Method and system for facilitating contacting people using electronic devices

• US 8,433,805 B2
• Filed: 09/19/2008
• Issued: 04/30/2013
• Est. Priority Date: 09/19/2008
• Status: Active Grant

• Current Assignee: Apple Inc.
• Original Assignee: Apple Inc.
• Inventors: Lowry, Thomas Ethan
• Primary Examiner(s): Moise, Emmanuel L
• Assistant Examiner(s): SHAW, ROBERT A
• Application Number:
  US12/234,429
• Publication Number:
  US 20100077033A1
• Time in Patent Office: 1,684 Days
• Field of Search: 709/227
• US Class Current: 709/227
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

Methods and apparatus, including computer program products, implementing and using improved approaches to contact users that can be contacted in a variety of different ways are disclosed. According to one aspect, one user is able to be automatically informed of an appropriate (e.g., preferred) way to contact another user. Once informed of the appropriate way, another user can be contacted (automatically or on user request) using the appropriate way.

Claims

1. A computer-implemented method for determining a preferred method of contacting a contactee, the method comprising:

providing a contacting service, the contacting service being connected to a network and having a processor being operable to;

collect data pertaining to a contactee from one or more contacting devices connected to the network, the collected data including location information associated with the contactee;

store the collected data;

the collected data being based upon contactee activities;

wherein the one or more contacting devices are located in a plurality of different physical locations, and the collecting of data from the one or more contacting devices occurs dynamically;

receive a request from a contactor to initiate contact with the contactee;

determine, based on multiple variables derived from the collected data, a preferred method of contacting the contactee, wherein a weight is assigned to each of the multiple variables, the weights indicating an importance of each variable compared to the other variables in determining the preferred method of contacting the contactee;

establish contact between the contactor and the contactee using the preferred method automatically without requiring any further input from the contactor, wherein the contactor is unaware of the preferred method of contact;

identify a new location visited by the contactee, wherein the location is not associated with the previously stored location information; and

request information from the contactee about how the contactee should be contacted at the identified new location.

2. The computer-implemented method of claim 1, wherein the request received from the contactor comprises:

receiving a selection of a contactee, the selection including an identification of the contactee but no specifics as to which contact method to use; and

transmitting the selection of the contactee over the network to the contacting service.

3. The computer-implemented method of claim 1, wherein the contacting service is further operable to:

receive registration information from a contactee; and

store the registration information with the contacting service.

4. The computer-implemented method of claim 3, wherein the registration information includes one or more of:

a list of devices to be used as contacting devices, a list of information sources, or a set of rules and priorities for various contactors.

5. The computer-implemented method of claim 4, wherein the contacting devices include one or more of:

computers, global positioning system devices, mobile telephones, office phones, home phones, or web cameras.

6. The computer-implemented method of claim 4, wherein the information sources include one or more of:

one or more electronic calendars, or a status of a contactee'"'"'s email.

7. The computer-implemented method of claim 4, wherein the set of rules and priorities includes one or more of:

associations of contactors with groups and rules for how each group is processed, rules for preferred methods for contactors to initiate contacts with the contactee when the contactee is in a particular physical location, or control parameters for one or more devices on which the contactee can be reached.

8. The computer-implemented method of claim 1, wherein the location information is manually inputted by the contactee;

and wherein location information associated with the identified location is requested from the contactee.

9. The computer-implemented method of claim 1, wherein the contacting service is a secure contacting service, implemented at a remote server that is remotely located from the contactor and the contactee.

10. The computer-implemented method of claim 1, wherein the contacting service is a local service implemented on one or more devices used by the contactor and/or contactee.

11. The computer-implemented method of claim 1, wherein establishment of contact comprises:

informing the contactor of the preferred method of contacting the contactee.

12. The computer-implemented method of claim 1, wherein establishment of contact comprises:

sending a message to the contactor, the message indicating a preferred way of contacting the contactee; and

receiving a contact initiation from the contactor in accordance with the preferred way specified in the message.

13. A computer program product, stored on a non-transitory machine-readable medium, including at least executable computer program code for determining a preferred method of contacting a contactee, said computer program product comprising:

computer program code for collecting data pertaining to a contactee from one or more contacting devices connected to a network, the collected data including location information associated with the contactee;

computer program code for storing the collected data, the collected data being based upon contactee activities;

wherein the one or more contacting devices are located in a plurality of different physical locations; and

collecting data from the one or more contacting devices occurs dynamically;

computer program code for assigning a weight to each of the available multiple variables, the weights indicating an importance of each variable compared to the other variables in determining the preferred method of contacting the contactee;

computer program code for receiving a request from a contactor to initiate contact with a contactee;

computer program code for determining, based on multiple variables derived from the collected data, a preferred method of contacting the contactee;

computer program code for establishing contact between the contactor and the contactee using the preferred method automatically without requiring any further input from the contactor, wherein the contactor is unaware of the preferred method of contact;

computer program code for identify a location visited by the contactee wherein the location is not associated with the previously stored location information; and

computer program code for requesting information from the contactee about how the contactee-should be contacted at the identified location.

14. A computer-implemented method for determining a preferred method of contacting a contactee, the method comprising:

providing a contacting service, the contacting service being connected to a network and having a processor being operable to;

collect data pertaining to the contactee from one or more contacting devices connected to the network;

the data including location and activity information pertaining to the contactee;

store the collected data;

wherein the one or more contacting devices are located in a plurality of different physical locations, and the collecting of data from the one or more contacting devices occurs dynamically;

receive a request from a contactor to initiate contact with a contactee;

determine, based on multiple variables derived from the collected data, a preferred method of contacting the contactee, wherein a weight is assigned to each of the multiple variables, the weights indicating an importance of each variable compared to the other variables in determining the preferred method of contacting the contactee;

store location information for the contactee, wherein the stored location information is manually inputted by the contactee;

identify a location visited by the contactee, wherein the location is not associated with previously stored location information; and

request information from the contactee about how the contactee should be contacted at the identified location;

establish contact between the contactor and the contactee using the preferred method;

wherein the contactor is unaware of the preferred method of contact.

15. The computer-implemented method of claim 14, wherein the request received from the contactor comprises:

receiving a selection of a contactee, the selection including an identification of the contactee but no specifics as to which contact method to use; and

transmitting the selection of the contactee over the network to the contacting service.

16. A computer-implemented method for determining a preferred method of contacting a contactee, the method comprising:

a contacting service, the contacting service being connected to a network and having a processor being operable to;

collect data pertaining to a contactee from one or more contacting devices connected to the network;

the collected data including location and activity information pertaining to the contactee;

store the collected data;

wherein the one or more contacting devices are located in a plurality of different physical locations, and the collecting of data from the one or more contacting devices occurs dynamically;

receive a request from a contactor to initiate contact with the contactee;

determine, based on multiple variables derived from the collected data, a preferred method of contacting the contactee, wherein a weight is assigned to each of the multiple variables, the weights indicating an importance of each variable compared to the other variables in determining the preferred method of contacting the contactee;

store location information for the contactee, wherein the stored location information is manually inputted by the contactee;

identify a location visited by the contactee, wherein the location is not previously stored location information;

request and store location information from the contactee about the identified location;

request information from the contactee about how the contactee should be contacted at the identified location;

automatically establish contact between the contactor and the contactee using the preferred method without requiring any further input from the contactor, wherein the contactor is unaware of the preferred method of contact.

17. The computer-implemented method of claim 16, wherein the contacting service is a secure contacting service, implemented at a remote server that is remotely located from the contactor and the contactee.

18. The computer-implemented method of claim 16, wherein the contacting service is a local service implemented on one or more devices used by the contactor and/or contactee.