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Method and apparatus for collecting, analyzing, and presenting data in a communication network

  • US 8,438,264 B2
  • Filed: 12/28/2004
  • Issued: 05/07/2013
  • Est. Priority Date: 12/28/2004
  • Status: Expired due to Fees
First Claim
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1. A method of monitoring a communication network, comprising:

  • collecting data from a plurality of network elements within the communication network;

    storing the collected data in a computer-readable storage;

    analyzing the collected data to form performance data representative of a user experience of a user-initiated communication within the communication network involving the plurality of network elements, the performance data comprising a quality of a voice path;

    presenting the performance data in a plurality of hierarchically interrelated tabular views corresponding to a plurality of geographic network service area levels, wherein each of the tabular views presents performance data metrics representative of a respective one of the geographic network service area levels;

    receiving a selection of a first performance data metric presented in a first tabular view corresponding to a first geographic network service area level; and

    presenting a second performance data metric in a second tabular view corresponding to a second geographic network service area level in response to the selection, the first geographic network service area level representing a first geographic area, the second geographic network service area level representing a second geographic area smaller than the first geographic network service area, and the second performance data metric being presented based on the selected first performance data metric.

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