Relationship management in an auction environment
First Claim
Patent Images
1. A system comprising:
- a customer relationship management system;
a first auction system, whereinsaid customer relationship management system is configured to provide a relationship management function to an entity,said first auction system is configured to allow said entity to offer an item for sale via said first auction system, andsaid customer relationship management system is further configured to provide said relationship management function in conjunction with access to said first auction system;
a first auction system connector, whereinsaid customer relationship management system and said first auction system are communicatively coupled to one another via said first auction system connector,said first auction system comprises a first application programming interface specific to said first auction system,said first auction system connector is configured to communicate with said first application programming interface,said customer relationship management system comprises a second application programming interface specific to said customer relationship management system,said first auction system connector is configured to communicate with said second application programming interface, andsaid first auction system connector is configured to use said first and said second application programming interfaces to communicatively couple said customer relationship management system and said first auction system;
a second auction system, whereinsaid second auction system is configured to allow said entity to offer another item for sale via said second auction system; and
a second auction system connector, whereinsaid customer relationship management system and said second auction system are communicatively coupled to one another via said second auction system connector,said second auction system comprises a third application program interface specific to said second auction system,said second auction system connector is configured to communicate with said second and said third application program interfaces, andsaid second auction system connector is configured to use said third and said second application program interfaces to communicatively couple said customer relationship management system and said second auction system.
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Accused Products
Abstract
A system for providing relationship management in an auction environment can include a relationship management system and an auction system. The relationship management system and the auction system are communicatively coupled to one another. The relationship management system is configured to provide a relationship management function in conjunction with access to the auction system.
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Citations
20 Claims
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1. A system comprising:
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a customer relationship management system; a first auction system, wherein said customer relationship management system is configured to provide a relationship management function to an entity, said first auction system is configured to allow said entity to offer an item for sale via said first auction system, and said customer relationship management system is further configured to provide said relationship management function in conjunction with access to said first auction system; a first auction system connector, wherein said customer relationship management system and said first auction system are communicatively coupled to one another via said first auction system connector, said first auction system comprises a first application programming interface specific to said first auction system, said first auction system connector is configured to communicate with said first application programming interface, said customer relationship management system comprises a second application programming interface specific to said customer relationship management system, said first auction system connector is configured to communicate with said second application programming interface, and said first auction system connector is configured to use said first and said second application programming interfaces to communicatively couple said customer relationship management system and said first auction system; a second auction system, wherein said second auction system is configured to allow said entity to offer another item for sale via said second auction system; and a second auction system connector, wherein said customer relationship management system and said second auction system are communicatively coupled to one another via said second auction system connector, said second auction system comprises a third application program interface specific to said second auction system, said second auction system connector is configured to communicate with said second and said third application program interfaces, and said second auction system connector is configured to use said third and said second application program interfaces to communicatively couple said customer relationship management system and said second auction system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. A method comprising:
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receiving first information from a first auction system; receiving second information from a customer relationship management system; receiving third information from a second auction system; displaying said first information, said second information, and said third information in a user interface, wherein said user interface, said first auction system, said second auction system, and said customer relationship management system are communicatively coupled to one another, said customer relationship management system provides a customer relationship management function to an entity in conjunction with access to said first auction system and access to said second auction system, said first auction system allows said entity to offer an item for sale via said first auction system, and said second auction system allows said entity to offer another item for sale via said second auction system; automatically transferring said first information from said first auction system to said customer relationship management system via a first auction system connector, wherein said first auction system comprises a first application programming interface specific to said first auction system, said customer relationship management system comprises a second application programming interface specific to said customer relationship management system, said first auction system connector is configured to communicate with said first application programming interface, said first auction system connector is configured to communicate with said second application programming interface, and said first auction system connector is configured to use said first and said second application programming interfaces to communicatively couple said customer relationship management system and said first auction system; and automatically transferring said third information from said second auction system to said customer relationship management system via a second auction system connector, wherein said customer relationship management system and said second auction system are communicatively coupled to one another via said second auction system connector, said second auction system comprises a third application program interface specific to said second auction system, said second auction system connector is configured to communicate with said second and said third application program interfaces, and said second auction system connector is configured to use said third and said second application program interfaces to communicatively couple said customer relationship management system and said second auction system. - View Dependent Claims (18, 19)
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20. A computer apparatus comprising:
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a computer, wherein said computer comprises a processor; a memory; a first auction system, wherein said first auction system is configured to allow an entity to offer an item for sale via said first auction system; a second auction system, wherein said second auction system is configured to allow an entity to offer another item for sale via said second auction system; a customer relationship management system, wherein said customer relationship management system comprises means for providing a customer relationship management function to said entity in conjunction with access to said first and second auction system; means for receiving first information from said first auction system, using said computer, wherein said means for receiving said first information and said first auction system are coupled to one another; means for receiving second information from said customer relationship management system, using said computer, wherein said means for receiving said second information and said customer relationship management system are coupled to one another; means for receiving third information from said second auction system, using said computer; means for integrating said first information, said second information, and said third information, using said computer; means for displaying said first information, said second information, and said third information in a user interface, using said computer, wherein said means for receiving first information, said means for receiving second information, and said means for receiving third information are coupled to said means for integrating, and said means for integrating is coupled to said means for displaying; means for accessing said first and second auction systems, using said computer; a first auction system connector, wherein said customer relationship management system and said first auction system are communicatively coupled to one another via said first auction system connector, said first auction system comprises a first application programming interface specific to said first auction system, said customer relationship management system comprises a second application programming interface specific to said customer relationship management system, said first auction system connector is configured to communicate with said first application programming interface, said first auction system connector is configured to communicate with said second application programming interface, and said first auction system connector is configured to use said first and said second application programming interfaces to communicatively couple said customer relationship management system and said first auction system; and a second auction system connector, wherein said customer relationship management system and said second auction system are communicatively coupled to one another via said second auction system connector, said second auction system comprises a third application program interface specific to said second auction system, said second auction system connector is configured to communicate with said second and said third application program interfaces, and said second auction system connector is configured to use said third and said second application program interfaces to communicatively couple said customer relationship management system and said second auction system.
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Specification