Work order estimator

• US 8,458,007 B2
• Filed: 12/17/2010
• Issued: 06/04/2013
• Est. Priority Date: 12/17/2010
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Inventors: Shafiee, Mohammad Reza, Liu, Wei, Sureka, Ashutosh K., Charania, Rahim, Garg, Sumeet
• Primary Examiner(s): Jeanty, Romain
• Application Number:
  US12/971,046
• Publication Number:
  US 20120158452A1
• Time in Patent Office: 900 Days
• Field of Search: 705/7.13, 705/7.26
• US Class Current: 705/7.26
• CPC Class Codes: G06Q 10/06316 Sequencing of tasks or work

Abstract

A method may include receiving an order associated with processing a media file and generating a workflow associated with fulfilling the order. The method may also include identifying a number of tasks associated with the workflow and generating an estimate associated with executing the tasks. The generating an estimate may include identifying a resource type associated with the media file and the order, and identifying at least one of capacity and time requirements associated with executing the tasks.

Claims

1. A computer-implemented method, comprising:

receiving, by at least one processing system comprising a processor, an order associated with processing a media file;

generating, by the at least one processing system, a workflow associated with fulfilling the order;

identifying, by the at least one processing system, a plurality of tasks associated with the workflow; and

generating, by the at least one processing system, an estimate associated with executing the plurality of tasks, wherein the generating an estimate comprises;

identifying a resource type associated with the media file and the order, and

identifying capacity requirements associated with executing the plurality of tasks,

wherein the order is associated with at least two of;

transcoding the media file from a first format into at least one other format,

inserting an advertisement or a logo into the media file,

concatenating a second media file to the media file,

inserting black space into at least a portion of the media file, or

performing audio transcoding on the media file.

2. The computer-implemented method of claim 1, further comprising:

calculating at least one of an overall time estimate or overall cost estimate associated with fulfilling the order based on the capacity requirements and time requirements associated with executing each of the plurality of tasks.

3. The computer-implemented method of claim 1, wherein the identifying capacity requirements comprises:

calculating a number of resource capacity units (RCUs) associated with executing each of the plurality of tasks.

4. The computer-implemented method of claim 3, further comprising:

accessing a table storing information identifying a plurality of network elements,

identifying at least one of the network elements capable of executing a first one of the plurality of tasks, and

determining a number of RCUs associated with the at least one network element that are available for executing the first task.

5. The computer-implemented method of claim 4, further comprising:

calculating a duration of time associated with executing the first task using the at least one network element.

6. The computer-implemented method of claim 4, wherein the identifying capacity requirements comprises:

identifying at least one human element associated with fulfilling the order, and

identifying a number of RCUs associated with the at least one human element that are available for fulfilling at least one of the plurality of tasks.

7. The computer-implemented method of claim 1, wherein the generating an estimate comprises:

calculating a cost estimate based on the capacity requirements.

8. The computer-implemented method of claim 1, further comprising:

determining an estimated start and end time associated with executing each of the plurality of tasks; and

determining an overall time estimate associated with fulfilling the order based on the estimated start and end time associated with executing each of the plurality of tasks.

9. The computer-implemented method of claim 1, further comprising:

generating a risk factor associated with fulfilling the order.

10. The computer-implemented method of claim 9, further comprising:

automatically approving the order if the risk factor is below a threshold; and

indicating that the order requires human approval or is rejected if the risk factor is above the threshold.

11. The computer-implemented method of claim 1, further comprising:

fulfilling the order;

storing metrics associated with execution times for each of the plurality of tasks; and

accessing the stored metrics to generate estimates associated with fulfilling other orders.

12. A system, comprising:

a memory configured to store capacity information associated with a plurality of resources used to fulfill orders; and

at least one logic device configured to;

receive an order associated with processing a media file,

identify a workflow associated with fulfilling the order,

identify a plurality of tasks associated with the workflow,

identify a resource type associated with the order, and

identify at least one of capacity or time requirements associated with executing the plurality of tasks,

wherein the order is associated with at least two of;

transcoding the media file from a first format into at least one other format,

inserting an advertisement or a logo into the media file,

concatenating a second media file to the media file,

inserting black space into at least a portion of the media file, or

performing audio transcoding on the media file.

13. The system of claim 12, wherein the at least one logic device is further configured to:

calculate at least one of an overall time estimate or overall cost estimate associated with fulfilling the order based on the capacity and time requirements associated with executing each of the plurality of tasks.

14. The system of claim 12, wherein the at least one logic device is further configured to:

access the memory to identify at least one of the network elements capable of executing a first one of the plurality of tasks, and

determine a number of resource capacity units (RCUs) associated with the at least one network element that are available for executing the first task.

15. The system of claim 14, wherein the at least one logic device is further configured to:

generate a time duration estimate and a cost estimate associated with fulfilling the order based on the number of available RCUs associated with the at least one network element.

16. The system of claim 12, wherein the at least one logic device is further configured to:

generate a risk factor associated with the fulfilling the order.

17. A method, comprising:

receiving an order associated with processing a media file, the order including a requested completion time;

identifying a plurality of tasks associated with fulfilling the order;

identifying at least one network element capable of executing the plurality of tasks;

identifying at least one of capacity or time requirements associated with executing the plurality of tasks; and

determining whether the order can be fulfilled by the requested completion time based on the identified at least one of capacity or time requirements,

wherein the order is associated with at least two of;

transcoding the media file from a first format into at least one other format,

inserting an advertisement or a logo into the media file,

concatenating a second media file to the media file,

inserting black space into at least a portion of the media file, or

performing audio transcoding on the media file.

18. The method of claim 17, further comprising at least one of:

approving the order when each of the plurality of tasks can be executed by the requested completion time, or

indicating that the order should be rescheduled or rejected when each of the plurality of tasks cannot be executed by the requested completion time.