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Service scheduling

  • US 8,458,002 B2
  • Filed: 08/05/2008
  • Issued: 06/04/2013
  • Est. Priority Date: 08/05/2008
  • Status: Active Grant
First Claim
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1. A method for scheduling one or more services, comprising the steps of:

  • obtaining dynamically changing customer information for two or more customers, wherein the dynamically changing customer information comprises dynamic customer arrival and customer priority, and wherein obtaining customer information is carried out by a token generator module executing on a hardware processor;

    obtaining one or more dynamically changing service characteristics for each of the one or more services, wherein the one or more dynamically changing service characteristics comprise dynamic availability of resources and priority of each service, and wherein obtaining one or more service characteristics for each of the one or more services is carried out by a token generator module executing on a hardware processor; and

    using the customer information and the one or more service characteristics to schedule the one or more services to optimize one or more metrics, wherein using the customer information and the one or more service characteristics to schedule the one or more services to optimize one or more metrics comprises generating a ranked list specifying an order in which the one or more services with respect to the two or more customers should be processed, wherein the ranked list is based on simultaneous comparison of a per customer dynamic value for each of the two or more customers calculated as equal to

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