Methods, systems, and computer-readable media for providing future job information

• US 8,433,598 B2
• Filed: 06/26/2012
• Issued: 04/30/2013
• Est. Priority Date: 07/17/2007
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property, Inc. (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Ingman, Robert, Cole, Robert, Miller, Richard
• Primary Examiner(s): RANKINS, WILLIAM E
• Application Number:
  US13/533,402
• Publication Number:
  US 20120265577A1
• Time in Patent Office: 308 Days
• Field of Search: 705/7, 705/8, 705/9, 705/7.11
• US Class Current: 705/7.14
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/063116 Schedule adjustment for a person or group
• CPC Class Codes: G06Q 10/1097 Task assignment

Abstract

Methods, systems, and computer-readable media provide for providing future job information. According to embodiments, a method for providing future job information is provided. According to the method, a number of non-dispatched jobs within a future time frame for a plurality of buckets and a plurality of turfs is determined. A numeric indicator indicating the number of non-dispatched jobs associated with at least one turf and at least one bucket is displayed.

Claims

1. A method for providing future job information, the method comprising:

displaying, in a graphical user interface provided by a computer having a processor and a memory, a grid having a plurality of turfs as rows on the grid and a plurality of buckets as columns on the grid, wherein each of the turfs represents a geographic location and each of the buckets represents a discipline;

displaying, by the computer in the graphical user interface, a plurality of futures columns, each of the plurality of futures columns arranged under one of the columns, each of the plurality of futures columns comprising a plurality of cells, each of the plurality of cells corresponding to one of the rows;

identifying, by the computer, a plurality of turf-bucket pairs, each of the plurality of turf-bucket pairs comprising one of the plurality of turfs and one of the plurality of buckets;

determining, by the computer, a number of non-dispatched jobs scheduled for a future time frame for each of the plurality of turf-bucket pairs; and

upon determining the number of non-dispatched jobs within the future time frame for each of the plurality of turf-bucket pairs, populating, by the computer, each of the plurality of cells in the graphical user interface with the number of non-dispatched jobs within the future time frame for a corresponding one of the plurality of turf-bucket pairs.

2. The method of claim 1, wherein the future time frame is between one day and three days, inclusive, ahead of a current day.

3. The method of claim 1, wherein displaying, by the computer in the graphical user interface, a plurality of futures columns comprises displaying, in the graphical user interface a plurality of additional columns, the plurality of additional columns comprising the plurality of futures columns and a plurality of other columns, the plurality of additional columns arranged under one of the columns, each of the plurality of other columns comprising a plurality of other cells, each of the plurality of other cells corresponding to one of the rows.

4. The method of claim 1, further comprising:

receiving, via the graphical user interface, a request for additional future job information associated with one of the plurality of cells; and

in response to receiving, via the graphical user interface, the request for additional future job information associated with one of the plurality of cells, displaying, in the graphical user interface, the additional future job information in a drop-down window dropping down from the one of the plurality of cells.

5. The method of claim 4, wherein receiving a request for additional job information comprises receiving a user access of the cell in the graphical user interface via an input device.

6. The method of claim 4, wherein additional future job information comprises for each of the non-dispatched jobs, a job identification number, a type of work to be performed on the non-dispatched job, and a duration of time with which a technician is expected to complete the non-dispatched job.

7. The method of claim 1, wherein determining, by the processor, a number of non-dispatched jobs scheduled for a future time frame for each of the plurality of turf-bucket pairs comprises:

retrieving future job data from an integrated dispatch system; and

determining the number of non-dispatched jobs scheduled for the future time frame for each of the plurality of turf-bucket pairs based on the future job data.

8. A system for providing future job information, comprising:

a processor; and

a memory coupled to the processor, the memory comprising instructions that, when executed by the processor, cause the processor to perform operations comprising;

displaying, in a graphical user interface, a grid having a plurality of turfs as rows on the grid and a plurality of buckets as columns on the grid, wherein each of the turfs represents a geographic location and each of the buckets represents a discipline;

displaying, in the graphical user interface, a plurality of futures columns, each of the plurality of futures columns arranged under one of the columns, each of the plurality of futures columns comprising a plurality of cells, each of the plurality of cells corresponding to one of the rows;

identifying a plurality of turf-bucket pairs, each of the plurality of turf-bucket pairs comprising one of the plurality of turfs and one of the plurality of buckets;

determining a number of non-dispatched jobs scheduled for a future time frame for each of the plurality of turf-bucket pairs; and

upon determining the number of non-dispatched jobs within the future time frame for each of the plurality of turf-bucket pairs, populating each of the plurality of cells in the graphical user interface with the number of non-dispatched jobs within the future time frame for a corresponding one of the plurality of turf-bucket pairs.

9. The system of claim 8, wherein the future time frame is between one day and three days, inclusive, ahead of a current day.

10. The system of claim 8, wherein displaying, in the graphical user interface, a plurality of futures columns comprises displaying, in the graphical user interface a plurality of additional columns, the plurality of additional columns comprising the plurality of futures columns and a plurality of other columns, the plurality of additional columns arranged under one of the columns, each of the plurality of other columns comprising a plurality of other cells, each of the plurality of other cells corresponding to one of the rows.

11. The system of claim 8, wherein the instructions further cause the processor to perform operations comprising:

receiving, via the graphical user interface, a request for additional future job information associated with one of the plurality of cells; and

in response to receiving, via the graphical user interface, the request for additional future job information associated with one of the plurality of cells, displaying, in the graphical user interface, the additional future job information in a drop-down window dropping down from the one of the plurality of cells.

12. The system of claim 11, wherein additional future job information comprises for each of the non-dispatched jobs, a job identification number, a type of work to be performed on the non-dispatched job, and a duration of time with which a technician is expected to complete the non-dispatched job.

13. The system of claim 8, wherein determining a number of non-dispatched jobs scheduled for a future time frame for each of the plurality of turf-bucket pairs comprises:

retrieving future job data from an integrated dispatch system; and

determining the number of non-dispatched jobs scheduled for the future time frame for each of the plurality of turf-bucket pairs based on the future job data.

14. A computer-readable storage medium having instructions stored thereon for execution by a processor to perform operations for providing future job information, the operations comprising:

displaying, in a graphical user interface, a grid having a plurality of turfs as rows on the grid and a plurality of buckets as columns on the grid, wherein each of the turfs represents a geographic location and each of the buckets represents a discipline;

displaying, in the graphical user interface, a plurality of futures columns, each of the plurality of futures columns arranged under one of the columns, each of the plurality of futures columns comprising a plurality of cells, each of the plurality of cells corresponding to one of the rows;

identifying a plurality of turf-bucket pairs, each of the plurality of turf-bucket pairs comprising one of the plurality of turfs and one of the plurality of buckets;

determining a number of non-dispatched jobs scheduled for a future time frame for each of the plurality of turf-bucket pairs; and

upon determining the number of non-dispatched jobs within the future time frame for each of the plurality of turf-bucket pairs, populating each of the plurality of cells in the graphical user interface with the number of non-dispatched jobs within the future time frame for a corresponding one of the plurality of turf-bucket pairs.

15. The computer-readable storage medium of claim 14, wherein the future time frame is between one day and three days, inclusive, ahead of a current day.

16. The computer-readable storage medium of claim 14, wherein displaying, in the graphical user interface, a plurality of futures columns comprises displaying, in the graphical user interface a plurality of additional columns, the plurality of additional columns comprising the plurality of futures columns and a plurality of other columns, the plurality of additional columns arranged under one of the columns, each of the plurality of other columns comprising a plurality of other cells, each of the plurality of other cells corresponding to one of the rows.

17. The computer-readable storage medium of claim 14, wherein the operations further comprise:

receiving, via the graphical user interface, a request for additional future job information associated with one of the plurality of cells; and

in response to receiving, via the graphical user interface, the request for additional future job information associated with one of the plurality of cells, displaying, in the graphical user interface, the additional future job information in a drop-down window dropping down from the one of the plurality of cells.

18. The computer-readable storage medium of claim 17, wherein receiving a request for additional job information comprises receiving a user access of the cell in the graphical user interface via an input device.

19. The computer-readable storage medium of claim 17, wherein additional future job information comprises for each of the non-dispatched jobs, a job identification number, a type of work to be performed on the non-dispatched job, and a duration of time with which a technician is expected to complete the non-dispatched job.

20. The computer-readable storage medium of claim 14, wherein determining a number of non-dispatched jobs scheduled for a future time frame for each of the plurality of turf-bucket pairs comprises:

retrieving future job data from an integrated dispatch system; and

determining the number of non-dispatched jobs scheduled for the future time frame for each of the plurality of turf-bucket pairs based on the future job data.