Method and apparatus for collecting, analyzing, and presenting data in a communication network
First Claim
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1. A method of monitoring a communication network, comprising:
- collecting data from a plurality of network elements within the communication network;
storing the collected data in a computer-readable storage;
analyzing the collected data to form performance data representative of a user experience of a user-initiated communication within the communication network involving the plurality of network elements, the performance data comprising a quality of a voice path;
presenting the performance data in a plurality of hierarchically interrelated tabular views corresponding to a plurality of geographic network service area levels, wherein each of the tabular views presents performance data metrics representative of a respective one of the geographic network service area levels;
receiving a selection of a first performance data metric presented in a first tabular view corresponding to a first geographic network service area level; and
presenting a second performance data metric in a second tabular view corresponding to a second geographic network service area level in response to the selection, the first geographic network service area level representing a first geographic area, the second geographic network service area level representing a second geographic area smaller than the first geographic network service area, and the second performance data metric being presented based on the selected first performance data metric.
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Abstract
Methods and apparatus for monitoring a communication network are disclosed. A disclosed method of monitoring a communication network periodically collects data from a plurality of network elements within the communication network. The disclosed method analyzes the collected data in accordance with a rule that corresponds to a characteristic of performance or capacity of the plurality of network elements to form performance or capacity data representative of a user experience of the communication network. The disclosed method then presents the performance or capacity data via a web browser using a plurality of view levels and types.
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Citations
30 Claims
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1. A method of monitoring a communication network, comprising:
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collecting data from a plurality of network elements within the communication network; storing the collected data in a computer-readable storage; analyzing the collected data to form performance data representative of a user experience of a user-initiated communication within the communication network involving the plurality of network elements, the performance data comprising a quality of a voice path; presenting the performance data in a plurality of hierarchically interrelated tabular views corresponding to a plurality of geographic network service area levels, wherein each of the tabular views presents performance data metrics representative of a respective one of the geographic network service area levels; receiving a selection of a first performance data metric presented in a first tabular view corresponding to a first geographic network service area level; and presenting a second performance data metric in a second tabular view corresponding to a second geographic network service area level in response to the selection, the first geographic network service area level representing a first geographic area, the second geographic network service area level representing a second geographic area smaller than the first geographic network service area, and the second performance data metric being presented based on the selected first performance data metric. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. An apparatus for monitoring a communication network, comprising:
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a data collector to collect data from a plurality of network elements within the communication network; a data analyzer in communication with the data collector to analyze the collected data to form performance data representative of a user experience of a user-initiated communication within the communication network involving the plurality of network elements, the performance data comprising a quality of a voice path; and a data presentation generator in communication with the data analyzer, the data presentation generator to; generate one or more presentations containing the performance data in a plurality of hierarchically interrelated tabular views corresponding to respective ones of a plurality of geographic network service area levels, each of the tabular views to present performance data metrics representative of the respective one of the geographic network service area levels; receive a selection of a first performance data metric presented in a first tabular view at a first geographic network service area level; and present a second performance data metric in a second tabular view at a second geographic network service area level in response to the selection, the first geographic network service area level representing a first geographic area, the second geographic network service area level representing a second geographic area smaller than the first geographic network service area, and the second performance data metric being presented based on the selected first performance data metric, wherein at least the data analyzer is implemented using a processor. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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21. A tangible machine accessible medium excluding propagating signals, the tangible medium having instructions stored thereon that, when executed, cause a machine to perform a method comprising:
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collecting data from a plurality of network elements within a communication network; analyzing the collected data to form performance data representative of a user experience of a user-initiated communication within the communication network involving the plurality of network elements, the performance data comprising a quality of a voice path; presenting the performance data in a plurality of hierarchically interrelated tabular views corresponding to a plurality of geographic network service area levels, each of the tabular views to present performance data metrics representative of the respective one of the geographic network service area levels; and receiving a selection of a first performance data metric presented in a first tabular view at a first geographic network service area level, by presenting a second performance data metric in a second tabular view at a second geographic network service area level, the first geographic network service area level representing a first geographic area, the second geographic network service area level representing a second geographic area smaller than the first geographic network service area, and the second performance data metric being presented based on the selected first performance data metric. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28, 29, 30)
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Specification