Method of facilitating the marketing, redemption, and reimbursement of prepaid vehicle services in a vehicle service network

• US 8,452,648 B2
• Filed: 08/18/2005
• Issued: 05/28/2013
• Est. Priority Date: 08/18/2005
• Status: Active Grant

• Current Assignee: Romelo Daher
• Original Assignee: Romelo Daher
• Inventors: Daher, Romelo, Barnette, Tim
• Primary Examiner(s): OSMAN BILAL AHMED, AFAF
• Application Number:
  US11/207,146
• Publication Number:
  US 20070043614A1
• Time in Patent Office: 2,840 Days
• Field of Search: 364/551, 235/379, 235/381, 239/144, 705/14.11
• US Class Current: 705/14.1
• CPC Class Codes: B05B 9/00 Spraying apparatus for discharge of liquids or other fluent material, without essentially mixing with gas or vapour B05B11/00 takes precedence
• CPC Class Codes: G06F 7/08 Sorting, i.e. grouping record carriers in numerical or other ordered sequence according to the classification of at least some of the information they carry by merging two or more sets of carriers in ordered sequence G06F7/16
• CPC Class Codes: G06Q 20/18 involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
• CPC Class Codes: G06Q 20/28 Pre-payment schemes, e.g. "pay before"
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates
• CPC Class Codes: G06Q 30/0213 Consumer transaction fees
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G07D 11/00 Devices accepting coins; Devices accepting, dispensing, sorting or counting valuable papers
• CPC Class Codes: G07F 17/0057 for the hiring or rent of vehicles, e.g. cars, bicycles or wheelchairs car rental G07B15/00
• CPC Class Codes: G07F 19/00 Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines data processing equipment for bank accounting G06Q40/02

Abstract

A computer-assisted method of facilitating the marketing, redemption, and reimbursement of prepaid vehicle services in a vehicle service network. A network administrator screens vehicle service stations, and accepted participant service stations pay fees, which may be used to advertise the network to consumers. The network administrator enrolls consumers in the network as members, and receives prepaid vehicle service fees from the members to credit member accounts in exchange for vehicle services to be rendered by the participant service stations. The administrator issues voucher data to the members and associates the voucher data with member accounts. Members redeem the voucher data at participant service stations, wherein the voucher data is used to verify membership, authorize vehicle services at the participant service stations, and debit the member accounts. The participant service stations send receipt data to the administrator, which reimburses the participant service stations for the rendered vehicle services.

Claims

1. A computer-assisted method of facilitating the marketing, redemption, and reimbursement of prepaid vehicle services in a vehicle service network, comprising:

screening vehicle service stations for participation in the vehicle service network;

accepting at least some of the vehicle service stations as participant service stations in the vehicle service network;

storing data associated with the participant service stations in at least one database of a vehicle service network computer;

receiving participant fees from the participant service stations in exchange for participation in the vehicle service network;

advertising the vehicle service network to consumers;

enrolling at least some of the consumers as members of the vehicle service network;

storing membership data associated with the members in member accounts in the at least one database of the vehicle service network computer;

receiving prepaid vehicle service fees from the members in exchange for vehicle services to be rendered by the participant service stations and crediting the member accounts in the at least one database of the vehicle service network computer;

issuing voucher data to the members for redemption at the participant service stations for the vehicle services;

associating the voucher data with the membership data using the vehicle service network computer and storing the voucher data in the at least one database of the vehicle service network computer;

using the voucher data to verify membership of the members and authorize performance of at least some of the vehicle services when the members redeem their voucher data;

debiting the member accounts in the at least one database of the vehicle service network computer, based on the performance of the at least some of the vehicle services;

receiving receipt data from the participant service stations for the performance of the at least some of the vehicle services, wherein the receipt data includes authorization data from the members; and

reimbursing the participant service stations for the rendered vehicle services wherein the participant service stations are reimbursed by a vehicle service network administrator.

2. The computer-assisted method of claim 1, wherein said prepaid fees are discounted.

3. The computer-assisted method of claim 1, wherein the voucher data are provided in the form of a bar-coded voucher.

4. The computer-assisted method of claim 1, wherein the advertising is funded using at least a portion of the participant fees.

5. The computer-assisted method of claim 1, wherein the step of receiving prepaid vehicle service fees from the members is carried out using a third party enabler.

6. The computer-assisted method of claim 1, wherein the step of using the voucher data includes scanning bar-coded vouchers.

7. The computer-assisted method of claim 1, wherein the step of using the voucher data includes presenting members with a keypad input device to allow members to enter their PIN'"'"'s.

8. The computer-assisted method of claim 1, wherein the step of receiving receipt data includes receiving member signatures.

9. The computer-assisted method of claim 1, further comprising:

refunding at least one of membership fees or prepaid services fees to requesting members.

10. The computer-assisted method of claim 9, wherein the step of refunding may be handled using a third party enabler.

11. The computer-assisted method of claim 1, further comprising:

initiating an estimate for vehicle services in addition to the prepaid vehicle services.

12. The computer-assisted method of claim 11, further comprising:

saving the estimate to the at least one database; and

printing an associated diagnostic inspection sheet for use by a service station technician.

13. The computer-assisted method of claim 12, further comprising:

completing the estimate based on feedback from the service station technician, including;

entering recommended labor; and

entering recommended materials by selecting at least one of a material description, material vendor, or material code from a predetermined list of available materials; and

saving the completed estimate to the at least one database.

14. The computer-assisted method of claim 13, further comprising:

accessing and modifying the completed estimate, wherein a service station manager first enters a manager identification and password to allow override of the saved completed estimate;

saving modifications to the modified completed estimate; and

automatically communicating the modifications to at least one of a service station manager or network manager.

15. The computer-assisted method of claim 14, further comprising:

finalizing an invoice for the additional services wherein a service station representative is requested to confirm one or more of the following service information for each line item of the invoice;

vendor information for each material used during the rendered vehicle service, a purchase order number for each material used, or a date of purchase for each material.

16. The computer-assisted method of claim 15, further comprising:

determining whether all recommended service was performed;

scheduling a follow up communication with the member if all recommended service was not performed and storing the scheduled follow up communication in memory.

17. The computer-assisted method of claim 16, further comprising:

listing all scheduled follow up communications;

selecting a follow up communication to open an associated previously entered estimate;

contacting the member to accomplish at least one of the following items;

schedule a service appointment, reschedule another follow up communication, or cancel follow ups for that member.

18. The computer-assisted method of claim 17, further comprising:

entering information to indicate why the customer has cancelled or rescheduled.

19. The computer-assisted method of claim 11, further comprising:

performing a cash audit, including;

counting the amount of daily beginning cash in a service station cash drawer;

entering and saving the amount into the at least one database;

thereafter summing the amount of all cash sales transacted during the day with the daily beginning cash amount and presenting the summed amount to a service station manager;

comparing the amount of cash in the cash drawer with the presented summed amount.

20. A computer-assisted method of facilitating the marketing, redemption, and reimbursement of discounted prepaid vehicle services in a vehicle service network, comprising:

screening vehicle service stations for participation in the vehicle service network;

accepting at least some of the vehicle service stations as participant service stations in the vehicle service network;

storing data associated with the participant service stations in at least one database of a vehicle service network computer;

receiving participant fees from the participant service stations in exchange for participation in the vehicle service network;

advertising the vehicle service network to consumers;

enrolling at least some of the consumers as members of the vehicle service network;

storing membership data associated with the members in member accounts in the at least one database of the vehicle service network computer;

receiving, via a third party enabler, prepaid vehicle service fees from the members in exchange for vehicle services to be rendered by the participant service stations and crediting the member accounts in the at least one database of the vehicle service network computer;

issuing voucher data in the form of a voucher having machine readable code to the members for redemption at the participant service stations for the vehicle services;

associating the voucher data with the membership data using the vehicle service network computer and storing the voucher data in the at least one database of the vehicle service network computer;

using the voucher to verify membership of the members and authorize performance of at least some of the vehicle services when the members redeem their voucher;

debiting the member accounts in the at least one database of the vehicle service network computer, based on the performance of the at least some of the vehicle services;

receiving receipt data from the participant service stations for the performance of the at least some of the vehicle services, wherein the receipt data includes authorization data from the members; and

reimbursing the participant service stations for the rendered vehicle services wherein the participant service stations are reimbursed by a vehicle service network administrator.

21. A computer-assisted method of facilitating the marketing, redemption, and reimbursement of discounted prepaid vehicle services in a vehicle service network, comprising:

screening vehicle service stations for participation in the vehicle service network;

accepting at least some of the vehicle service stations as participant service stations in the vehicle service network;

storing data associated with the participant service stations in at least one database of a vehicle service network computer;

receiving participant fees from the participant service stations in exchange for participation in the vehicle service network;

advertising the vehicle service network to consumers;

enrolling at least some of the consumers as members of the vehicle service network;

storing membership data associated with the members in member accounts in the at least one database of the vehicle service network computer;

receiving, via a third party enabler, prepaid vehicle service fees from the members in exchange for vehicle services to be rendered by the participant service stations and crediting the member accounts in the at least one database of the vehicle service network computer;

issuing voucher data in the form of a voucher having machine readable code to the members for redemption at the participant service stations for the vehicle services;

associating the voucher data with the membership data using the vehicle service network computer and storing the voucher data in the at least one database of the vehicle service network computer;

using the voucher to verify membership of the members and authorize performance of at least some of the vehicle services when the members redeem their voucher;

debiting the member accounts in the at least one database of the vehicle service network computer, based on the performance of the at least some of the vehicle services;

receiving receipt data from the participant service stations for the performance of the at least some of the vehicle services, wherein the receipt data includes authorization data from the members;

reimbursing the participant service stations for the rendered vehicle services wherein the participant service stations are reimbursed by a vehicle service network administrator;

initiating an estimate for vehicle services in addition to the prepaid vehicle services;

saving the estimate to the at least one database of the vehicle service network computer;

printing an associated diagnostic inspection sheet for use by a service station technician;

completing the estimate based on feedback from the service station technician, including;

entering recommended labor; and

entering recommended materials by selecting at least one of a material description, material vendor, or material code from a predetermined list of available materials; and

saving the completed estimate to the at least one database of the vehicle service network computer;

accessing and modifying the completed estimate, wherein a service station manager first enters a manager identification and password to allow override of the saved estimate;

saving modifications to the modified completed estimate in the at least one database of the vehicle service network computer;

automatically communicating the modifications to at least one of a service station manager or network manager; and

finalizing an invoice for the additional services wherein a service station representative is requested to confirm one or more of the following service information for each line item of the invoice;

vendor information for each material used during the rendered vehicle service, a purchase order number for each material used, or a date of purchase for each material.