Method and system for managing operations on resources of a distributed network, in particular of a communication network, and corresponding computer-program product
First Claim
1. A distributed operation system, for assisting an operator with an intervention on external user or network equipment, comprising:
- a plurality of terminal devices, each terminal device comprising a personal proxy agent, the personal proxy agent comprising a workflow-based or rule-based process engine that processes workflows or rules for the intervention on the external user or network equipment, and a user interface representing at least part of said workflows or rules to the operator;
operational agents configured to coordinate operations of said personal proxy agents;
at least a remote manager resource configured to manage transmission of said workflows or rules to said terminal devices; and
at least one resource proxy agent associated with the external user or network equipment, the at least one resource proxy agent comprising a workflow-based or rule-based process engine and managing the external user or network equipment during the intervention.
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Accused Products
Abstract
A system for generating instruction signals arranged in workflows or rules for performing interventions on equipment, such as equipment of a communication network, wherein the equipment may be associated with resource proxy agents, each responsible for managing a single equipment. The system includes a distributed architecture of intervention management proxy agents provided with respective workflow-based or rule-based engines to generate the instruction signals, each agent being associated with a terminal device. The intervention management proxy agents may be interactively coupled with the resource proxy agents or with a manager resource associated with the equipment, whereby the instruction signals are a function of the status of the equipment on which the interventions are performed.
15 Citations
35 Claims
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1. A distributed operation system, for assisting an operator with an intervention on external user or network equipment, comprising:
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a plurality of terminal devices, each terminal device comprising a personal proxy agent, the personal proxy agent comprising a workflow-based or rule-based process engine that processes workflows or rules for the intervention on the external user or network equipment, and a user interface representing at least part of said workflows or rules to the operator; operational agents configured to coordinate operations of said personal proxy agents; at least a remote manager resource configured to manage transmission of said workflows or rules to said terminal devices; and at least one resource proxy agent associated with the external user or network equipment, the at least one resource proxy agent comprising a workflow-based or rule-based process engine and managing the external user or network equipment during the intervention. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A method of managing interventions on user or network equipment using a network management platform separate from the user or network equipment, comprising:
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providing a distributed architecture of first proxy agents within the network management platform, the first proxy agents managing interventions on the separate user or network equipment, being associated with terminal devices, and comprising workflow or ruled-based engines, arranging said distributed architecture in hierarchical layers including a layer of operational agents coordinating operation of said first proxy agents; and generating instruction signals within the network management platform, the instruction signals directed to performing an intervention on at least a separate user or network equipment via one of said first proxy agents in an interactive manner with at least one managing resource associated with said separate user or network equipment, wherein said instruction signals are a function of the status of said separate user or network equipment, said managing resource comprising a second proxy agent, the second proxy agent comprising a workflow-based or rule-based process engine and managing the separate user or network equipment during the intervention. - View Dependent Claims (21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34)
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35. A non-transitory computer-readable medium containing instructions that, when executed by a computer, perform a method of managing interventions on separate user or network equipment, comprising:
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providing a distributed architecture of first proxy agents within a network management platform, the first proxy agents managing interventions on the separate user or network equipment, being associated with terminal devices, and comprising workflow or ruled-based engines, arranging said distributed architecture in hierarchical layers including a layer of operational agents coordinating operation of said first proxy agents; and generating instruction signals within the network management platform, the instruction signals directed to performing an intervention on at least a separate user or network equipment via one of said first proxy agents in an interactive manner with at least one managing resource associated with said separate user or network equipment, wherein said instruction signals are a function of the status of said separate user or network equipment, said managing resource comprising a second proxy agent, the second proxy agent comprising a workflow-based or rule-based process engine and managing the separate user or network equipment during the intervention.
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Specification