×

Methods and systems for telephony call-back processing

  • US 8,457,293 B1
  • Filed: 01/13/2012
  • Issued: 06/04/2013
  • Est. Priority Date: 12/06/2004
  • Status: Expired due to Fees
First Claim
Patent Images

1. A method of processing a call, the method comprising:

  • during a first inbound call from a calling party to a first called party, receiving at a call processing system a call re-origination request from the first called party, wherein the call re-origination request indicates a destination phone address different than a first phone address associated with the first inbound call;

    at least partly in response to receiving the call re-origination request from the first called party, enabling a first outbound call to be placed to the destination phone address;

    enabling the calling party and the first called party to communicate via the first outbound call;

    storing the first phone address and the destination phone address in memory;

    receiving at the call processing system a second inbound call from the calling party for a second called party,wherein the second inbound call is associated with the first phone address or the destination phone address;

    providing the second called party with a call re-origination instruction wherein the call re-origination instruction identifies at least;

    the first phone address if the second inbound call is associated with the destination phone address, orthe destination phone address if the second inbound call is associated with the first phone address;

    after receiving from the second called party a response to the call re-origination instruction, the response indicating that the calling party is to be called at the destination phone address or the first phone address, placing a second outbound call to the calling party in accordance with the call re-origination instruction response; and

    enabling the calling party and the second called party to communicate via the second outbound call.

View all claims
  • 4 Assignments
Timeline View
Assignment View
    ×
    ×