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System for closed loop decisionmaking in an automated care system

  • US 8,452,668 B1
  • Filed: 08/12/2009
  • Issued: 05/28/2013
  • Est. Priority Date: 03/02/2006
  • Status: Active Grant
First Claim
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1. A system comprising:

  • a) a processor; and

    b) a computer memory in communication with the processor, the memory containing one or more models utilized to process a customer interaction by software that is executed by the processor, said customer interaction comprising;

    i) one or more statements made by a customer;

    ii) one or more prompts played for said customer;

    c) a computer-readable storage medium storing a set of computer executable instructions and coupled to the processor, wherein the processor is configured to execute instructions to;

    i) coordinate processing of said customer interaction;

    ii) maintain a set of context information related to said customer interaction;

    iii) create a data record comprising the set of context information related to said customer interaction;

    iv) store the set of context information from said data record in said computer memory;

    v) utilize the set of context information stored in said computer memory to automatically create one or more model updates without human intervention; and

    vi) automatically update one or more of said models using one or more of said model updates.

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