Systems and methods for diagnosing and fixing electronic devices
First Claim
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1. A method of diagnosing a host electronic device with a help component, the method comprising:
- accessing at least a portion of a log with the help component;
analyzing the at least a portion of the log with the help component to detect a problem experienced by the host electronic device; and
transferring corrective data between the help component and the host electronic device to fix the problem, the transferring comprising at least one of;
uploading at least a first portion of the corrective data to the host electronic device from the help component; and
deleting at least a second portion of the corrective data from the host electronic device, wherein the first portion is different from the second portion and wherein in response to the transferring of the corrective data, scanning the host electronic device with the host electronic device to determine the portion of the host electronic device that experienced the problem.
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Abstract
Systems and methods for reducing the cost and time required for diagnosing and fixing electronic devices are provided. A host electronic device may be configured to generate a log of events that it experiences. A help component may access the generated log and analyze the log to detect if the host device has experienced a problem. Data may then be exchanged between the help component and the host device in order to fix the detected problem.
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Citations
62 Claims
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1. A method of diagnosing a host electronic device with a help component, the method comprising:
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accessing at least a portion of a log with the help component; analyzing the at least a portion of the log with the help component to detect a problem experienced by the host electronic device; and transferring corrective data between the help component and the host electronic device to fix the problem, the transferring comprising at least one of; uploading at least a first portion of the corrective data to the host electronic device from the help component; and deleting at least a second portion of the corrective data from the host electronic device, wherein the first portion is different from the second portion and wherein in response to the transferring of the corrective data, scanning the host electronic device with the host electronic device to determine the portion of the host electronic device that experienced the problem. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31)
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32. A help component comprising:
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circuitry configured to access at least a portion of a log from a host electronic device; circuitry configured to analyze the at least a portion of the log to detect a problem experienced by the host electronic device; and circuitry configured to transfer corrective data between the help component and the host electronic device to fix the problem by at least one of; uploading at least a first portion of the corrective data to the host electronic device from the help component; and deleting at least a second portion of the corrective data from the host electronic device wherein the first portion is different from the second portion and wherein in response to the transferring of the corrective data, scanning the host electronic device with the host electronic device to determine the portion of the host electronic device that experienced the problem. - View Dependent Claims (33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62)
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Specification