Telephone-based user interface for participating simultaneously in more than one teleconference

• US 8,442,197 B1
• Filed: 03/30/2006
• Issued: 05/14/2013
• Est. Priority Date: 03/30/2006
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Mazza, Bruce P., Michaelis, Paul Roller
• Primary Examiner(s): HONG, HARRY S
• Application Number:
  US11/395,558
• Time in Patent Office: 2,602 Days
• Field of Search: 37920101-20601, 379/88.14, 379/207.01, 379914-916, 4554141-417, 370/260, 715/700
• US Class Current: 379/202.01
• CPC Class Codes: H04L 12/18 for broadcast or conference , e.g. multicast
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15

Abstract

The present invention is directed, in one embodiment, to the simultaneous streaming of a text representation of a first voice stream from a first call to a telephone for display and transmitting of a second voice stream from a second call to the telephone for audible play to the user.

Claims

1. A teleconferencing method, comprising:

(a) when a first call is on hold and a second call is active on a selected communication device, the selected communication device displaying on a display device a first text representation of a speech-to-text converted first voice stream received from at least a first endpoint involved in the first call, wherein the first text representation is prepared by a telecommunications system switch which decodes text packets that represent the first voice stream, wherein receiving of the first text representation at the selected communication device activates or redefines activators, wherein the activators are user interface controls on the selected communication device that permit a user to effect a selected operation, and wherein the activators allow the telecommunications system switch to provide, by a switch buffer, one or more of pausing, fast forwarding and rewinding of the first text representation; and

(b) the selected communication device simultaneously and audibly playing a second voice stream received from at least a second endpoint involved in the second call, wherein, during steps (a) and (b), the selected communication device does not receive at least one of the first voice stream and a second text representation of the second voice stream.

2. The method of claim 1, wherein the selected communication device is at least one of an analog telephone, digital telephone, wireless device capable of supporting telephony applications, Voice over Internet Protocol telephone, and computer-based software providing functionality comparable to that of a physical telephony endpoint and wherein the selected communication device comprises (i) at least one of a handset and headset, (ii) a duplexed speaker, and (iii) an alphanumeric character display, and wherein the first text representation is transmitted to the selected communication device in a format that conforms to the operational requirements of the device'"'"'s alphanumeric display, and the second voice stream is transmitted to the selected communication device in a manner that is compatible with the device'"'"'s audio requirements.

3. The method of claim 1, wherein, when the first call is on hold and the second call is active, the selected communication device does not receive the first voice stream and the second text representation.

4. The method of claim 1, wherein step (a) is performed only when the first call is a conference call comprising at least two endpoints other than the selected communication device.

5. The method of claim 1, further comprising:

(c) the switch buffer buffering the first text representation to account for the delay between receipt of the first voice stream by the switch and the transmission of the first text representation to the selected communication device.

6. The method of claim 5, wherein the switch marks the first voice stream to indicate the location in the first text representation that has been transmitted to the selected communication device and further comprising:

(d) receiving a command to place the second call on hold and make the first call active;

(e) terminating the transmission of the first text representation and second voice stream to the selected communication device; and

(f) commencing transmission of the first voice stream and second text representation to the selected communication device, wherein the rate of transmission of the first voice stream is accelerated to account for the difference between the marked location in the first text representation and the current location in the first voice stream received by the switch.

7. The method of claim 5, wherein the user of the selected communication device can at least one of fast forward through the first text representation, rewind the first text representation, and pause the display of the first text representation.

8. A tangible and non-transitory computer readable information storage medium comprising processor executable instructions to cause the performance of the steps of claim 1.

9. A teleconferencing method, comprising:

receiving, from a selected communication device, a first command to put a first call on hold, the first call being between the selected communication device and at least a first endpoint;

placing the first call on hold;

while the first call is on hold, providing to the selected communication device for visual display a speech-to-text converted first text representation of a first voice stream received from the at least a first endpoint, wherein the first text representation is prepared by a telecommunications system switch which decodes text packets that represent the first voice stream, wherein receiving of the first text representation at the selected communication device activates or redefines the activators, wherein the activators are user interface controls on the selected communication device that permit a user to effect a selected operation, and wherein the activators allow the telecommunications system switch to provide, by a switch buffer, one or more of pausing, fast forwarding and rewinding of the first text representation; and

while the first call is on hold, providing to the selected communication device for audible play a second voice stream received from at least a second endpoint, the at least a second endpoint being involved in a second call with the selected communication device, the first and second calls being independent of one another.

10. The method of claim 9, wherein the selected communication device is at least one of an analog telephone, digital telephone, wireless device capable of supporting telephony applications, Voice over Internet Protocol telephone, and computer-based software providing functionality comparable to that of a physical telephony endpoint and wherein the selected communication device comprises (i) at least one of a handset and headset, (ii) a duplexed speaker, and (iii) an alphanumeric character display, and wherein the first text representation is transmitted to the selected communication device in a format that conforms to the operational requirements of the device'"'"'s alphanumeric display, and the second voice stream is transmitted to the selected communication device in a manner that is compatible with the device'"'"'s audio requirements.

11. The method of claim 9, wherein, when the first call is on hold and the second call is active, the selected communication device does not receive the first voice stream and the second text representation.

12. The method of claim 9, wherein the step while the first call is on hold is performed only when the first call is a conference call comprising at least two endpoints other than the selected communication device.

13. The method of claim 9, further comprising:

the switch buffer buffering the first text representation to account for the delay between receipt of the first voice stream by the switch and the transmission of the first text representation to the selected communication device.

14. The method of claim 13, wherein the switch marks the first voice stream to indicate the location in the first text representation that has been transmitted to the selected communication device and further comprising:

receiving a command to place the second call on hold and make the first call active;

terminating the transmission of the first text representation and second voice stream to the selected communication device; and

commencing transmission of the first voice stream and second text representation to the selected communication device, wherein the rate of transmission of the first voice stream is accelerated to account for the difference between the marked location in the first text representation and the current location in the first voice stream received by the switch.

15. The method of claim 13, wherein the user of the selected communication device can at least one of fast forward through the first text representation, rewind the first text representation, and pause the display of the first text representation.

16. A tangible and non-transitory computer readable information storage medium comprising processor executable instructions to perform the steps of claim 9.

17. A telecommunications switch, comprising:

first and second inputs operable to receive first and second voice streams, respectively, the first and second voice streams being associated respectively with different and concurrent first and second calls, a selected subscriber communication device being a participant in each of the first and second calls;

a speech-to-text module operable to convert the first voice stream into a first textual representation of the first voice stream; and

a multiplexing agent operable to provide simultaneously to the selected subscriber communication device the first textual representation of the first voice stream for visual display on a display device to the subscriber and the second voice stream for audible play to the subscriber, whereby the subscriber can simultaneously participate in the first and second calls, wherein the first textual representation is prepared by a telecommunications system switch which decodes text packets that represent the first voice stream, wherein receiving the first textual representation at the selected subscriber communication device activates or redefines activators, wherein the activators are user interface controls on the selected subscriber communication device that permit a user to effect a selected operation, and wherein the activators allow the switch to provide, by a switch buffer, one or more of pausing, fast forwarding and rewinding of the first textual representation.

18. The switch of claim 17, wherein, when the first voice stream is on hold and the second voice stream is active, the selected communication device does not receive the first voice stream and a second textual representation.

19. The switch of claim 17, wherein streaming of the first textual representation to the selected communication device is performed only when the first voice stream is a conference call comprising at least two endpoints other than the selected communication device.

20. The switch of claim 17, wherein

the switch buffer is operable to buffer the first text representation to account for the delay between receipt of the first voice stream by the switch and the transmission of the first text representation to the selected communication device.

21. The switch of claim 20, wherein the switch marks the first voice stream to indicate the location in the first text representation that has been transmitted to the selected communication device and wherein the switch performs the further operations of:

receiving a command to place the second call on hold and make the first call active;

terminating the transmission of the first text representation and second voice stream to the selected communication device; and

commencing transmission of the first voice stream and second text representation to the selected communication device, wherein the rate of transmission of the first voice stream is accelerated to account for the difference between the marked location in the first text representation and the current location in the first voice stream received by the switch.

22. The switch of claim 21, wherein the user of the selected communication device can at least one of fast forward through the first text representation, rewind the first text representation, and pause the display of the first text representation.