On-location electronics troubleshooting services system
DCFirst Claim
1. An Internet-website-client-server-assisted system, relating to providing on-location electronics troubleshooting services, comprising the steps of:
- a) registering customer information relating to at least one customer;
b) registering technician information relating to at least one technician having electronics-technician abilities relating to providing such on-location electronics troubleshooting services;
c) maintaining a database, on at least one Internet website client server, of such customer information relating to such at least one customer;
d) maintaining a database, on such at least one Internet website client server, of such technician information relating to such at least one technician;
e) collecting automatically, using such at least one Internet website client server, at least one fee from such at least one customer relating to such on-location electronics troubleshooting services;
f) receiving, on such at least one Internet website client server, requests relating to such on-location electronics troubleshooting services from such at least one customer;
g) notifying automatically, using such at least one Internet website client server, such at least one technician to provide such on-location electronics troubleshooting services requested by such at least one customer;
h) receiving on-location electronics troubleshooting service information, on at least one Internet website client server, from such at least one technician; and
i) maintaining a database, on such at least one Internet website client server, of such on-location electronics troubleshooting service informationj) receiving indication of any need relating to repair service, on such at least one Internet website client server, from such selected at least one technician;
k) receiving indication of selected type of such repair service, on such at least one Internet website client server, from such selected at least one technician;
l) storing such indication of any need relating to repair service on such at least one Internet website client server;
m) storing such selected type of such repair service, on such at least one Internet website client server;
n) selecting such at least one repair service of such selected type of repair service; and
o) notifying such selected at least one repair service to contact such at least one customer;
p) wherein such at least one customer and such at least one technician are sufficiently co-located within geographical areas to provide appropriate response times; and
q) wherein such step of receiving on-location electronics troubleshooting service information by such at least one technician comprises the steps of;
i) receiving start time of such on-location electronics troubleshooting service, on such at least one Internet website client server, from selected such at least one technician;
ii) receiving end time of such on-location electronics troubleshooting services, on such at least one Internet website client server, from selected such at least one technician;
iii) storing such start time of such on-location electronics troubleshooting service on such at least one Internet website client server; and
iv) storing such end time of such on-location electronics troubleshooting service on such at least one Internet website client server.
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Accused Products
Abstract
A method and system for providing on-location troubleshooting services to homeowners and businesses for low-voltage electronic equipment and other on-location services. It employs the use of an Internet-based system for recording customer requests for service and subsequently automatically dispatching technicians and managing provision of the requested services. It also provides functions to support customer and technician recruitment and sign up. Additionally, it provides functions for recording customer satisfaction, requesting repair services and links to low-voltage electronics equipment suppliers for purchasing desired low-voltage electronics equipment. Service areas, work cells are established for groups of customers which are closely located geographically. Technicians are recruited and assigned responsibility for work cells based on whether their residence is in or close to a particular work cell or group of work cells. Customers and technicians may also access certain functions of the Internet-based system through telephones and telephone interface to the Internet-based system.
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Citations
27 Claims
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1. An Internet-website-client-server-assisted system, relating to providing on-location electronics troubleshooting services, comprising the steps of:
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a) registering customer information relating to at least one customer; b) registering technician information relating to at least one technician having electronics-technician abilities relating to providing such on-location electronics troubleshooting services; c) maintaining a database, on at least one Internet website client server, of such customer information relating to such at least one customer; d) maintaining a database, on such at least one Internet website client server, of such technician information relating to such at least one technician; e) collecting automatically, using such at least one Internet website client server, at least one fee from such at least one customer relating to such on-location electronics troubleshooting services; f) receiving, on such at least one Internet website client server, requests relating to such on-location electronics troubleshooting services from such at least one customer; g) notifying automatically, using such at least one Internet website client server, such at least one technician to provide such on-location electronics troubleshooting services requested by such at least one customer; h) receiving on-location electronics troubleshooting service information, on at least one Internet website client server, from such at least one technician; and i) maintaining a database, on such at least one Internet website client server, of such on-location electronics troubleshooting service information j) receiving indication of any need relating to repair service, on such at least one Internet website client server, from such selected at least one technician; k) receiving indication of selected type of such repair service, on such at least one Internet website client server, from such selected at least one technician; l) storing such indication of any need relating to repair service on such at least one Internet website client server; m) storing such selected type of such repair service, on such at least one Internet website client server; n) selecting such at least one repair service of such selected type of repair service; and o) notifying such selected at least one repair service to contact such at least one customer; p) wherein such at least one customer and such at least one technician are sufficiently co-located within geographical areas to provide appropriate response times; and q) wherein such step of receiving on-location electronics troubleshooting service information by such at least one technician comprises the steps of; i) receiving start time of such on-location electronics troubleshooting service, on such at least one Internet website client server, from selected such at least one technician; ii) receiving end time of such on-location electronics troubleshooting services, on such at least one Internet website client server, from selected such at least one technician; iii) storing such start time of such on-location electronics troubleshooting service on such at least one Internet website client server; and iv) storing such end time of such on-location electronics troubleshooting service on such at least one Internet website client server. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. An Internet website client-server computer system relating to providing on-location electronics troubleshooting services comprising, in combination:
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a) computer interface and storage means for registering customer data relating to at least one customer; b) computer interface and storage means for registering technician data relating to at least one technician having electronics-technician abilities relating to providing such on-location electronics troubleshooting services; c) database means for maintaining a database of such customer data relating to such at least one customer; d) database means for maintaining a database of such technician data relating to such at least one technician; e) computer processor means for managing collecting at least one fee from such at least one customer relating to such on-location electronics troubleshooting services; f) computer interface and storage means for receiving requests relating to such on-location electronics troubleshooting services from such at least one customer; g) computer processor and communications-device means for automatically notifying such at least one technician to provide such on-location electronics troubleshooting services requested by such at least one customer; h) computer interface and storage means for recording on-location electronics troubleshooting service information; and i) computer processor means for substantially fully automating such dispatching of such at least one technician to such at least one customer relating to such on-location troubleshooting. - View Dependent Claims (21, 22, 23, 24, 25, 26, 27)
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Specification