System and method for recording and monitoring communications using a media server
First Claim
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1. A method comprising the steps of:
- (a) connecting a first digital endpoint corresponding to a first party to a first tap on a media server over a digital network;
(b) connecting a second digital endpoint corresponding to a second party to a second tap on said media server over said digital network;
(c) replicating the communication packets received by said first tap and forwarding said communication packets to at least a first recording or monitoring device;
(d) establishing a first communication session over said network between said first party and said second party by routing communication packets from said first digital endpoint received by said first tap through said second tap to said second digital endpoint and from said second digital endpoint through said first tap to said first digital endpoint without interrupting said forwarding(e) routing said communication packets bidirectionally;
(f) connecting a third digital endpoint corresponding to a third party to a third tap on said media server over said digital network; and
,(g) adding said third party to said first communication session by routing communication packets received by said first tap and said second tap through said third tap to said third digital endpoint and routing communication packets received by said third tap through said first and said second taps to said first and said second digital endpoints respectively without interrupting said forwarding.
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Abstract
A communication system including a media server through which communication packets are exchanged for recording and monitoring purposes is disclosed. A tap is associated with each communication endpoint allowing for cradle to grave recording of communications despite their subsequent routing or branching. An incoming communication is routed to a first tap and upon selection of a receiving party; the first tap is routed to a second tap which forwards communication packets on to the receiving party. The taps may be used to forward communication packets to any number of other taps or destinations, such as a recording device, monitoring user, or other user in the form of a conference.
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Citations
12 Claims
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1. A method comprising the steps of:
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(a) connecting a first digital endpoint corresponding to a first party to a first tap on a media server over a digital network; (b) connecting a second digital endpoint corresponding to a second party to a second tap on said media server over said digital network; (c) replicating the communication packets received by said first tap and forwarding said communication packets to at least a first recording or monitoring device; (d) establishing a first communication session over said network between said first party and said second party by routing communication packets from said first digital endpoint received by said first tap through said second tap to said second digital endpoint and from said second digital endpoint through said first tap to said first digital endpoint without interrupting said forwarding (e) routing said communication packets bidirectionally; (f) connecting a third digital endpoint corresponding to a third party to a third tap on said media server over said digital network; and
,(g) adding said third party to said first communication session by routing communication packets received by said first tap and said second tap through said third tap to said third digital endpoint and routing communication packets received by said third tap through said first and said second taps to said first and said second digital endpoints respectively without interrupting said forwarding. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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Specification