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Customer profitability and value analysis system

  • US 8,428,997 B2
  • Filed: 12/02/2005
  • Issued: 04/23/2013
  • Est. Priority Date: 11/21/2005
  • Status: Active Grant
First Claim
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1. A computer system comprising:

  • a database;

    a data interface controlled by the computer system configured to;

    retrieve an interface specification for one or more business operating systems from a UDDI registry;

    alter the interface according to the interface specification for each of the one or more business operating systems;

    receive customer data, revenue data and cost data;

    store the customer data, revenue data and cost data in the database;

    define the customer data, revenue data and cost data to extract from the one or more external business operating systems;

    force the one or more external business operating systems to supply the customer data, revenue data and cost data in one or more specified formats, where the formats include a format consistent with storage and indexing requirements of the database; and

    identify revenue data by a revenue source including revenue from an interaction between at least two customers, the cost data by a cost source, an activity type and a cost driver, wherein the interaction between the at least two customers represents revenue from an interconnection fee, wherein the data interface is adapted based on the interaction between the at least two customers and interconnection traffic related to the interaction between the at least two customers; and

    implement one or more specified formats the one or more business operating systems must use to supply the customer data, revenue data and cost data, where the formats include a format consistent with storage and indexing requirements of the database;

    a data transformation module including instructions, executed by the computer system, that allocate specific costs and revenue to individual customers according to allocation rules, and store transformed data in the database and on the computer;

    a customer profitability module including instructions, executed by the computer system, to calculate a customer profitability value for the individual customers, based on the costs and revenue allocated to the individual customers;

    a report module including instructions, executed by the computer system, operable to generate a report analyzing customer profitability on a per customer basis and illustrating a key performance indicator for customer profitability based on the customer profitability value for the individual customers,wherein the report analyzing customer profitability on a per customer basis includes the key performance indicator,wherein the report comprises pairings of two or more key performance indicators to demonstrate a correlation or lack thereof between the selected key performance indicators, andwherein the report incorporates, in the report, customer data that distinguishes between various segments of the customer population such that the report includes the key performance indicators for a plurality of different customer segments; and

    a web services interface controlled by the computer system configured to;

    retrieve an interface specification for one or more web service clients from a UDDI registry;

    alter the web services interface according to the interface specification to enable each of the one or more web service clients to exchange information with the database;

    retrieve profitability data from the database; and

    distribute the profitability data to each of the one or more web service clients.

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