Unified communications appliance

• US 8,442,189 B2
• Filed: 06/22/2009
• Issued: 05/14/2013
• Est. Priority Date: 06/22/2009
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Michaelis, Paul Roller, Vick, Jason H.
• Primary Examiner(s): Gauthier, Gerald
• Application Number:
  US12/489,043
• Publication Number:
  US 20100322395A1
• Time in Patent Office: 1,422 Days
• Field of Search: 379/71, 379/88.13, 379/88.14, 379/88.17, 379/88.23, 379/88.24, 379/88.27, 379/387.01, 455/418, 704/270, 704/257, 704/275, 709/204, 709/231, 709/246, 709/206, 709/219, 709/227, 715/727, 715/202, 715/733, 719/310, 719/328, 726/4, 340/286.07, 382/128, 702/185, 705/2, 706/12, 707/700, 717/106
• US Class Current: 379/88.14
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15

Abstract

A unified communications appliance provides integration of various types of information, regardless of the modality, in a common, centralized interface where the various types of information are grouped based on what they are related to. For example, as is common with most modalities of information exchange, there exists a “subject” that is present in one of the fields of communication. The ability to associate all of the types of communication with a common “subject” (or conversation) and provide an interface that allows access to the various types of information, regardless of the modality is provided by the unified communications interface.

Claims

1. A method for modality-independent unified communications comprising:

receiving information from a plurality of different modality sources, wherein the information is based on at least one or more user conversations between a plurality of users;

integrating the information into a modality-independent unified communications appliance;

grouping the integrated information based on a common subject; and

displaying one or more portions of the at least one or more user conversations in an interface, each user conversation including a representation of a number and type of the received information.

2. The method of claim 1, further comprising translating the information from a first modality to a second, different, modality.

3. The method of claim 1, wherein the information is from one or more of a phone, a cell phone, a PDA, an email server, file storage, a conference call, a multimedia conference and a communications device.

4. The method of claim 1, further comprising classifying the information based on one or more additional common subjects.

5. The method of claim 1, further comprising selectively allowing a user to respond to one or more of the different modality sources using one or more modalities of communication, wherein a response modality can be different than a received modality.

6. The method of claim 1, further comprising prompting a user for a classification of the common subject.

7. The method of claim 1, wherein functionality of respective modality specific interfaces is incorporated into the modality-independent unified communications appliance.

8. One or more means for performing the steps of claim 1.

9. A computer-readable storage media having stored thereon instructions, that when executed by a processor, perform the steps in claim 1.

10. The method of claim 1, wherein the information is based on a plurality of user conversations in different modalities and further comprising the steps of:

detecting a replay to all response in a first modality; and

in response to detecting the reply to all response, responding to the plurality of user conversations in the respective different modalities, wherein the different modalities are not the first modality.

11. The method of claim 1, wherein the information further comprises a plurality of documents and wherein the displaying step further comprises displaying the plurality of documents including a representation of a number and type of the received documents at the same time as the representation of a number and type of the received information for each user conversation.

12. The method of claim 2, wherein the first modality is a voice mail and the second modality is an email and wherein the translating step further comprises putting a caller ID, a date, and a time of the voice mail in a “

Re”

line of the email.

13. A modality-independent unified communications appliance comprising:

one or more integration modules that receive information from a plurality of different modality sources and integrate the information into the modality-independent unified communications appliance, wherein the information is based on at least one or more user conversations between a plurality of users;

an analysis module that groups the integrated information based on a common subject; and

an interface module that displays one or more portions of the at least one or more user conversations in an interface, each user conversation including a representation of a number and type of the received information.

14. The system of claim 13, further comprising a conversion module that translates the information from a first modality to a second, different, modality.

15. The system of claim 13, wherein the information is one or more of an email, a SMS, an Instant Message, calendar information, a voicemail, a conference call and a document.

16. The system of claim 13, wherein the information is from one or more of a phone, a cell phone, a PDA, an email server, file storage, a conference call, a multimedia conference and a communications device.

17. The system of claim 13, wherein the information is based on one or more additional common subjects.

18. The system of claim 13, further comprising an interface that selectively allows a user to respond to one or more of the different modality sources using one or more modalities of communication, wherein a response modality can be different than a received modality.

19. The system of claim 13, further comprising a classification module that prompts a user for a classification of the common subject.

20. The system of claim 13, wherein functionality of respective modality specific interfaces is incorporated into the modality-independent unified communications appliance.