End-to-end test and diagnostic management system
First Claim
1. A system for troubleshooting a service delivery problem of a service delivered to a customer over a multi-domain network wherein the multi-domain network includes a service delivery chain of network components for delivering the service, the system comprising:
- a server configured to;
receive a report of the service delivery problem;
obtain customer profile information associated with the customer and operator profile information associated with a first system operator and with a second system operator;
responsively retrieve data from a network and service inventory database and store the retrieved data in a database, wherein the retrieved data specifies the service delivery chain of network components that deliver the service;
determine a first and a second set of applicable test and diagnostic tools from among a set of available tools for troubleshooting the network components of the service delivery chain, wherein the first set of applicable test and diagnostic tools are determined from among the set of available tools based on the customer profile information and the operator profile information associated with the first system operator and the second set of applicable test and diagnostic tools, which are different from the first set of applicable test and diagnostic tools, are determined from among the set of available tools based on the customer profile information and the operator profile information associated with the second system operator; and
execute workflows for invoking selected test and diagnostic tools of the first or second set of applicable diagnostic tools; and
a graphical user interface (GUI) in communication with the database and configured to;
display the service delivery chain of network components in a network display area of the GUI; and
display, in a tools area of the GUI, at least one of the first set of applicable test and diagnostic tools to the first system operator and the second set of applicable test and diagnostic tools to the second operator;
wherein the server is further configured to;
obtain input from the first system operator specifying a first selected test and diagnostic tool from among the first set of applicable test and diagnostic tools and the workflows to invoke the first selected test and diagnostic tool; and
obtain input from the second system operator specifying a selected test and diagnostic tool from among the second set of applicable test and diagnostic tools.
3 Assignments
0 Petitions
Accused Products
Abstract
An end-to-end test and diagnostic manager and a method of diagnosing service problems in a multi-domain, multi-service network are provided. A database receives and stores service and network inventory data identifying and describing the customer and the network components necessary to deliver a service to the customer over a multi-domain network. An interface for displaying service information to an operator and for receiving commands from an operator is also provided. A plurality of test tools for testing operational status and verifying the configuration of components necessary to deliver the service to the customer. An application server is configured to execute instructions for invoking the test tools. The results of the test are displayed for the operator via the interface.
10 Citations
30 Claims
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1. A system for troubleshooting a service delivery problem of a service delivered to a customer over a multi-domain network wherein the multi-domain network includes a service delivery chain of network components for delivering the service, the system comprising:
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a server configured to; receive a report of the service delivery problem; obtain customer profile information associated with the customer and operator profile information associated with a first system operator and with a second system operator; responsively retrieve data from a network and service inventory database and store the retrieved data in a database, wherein the retrieved data specifies the service delivery chain of network components that deliver the service; determine a first and a second set of applicable test and diagnostic tools from among a set of available tools for troubleshooting the network components of the service delivery chain, wherein the first set of applicable test and diagnostic tools are determined from among the set of available tools based on the customer profile information and the operator profile information associated with the first system operator and the second set of applicable test and diagnostic tools, which are different from the first set of applicable test and diagnostic tools, are determined from among the set of available tools based on the customer profile information and the operator profile information associated with the second system operator; and execute workflows for invoking selected test and diagnostic tools of the first or second set of applicable diagnostic tools; and a graphical user interface (GUI) in communication with the database and configured to; display the service delivery chain of network components in a network display area of the GUI; and display, in a tools area of the GUI, at least one of the first set of applicable test and diagnostic tools to the first system operator and the second set of applicable test and diagnostic tools to the second operator; wherein the server is further configured to; obtain input from the first system operator specifying a first selected test and diagnostic tool from among the first set of applicable test and diagnostic tools and the workflows to invoke the first selected test and diagnostic tool; and obtain input from the second system operator specifying a selected test and diagnostic tool from among the second set of applicable test and diagnostic tools. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. An end-to-end test and diagnostic manager diagnose a service delivery problem of a service delivered by way of a service delivery chain of network components to a customer over a multi-domain network, the end-to-end test and diagnostic manager comprising:
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a graphical user interface (GUI) for displaying status and configuration data of the network components that comprise the service delivery chain, and applicable test tools available to troubleshoot the service delivery problem, whereby a user may select one or more of the applicable test tools; and a server configured to; receive a report of the service delivery problem and responsively retrieve network and service inventory data; obtain a customer profile information associated with the customer, a first user profile information associated with a first user and second user profile information associated with a second user; determine, based on the report, network and service inventory data, and customer and first and second user profile information; network services provided to the customer, the network components, and the status and configuration data; and the applicable test tools identified from among a set of available tools for troubleshooting the network components of the service delivery chain, the applicable test tools comprising a first set of applicable test tools selected by the first user from among the set of available tools and a second set of applicable test tools selected by the second user from among the set of available tools; and execute workflows to invoke at least one of the test tools selected by the first user or the second user. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28, 29)
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30. A method for diagnosing a service delivery problem of a service delivered by way of a service delivery chain of network components to a customer over a multi-domain network, the method comprising:
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receiving a report of the service delivery problem; obtaining, using a computer processor, a customer profile information associated with the customer, a first operator profile information associated with a first system operator and a second operator profile information associated with a second system operator; constructing, using the computer processor, the service delivery chain of network components; determining, using a computer processor and based on the report and the customer and the first and second operator profile information, a first and a second set of applicable test tools from among a set of available tools for troubleshooting the network components of the service delivery chain; displaying on a graphical user interface; the service delivery chain of network components; the first set of applicable test tools to the first system operator; and the second set of applicable test tools to the second system operator; obtaining second system operator input identifying selected test tools from among the displayed second set of applicable test tool; obtaining first system operator input identifying selected test tools from among the displayed first set of applicable test tool; and identifying a root cause of the service delivery problem by executing workflows to invoke at least one of the selected test tools.
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Specification