Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to users

• US 8,429,271 B2
• Filed: 04/13/2012
• Issued: 04/23/2013
• Est. Priority Date: 09/29/1999
• Status: Expired due to Fees

• Current Assignee: Ricoh Company Limited
• Original Assignee: Ricoh Company Limited
• Inventors: Motoyama, Tetsuro, Niro, Masaichi
• Primary Examiner(s): VU, VIET DUY
• Application Number:
  US13/446,433
• Publication Number:
  US 20120215867A1
• Time in Patent Office: 375 Days
• Field of Search: 709/204, 709/206, 709/217, 709/219, 709/223, 709/224
• US Class Current: 709/224
• CPC Class Codes: G03G 15/5079 for maintenance
• CPC Class Codes: G06F 11/2294 by remote test
• CPC Class Codes: G06F 3/1207 resulting in the user being informed about print result after a job submission
• CPC Class Codes: G06F 3/1219 with regard to consumables, e.g. ink, toner, paper
• CPC Class Codes: G06F 3/1273 Print job history, e.g. logging, accounting, tracking
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 43/08 Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/08 Annexed information, e.g. attachments
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04N 1/00209 Transmitting or receiving image data, e.g. facsimile data, via a computer, e.g. using e-mail, a computer network, the internet, I-fax
• CPC Class Codes: H04N 1/0323 Heads moving to and away from the reproducing medium, e.g. for pressure sensitive reproducing
• CPC Class Codes: H04N 1/32021 according to the type of received information
• CPC Class Codes: H04N 2201/0017 Notifying a communication result
• CPC Class Codes: H04N 2201/3202 of communication or activity log or report

Abstract

A method, system, and program product for communicating with machines and end users connected to a network. Information sent to or from the machines is transmitted using electronic mail or a via a direct connection. The electronic mail may be transmitted over the Internet to a service center or from a service center to a resource administrator, but also may remain within a local or wide area network for transmission between a machine and an end user or a resource administrator. E-mail messages may be transmitted from a computer which is attached to a device which is being monitored or controlled and include information regarding the status, usage or capabilities of the attached device. The device may send status messages and usage information of the device by an end user to either a resource administrator or to a service center on the Internet through a firewall.

Claims

1. A method of monitoring usage of a monitored image output device, comprising:

receiving a message transmitted using an Internet application-layer protocol over a network, the message comprising information related to usage of the monitored image output device;

extracting identifying information of the monitored image output device from the message;

extracting information of capabilities of the monitored image output device from the message;

extracting information of a total page count printed by the monitored image output device from the message;

storing the information of the total page count printed in association with the identifying information in a database; and

generating a report based on the information stored in the database.

2. The method of claim 1, further comprising:

generating the message; and

transmitting the message over the network using the Internet application-layer protocol.

3. The method of claim 1, wherein the monitored image output device is one of a copier and a printer.

4. The method of claim 1, wherein the step of extracting identifying information comprises:

extracting a device identifier of the monitored image output device;

extracting model information of the monitored image output device; and

extracting device type information of the monitored image output device.

5. The method of claim 1, further comprising:

extracting page information of the monitored image output device.

6. The method of claim 1, wherein the information of the total page count includes the total page count since a last report.

7. A system, comprising:

a computer comprising a processor configured

(1) to receive a message transmitted using an Internet application-layer protocol over a network, the message comprising information related to usage of a monitored image output device,

(2) to extract identifying information of the monitored image output device from the message,

(3) to extract information of capabilities of the monitored image output device from the message,

(4) to extract information of a total page count printed by the monitored image output device from the message,

(5) to store the information of the total page count printed in association with the identifying information in a database, and

to generate a report based on the information stored in the database.

8. The system of claim 7, further comprising:

a device configured to generate the message and to transmit the message comprising information related to the usage of the monitored image output device over the network to the computer using the Internet application-layer protocol.

9. The system of claim 7, wherein the monitored image output device is one of a copier and a printer.

10. The system of claim 7, wherein the computer is configured to extract a device identifier of the monitored image output device, to extract model information of the monitored image output device, and to extract device type information of the monitored image output device.

11. The system of claim 7, wherein the information of the total page count extracted by the processor includes the total page count since a last report.