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Intelligent processing in the context of away and offline instant messages

  • US 8,433,767 B2
  • Filed: 05/16/2012
  • Issued: 04/30/2013
  • Est. Priority Date: 06/30/2003
  • Status: Expired due to Term
First Claim
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1. A computer-implemented method of handling electronic messages, the method comprising:

  • receiving one or more electronic messages sent from a first user to an away or offline user;

    performing, by at least one processor, natural language processing on the one or more electronic messages to determine whether the one or more electronic messages include a request for information related to a status of the away or offline user or whether the one or more electronic messages are related to leaving a message for the away or offline user;

    in response to a determination that the one or more electronic messages include a request for information related to a status of the away or offline user;

    determining an appropriate response to the request for information related to the status of the away or offline user, andtransmitting the appropriate response to the first user as an electronic message; and

    in response to a determination that the one or more electronic messages are related to leaving a message for the away or offline user;

    accessing a message for the away or offline user from the first user, anddelivering the accessed message to the away or offline user.

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