Techniques for integrating instant messaging with telephonic communication

• US 8,438,235 B2
• Filed: 08/25/2005
• Issued: 05/07/2013
• Est. Priority Date: 08/25/2005
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Shaffer, Daniel, Patel, Labhesh, Shaffer, Shmuel, Jennings, Cullen F.
• Primary Examiner(s): Zele, Krista
• Assistant Examiner(s): NAJEE-ULLAH, TARIQ S
• Application Number:
  US11/213,505
• Publication Number:
  US 20070050463A1
• Time in Patent Office: 2,812 Days
• Field of Search: 709206-207
• US Class Current: 709/207
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 65/1043 Gateway controllers, e.g. media gateway control protocol [MGCP] controllers
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 67/51 Discovery or management thereof, e.g. service location protocol [SLP] or web services
• CPC Class Codes: H04M 7/0045 where the text-based messaging service is an instant messaging service

Abstract

Disclosed are apparatus and techniques for escalating an instant messaging (IM) session between two or more users to an audio session so that a communication device (by one or more users) that will optimize the audio session is selectively and intelligently utilized. In one embodiment, if an IP (Internet Protocol) phone is connected to the computer on which an IM session is being escalated, the IP telephone may be used instead of the computer device'"'"'s own soft telephone so as to maximize audio clarity and quality. In another embodiment, a user'"'"'s cell phone may be utilized for a mobile user who is using a laptop that is not coupled to an IP telephone or who is communicating from a hotel room in which a telephone call is typically more expensive than a cell phone call. Numerous embodiments for optimizing such audio sessions are described herein.

Claims

1. A method for escalating an instant message (IM) session to an audio or audiovisual session, comprising:

(a) automatically discovering for a first participant of an IM session on a first communication device what other communication devices are proximate to such first communication device, wherein the one or more proximate other communication devices differ from the first communication device of the first participant, wherein the first communication device and other communication devices pertain to different physical devices;

(b) from the one or more proximate other communication devices that were automatically discovered to be proximate to the first communication device, selecting an optimum communication device for use by the first participant in an audio or audiovisual session; and

(c) in response to a request for escalating the IM session to an audio or audiovisual session being received from a selected one of the participants of the IM session, escalating from the first communication device being used for the IM session by the first participant to the selected optimum communication device being used for the audio or audiovisual session by the first participant.

2. A method as recited in claim 1, wherein selecting an optimized communication device for the first participant includes considering audio quality of each proximate other communication device for the first participant, proximity of each proximate other communication device to the first participant, bandwidth size that is available for the audio or audiovisual session, and/or associated toll of using each proximate other communication device for each participant.

3. A method as recited in claim 1, wherein automatically discovering what other communication devices are proximate to the first communication device includes obtaining a communication profile for the first participant that specifies a plurality of different phone numbers of the first participant'"'"'s different communication devices and an indication of priority for using such different communication devices for the first participant.

4. A method as recited in claim 3, wherein the first communication device that is being used by the first participant for the IM session is configured with the first participant'"'"'s communication profile and also receives a communication profile from the other participants via their remote computer devices so that the communication profile of the first participant is obtained from the first communication device and the communication profile of the other participants are obtained by being received into the first communication device from their remote computer devices.

5. A method as recited in claim 3, wherein the communication profile of the first participant is created or modified by such first participant.

6. A method as recited in claim 3, wherein the communication profile of the first participant is stored on a remote server and each communication profile of the first participant is obtainable from the remote server.

7. A method as recited in claim 1, wherein automatically discovering includes obtaining an association between the first communication device and an IP (Internet Protocol) telephone that is coupled to the first communication device whereby such association indicates that the IP telephone is proximate and available for such first participant.

8. A method as recited in claim 1, wherein automatically discovering includes, in a wireless communication, exchanging wireless information, which is included within the communication profile of the first participant, between the first communication device and one or more other communication devices that are proximate to the first communication device.

9. A method as recited in claim 8, wherein exchanging wireless information is accomplished using a Bluetooth protocol.

10. A method as recited in claim 8, wherein exchanging wireless information is accomplished using radio frequency (RF) signals.

11. A method as recited in claim 8, wherein exchanging wireless information is accomplished using infrared (IR) signals.

12. A method as recited in claim 1, wherein automatically discovering includes detecting that one or more proximate communication devices share a same wireless access point as the first communication device.

13. A method as recited in claim 1, further comprising repeating operations (a) through (c) for each participant, wherein escalating from the first communication device being used for the IM session to the optimum communication device being used for the audio or audiovisual session between the participants is accomplished by a call manager that initiates the audio or audiovisual session between the selected optimum communication devices of the participants.

14. A method as recited in claim 1, wherein steps (a) and (b) are only performed after a request for an audio or audiovisual session is received from a selected one of the participants.

15. A computer system for escalating an instant message (IM) session to an audio or audiovisual session, comprising:

one or more processors;

one or more memory, wherein at least one of the processors and memory are configured for;

(a) automatically discovering for a first participant of an IM session on a first communication device what other communication devices are proximate to the first communication device, wherein the one or more proximate other communication devices differ from the first communication device of the first participant, wherein the first communication device and other communication devices pertain to different physical devices;

(b) from the one or more proximate other communication devices that were automatically discovered to be proximate to the first communication device, selecting an optimum communication device for use by the first participant in an audio or audiovisual session; and

(c) in response to a request for escalating the IM session to an audio or audiovisual session being received from a selected one of the participants of the IM session, escalating from the first communication device being used for the IM session by the first participant to the selected optimum communication device being used for the audio or audiovisual session by the first participant.

16. A computer system as recited in claim 15, wherein selecting an optimized communication device for the first participant includes considering audio quality of each proximate other communication device for the first participant, proximity of each proximate other communication device to the first participant, bandwidth size that is available for the audio or audiovisual session, and/or associated toll of using each proximate other communication device for each participant.

17. A computer system as recited in claim 15, wherein automatically discovering what other communication devices are proximate to the first communication device includes obtaining a communication profile for the first participant that specifies a plurality of different phone numbers of the first participant'"'"'s different communication devices and an indication of priority for using such different communication devices for the first participant.

18. A computer system as recited in claim 17, wherein the first communication device that is being used by the first participant for the IM session is configured with the first participant'"'"'s communication profile and also receives a communication profile from the other participants via their remote computer devices so that the communication profile of the first participant is obtained from the first communication device and the communication profile of the other participants are obtained by being received into the first communication device from their remote computer devices.

19. A computer system as recited in claim 17, wherein the communication profile of the first participant is created or modified by such first participant.

20. A computer system as recited in claim 17, wherein the communication profile of the first participant is stored on a remote server and each communication profile of the first participant is obtainable from the remote server.

21. A computer system as recited in claim 15, wherein automatically discovering includes obtaining an association between the first communication device and an IP (Internet Protocol) telephone that is coupled to the first communication device whereby such association indicates that the IP telephone is proximate and available for such first participant.

22. A computer system as recited in claim 15, wherein automatically discovering includes, in a wireless communication, exchanging wireless information, which is included within the communication profile of the first participant, between the first communication device and one or more other communication devices that are proximate to the first communication device.

23. A computer system as recited in claim 22, wherein exchanging wireless information is accomplished using a Bluetooth protocol.

24. A computer system as recited in claim 22, wherein exchanging wireless information is accomplished using radio frequency (RF) signals.

25. A computer system as recited in claim 22, wherein exchanging wireless information is accomplished using infrared (IR) signals.

26. A computer system as recited in claim 15, wherein detecting includes automatically discovering that one or more proximate communication devices share a same wireless access point as the first communication device.

27. A computer system as recited in claim 15, wherein at least one of the processors and memory are further configured for repeating operations (a) through (c) for each participant, wherein escalating from the first communication device being used for the IM session to the optimum communication device being used for the audio or audiovisual session between the participants is accomplished by a call manager that initiates the audio or audiovisual session between the selected optimum communication devices of the participants.

28. A computer system as recited in claim 15, wherein steps (a) and (b) are only performed after a request for an audio or audiovisual session is received from a selected one of the participants.

29. An apparatus for escalating an instant message (IM) session to an audio or audiovisual session, comprising:

means for automatically discovering for a first participant of an IM session on a first communication device what other communication devices are proximate to the first communication device, wherein the one or more proximate other communication devices differ from the first communication device of the first participant, wherein the first communication device and other communication devices pertain to different physical devices;

means for selecting an optimum communication device for use by the first participant in an audio or audiovisual session, wherein the optimum communication device is selected from the one or more proximate other communication devices that were automatically discovered to be proximate to the first communication device; and

means for, in response to a request for escalating the IM session to an audio or audiovisual session being received from a selected one of the participants of the IM session, escalating from the first communication device being used for the IM session by the first participant to the selected optimum communication device being used for the audio or audiovisual session by the first participant.