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Systems and methods for diagnosing and fixing electronic devices

  • US 8,443,226 B2
  • Filed: 05/03/2011
  • Issued: 05/14/2013
  • Est. Priority Date: 06/28/2007
  • Status: Active Grant
First Claim
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1. A method of diagnosing a host electronic device with a help component, the method comprising:

  • accessing at least a portion of a log with the help component;

    analyzing the at least a portion of the log with the help component to detect a problem experienced by the host electronic device; and

    transferring corrective data between the help component and the host electronic device to fix the problem, the transferring comprising at least one of;

    uploading at least a first portion of the corrective data to the host electronic device from the help component; and

    deleting at least a second portion of the corrective data from the host electronic device, wherein the first portion is different from the second portion and wherein in response to the transferring of the corrective data, scanning the host electronic device with the host electronic device to determine the portion of the host electronic device that experienced the problem.

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