One number, intelligent call processing system

• US 8,447,025 B2
• Filed: 12/23/2011
• Issued: 05/21/2013
• Est. Priority Date: 06/10/1996
• Status: Expired due to Fees

• Current Assignee: NeuStar Information Services, Inc. (Neustar Incorporated)
• Original Assignee: NeuStar Information Services, Inc. (Neustar Incorporated)
• Inventors: Shaffer, James D., Moore, George G.
• Primary Examiner(s): SHAH, ANTIM G
• Application Number:
  US13/336,527
• Publication Number:
  US 20120173537A1
• Time in Patent Office: 515 Days
• Field of Search: 379/88.01, 379/88.13, 379/211.02, 379/219, 379/220.01, 379/221, 379/221.14, 379/272
• US Class Current: 379/221.14
• CPC Class Codes: H04M 15/06 Recording class or number of calling , i.e. A-party or called party , i.e. B-party
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 7/0012 Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and a computer, i.e. computer telephony integration [CPI] arrangements
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking

Abstract

Systems and methods for retrieving household data based on an origination identifier. In an embodiment, an origination identifier of a communication is captured. The origination identifier is indexed into a master table comprising a plurality of records. Each of the records comprises an association between an origination identifier and a universal database linkage key, and each universal database linkage key comprises an index into one or more databases. A universal database linkage key associated with the captured origination identifier is retrieved and indexed into one or more databases. Household data associated with the captured origination identifier is retrieved from the one or more databases and communicated to at least one recipient.

Claims

1. A method of retrieving household data based on an origination identifier, the method comprising, by one or more hardware processors:

capturing an origination identifier of a communication from a customer;

indexing the captured origination identifier into a master table comprising a plurality of records, each record comprising an association between an origination identifier and a universal database linkage key, wherein each universal database linkage key comprises an index into one or more databases;

retrieving a first universal database linkage key associated with the captured origination identifier from the master table;

indexing the first universal database linkage key into the one or more databases;

retrieving household data associated with the captured origination identifier from the one or more databases; and

communicating the retrieved household data to at least one recipient.

2. The method of claim 1, wherein each universal database linkage key comprises a single index into two or more databases.

3. The method of claim 2, wherein one of the two or more databases is remote from one or more of the other two or more databases.

4. The method of claim 2, wherein the single index of each universal database linkage key is generated from a common trait shared by the two or more databases.

5. The method of claim 4, wherein the common trait is a geographic definition.

6. The method of claim 1, further comprising validating the captured origination identifier.

7. The method of claim 1, wherein the retrieved household data comprises a customer name associated with the captured origination identifier.

8. The method of claim 1, wherein the retrieved household data comprises geographical information associated with the captured origination identifier.

9. The method of claim 1, further comprising providing an informational item to the at least one recipient, wherein the informational item is one or more of:

information related to one or more service locations associated with the retrieved household data;

an address certified by a United States Postal Service (USPS) coding accuracy support system (CASS) and associated with the retrieved household data;

latitude and longitude associated with the retrieved household data;

property information associated with the retrieved household data; and

product announcements and promotions.

10. The method of claim 1, wherein the origination identifier comprises an e-mail address.

11. The method of claim 1, wherein the origination identifier comprises an Internet address.

12. A system for retrieving household data based on a origination identifier of a communication, the system comprising:

one or more hardware processors;

a master table comprising a plurality of records, each record comprising an association between an origination identifier and a universal database linkage key, wherein each universal database linkage key comprises an index into one or more databases; and

one or more modules that, when executed by the one or more hardware processors,

capture an origination identifier,

index the captured origination identifier into the master table,

retrieve a first universal database linkage key associated with the captured origination identifier from the master table,

index the first universal database linkage key into the one or more databases,

retrieve household data associated with the captured origination identifier from the one or more databases, and

communicate the retrieved household data to at least one recipient.

13. The system of claim 12, wherein each universal database linkage key comprises a single index into two or more databases.

14. The system of claim 13, wherein one of the two or more databases is remote from one or more of the other two or more databases.

15. The system of claim 13, wherein the single index of each universal database linkage key is generated from a common trait shared by the two or more databases.

16. The system of claim 15, wherein the common trait is a geographic definition.

17. The system of claim 12, wherein the one or more modules further validate the captured origination identifier.

18. The system of claim 12, wherein the retrieved household data comprises a customer name associated with the captured origination identifier.

19. The system of claim 12, wherein the retrieved household data comprises geographical information associated with the captured origination identifier.

20. The system of claim 12, wherein the one or more modules further provide an informational item to the at least one recipient, wherein the informational item is one or more of:

information related to one or more service locations associated with the retrieved household data;

an address certified by a United States Postal Service (USPS) coding accuracy support system (CASS) and associated with the retrieved household data;

latitude and longitude associated with the retrieved household data;

property information associated with the retrieved household data; and

product announcements and promotions.

21. The system of claim 12, wherein the origination identifier comprises an e-mail address.

22. The system of claim 12, wherein the origination identifier comprises an Internet address.