling

Abstract

A system, method, and computer-readable media are described for suggesting an action based on multiple descriptors within a textual communication (e.g. email, text message). In one embodiment, event descriptors within an email are identified and displayed to the email recipient with an indication that the descriptors are selectable. Upon receiving the selection of at least two descriptors, an action is suggested to the recipient for acceptance. Upon receiving the acceptance, the proposed action is performed.

Claims

1. One or more non-transitory computer-readable media having computer-executable instructions embodied thereon for performing a method of performing an action in response to identifying information within a textual communication, the method comprising:

providing a user interface that allows a user to generate a template that is associated with two or more types of information used to generate a calendar entry;

storing the template in a data store configured for storing a plurality of templates;

receiving the textual communication, which does not originate from an electronic calendar;

identifying a physical location within the textual communication;

identifying temporal information within the textual communication;

determining that the physical location and the temporal information matches the template, wherein the template is associated with generating a calendar entry where the physical location is where an event associated with the calendar entry will take place and the temporal information describes, at least, a start time for the calendar entry;

determining a time of travel between a default location and the physical location;

generating directions from the default location to the physical location;

generating the calendar entry that includes the time of travel and the directions as part of the calendar entry; and

outputting a user interface to a recipient of the textual communication that allows the recipient to accept the calendar entry.

2. The media of claim 1, wherein the textual communication is one or more of an email, a webpage, and a text message.

3. The media of claim 1, wherein the method further comprises:

receiving an acceptance of the calendar entry from the recipient; and

adding the calendar entry to the recipient'"'"'s calendar.

4. The media of claim 1, wherein the time of travel is used to generate a reminder time on the calendar entry that is before the start time and that gives the recipient enough time to travel from the default location to the physical location before the start time.

5. The media of claim 1, wherein the method further comprises:

using additional information within the textual communication to generate a title for the calendar entry.

6. One or more non-transitory computer-readable media having computer-executable instructions embodied thereon for performing a method of generating an entry in a personal information manager based on information in a textual communication, the method comprising:

providing a user interface that allows a user to generate a template that is associated with two event descriptors used to generate a calendar entry, wherein an event descriptor is text describing characteristics of an event, and wherein the event is associated with at least a physical location and a time period;

storing the template in a data store configured for storing a plurality of templates;

receiving the textual communication;

identifying a plurality of event descriptors within the textual communication;

displaying the textual communication to a recipient with the plurality of event descriptors displayed as selectable, wherein the plurality of event descriptors appearance is changed to indicate the plurality of event descriptors are capable of selection by the recipient;

receiving a first selection of a first event descriptor from the plurality of event descriptors, wherein the first event descriptor describes the physical location associated with the event;

receiving a second selection of a second event descriptor from the plurality of event descriptors, wherein the second event descriptor describes the time period associated with the event;

determining a time of travel between a default location and the physical location;

generating directions from the default location to the physical location;

generating a suggested calendar entry that includes the time of travel and the directions; and

displaying, to the recipient, the suggested calendar entry based on the first selection and the second selection.

7. The media of claim 6, wherein the method further comprises:

displaying, to the recipient, one or more event types that correlate with the first selection and the second selection;

receiving a selection of a first event type from the user; and

wherein the suggested calendar entry is also based on the first event type.

8. The media of claim 6, wherein the appearance includes one or more of underlining, double underlining, highlighting, changing text color, bold, and italics.

9. The media of claim 6, wherein method further comprises including a departure time in the suggested entry based on the time of travel.

10. The media of claim 6, wherein the method further comprises:

receiving a third event descriptor from the plurality of event descriptors, wherein the third event descriptor describes a person associated with the event;

retrieving contact information for the person from the personal information manager; and

including the contact information in the suggested calendar entry.

11. One or more non-transitory computer-readable media having computer-executable instructions embodied thereon for performing a method of performing an action in response to identifying information within a textual communication, the method including:

providing a user interface that allows a user to generate a template that is associated with two or more types of information used to generate a calendar entry;

storing the template in a data store configured for storing a plurality of templates;

receiving the textual communication, wherein the textual communication is one of a text message and an email;

identifying a plurality of descriptors, wherein a descriptor is a series of alphanumeric characters within a body of the textual communication;

displaying the textual communication to a recipient with the plurality of descriptors displayed with an appearance that indicates the plurality of descriptors are selectable;

receiving an indication that the recipient selected two or more descriptors;

determining that the two or more descriptors correspond to the two or more types of information in the template;

determining a time of travel between a default location and a physical location indicated by one of the two or more descriptors;

generating directions from the default location to the physical location;

generating a suggested calendar entry that includes the time of travel and the directions; and

displaying, to the recipient, the suggested calendar entry based on the first selection and the second selection.

12. The media of claim 11, wherein the two or more descriptors include a business name, business hours, and a business address.

13. The media of claim 11, wherein the method further comprises:

displaying a message to the recipient indicating whether the recipient has sufficient time to arrive at to the business address during business hours if the recipient began traveling towards the business address immediately.

14. The media of claim 11, wherein the method further comprises displaying one or more alternate suggested actions to the recipient concurrently with the suggested calendar entry.

15. The media of claim 14, wherein the method further comprises:

receiving an indication from the recipient to perform one or more of an alternate suggested action; and

facilitating performance of the indicated action.