Automated incident response method and system

• US 8,462,914 B2
• Filed: 12/26/2007
• Issued: 06/11/2013
• Est. Priority Date: 12/22/2006
• Status: Active Grant

• Current Assignee: VitalClick, LLC
• Original Assignee: VitalClick, LLC
• Inventors: Hall, Hugh, Ragno, John
• Primary Examiner(s): Anwah, Olisa
• Application Number:
  US11/964,555
• Publication Number:
  US 20090296898A1
• Time in Patent Office: 1,994 Days
• Field of Search: 379/37, 379/45, 379/265.01, 379/265.09, 379/266.07, 379/266.08, 707/623
• US Class Current: 379/45
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems
• CPC Class Codes: H04M 3/5116 for emergency applications

Abstract

A method and system for automated incident response that includes receiving a call from a caller about an incident, such as an emergency, obtaining information from the caller about the incident, selecting one or more appropriate screens in sequence via a presentation device based on the information provided from the caller, wherein the sequence of appropriate presentations corresponds to an appropriate response to the emergency, and providing response instructions to the caller or other parties based on information presented, wherein the one or more presentations are stored in an accessible data repository.

Claims

1. A method for providing automated incident response information, comprising:

receiving a call from a caller about an incident;

obtaining information from the caller about the incident;

selecting one or more presentations from a display of presentations in sequence based on the information provided from the caller, wherein the sequence of displayed presentations corresponds to an appropriate response protocol to the incident; and

providing incident response instructions based on information provided in the presentations;

wherein the one or more presentations are stored in an accessible data repository; and

wherein the appropriate response protocol is provided by a response protocol source and is instantly updated when the response protocol source is updated.

2. The method of claim 1, wherein the call from the caller is received by a user.

3. The method of claim 2, wherein if the user selects a presentation that is not an appropriate presentation, then the user selects another presentation.

4. The method of claim 1, wherein selecting one or more appropriate presentations comprises:

selecting one or more selections in sequence on the one or more appropriate presentations that correspond to the incident;

wherein

the sequence of selections corresponds to the appropriate response to the incident.

5. The method of claim 1, further comprising:

dispatching emergency help to the caller.

6. The method of claim 5, wherein the incident help is at least one of a dispatched ambulance, a dispatched fire emergency crew, and dispatched police.

7. The method of claim 1, wherein the sequence of appropriate presentations is a sequence that leads to a best resolution of the incident situation.

8. The method of claim 1, wherein the incident response instructions include first and second instructions, wherein the second instructions are provided depending on the received response to the first instructions.

9. The method of claim 2, wherein the one or more appropriate presentations include instructions to the user and questions to the caller.

10. The method of claim 1, wherein the one or more appropriate presentations include questions to the caller.

11. An automated emergency response system, comprising:

a controller;

a data repository accessible by the controller, the data repository storing a plurality of presentations or information that correspond to a plurality of incidents, the plurality of presentations and the information being provided from a response protocol source and being instantly updated when the response protocol source is updated;

a presentation device coupled to the controller, the presentation device presenting data obtained from the data repository in a display of the presentations;

wherein, the plurality of displayed presentations are accessible via the controller and can be presented on the basis of one or more of the incident situations.

12. A system for automated emergency response, the system comprising:

means for receiving a call from a caller about an emergency;

means for obtaining information from the caller about the emergency;

means for selecting one or more appropriate screens from a display of presentations in sequence on a computer display based on the information provided from the caller, wherein the sequence of displayed appropriate screens corresponds to an appropriate response protocol to the emergency; and

means for providing emergency response instructions to the caller based on information displayed on the one or more appropriate screens;

wherein the one or more appropriate screens are stored in an accessible data repository; and

wherein the appropriate response protocol is provided by a response protocol source and is instantly updated when the response protocol source is updated.

13. A system for automated emergency response, the system comprising:

a processor;

a user interface functioning via the processor; and

a repository accessible by the processor;

wherein, a call is received from a caller about an emergency;

wherein, information about the emergency is obtained from the caller, the information being provided from a response protocol source and being instantly updated when the response protocol source is updated;

wherein, one or more appropriate screens are selected from a display of presentations in sequence on a computer display based on the information provided from the caller, wherein the sequence of displayed appropriate screens corresponds to an appropriate response to the emergency;

wherein emergency response instructions are provided to the caller based on information displayed on the one or more appropriate screens; and

wherein the one or more appropriate screens are stored in an accessible data repository.

14. The system of claim 13, wherein the processor is housed on a terminal.

15. The system of claim 14, wherein the terminal is selected from a group consisting of a personal computer, a minicomputer, a main frame computer, a microcomputer, a hand held device, and a telephonic device.

16. The system of claim 13, wherein the processor is housed on a server.

17. The system of claim 16, wherein the server is selected from a group consisting of a personal computer, a minicomputer, a microcomputer, and a main frame computer.

18. The system of claim 16, wherein the server is coupled to a network.

19. The system of claim 18, wherein the network is the Internet.

20. The system of claim 18, wherein the server is coupled to the network via a coupling.

21. The system of claim 20, wherein the coupling is selected from a group consisting of a wired connection, a wireless connection, and a fiberoptic connection.

22. The system of claim 13, wherein the repository is housed on a server.

23. The system of claim 22, wherein the server is coupled to a network.

24. A non-transitory computer program product comprising a computer usable medium having control logic stored therein for causing a computer to perform an automated emergency response, the control logic comprising:

first computer readable program code means for receiving a call from a caller about an emergency;

second computer readable program code means for obtaining information from the caller about the emergency;

third computer readable program code means for selecting one or more appropriate screens from a display of presentations in sequence on a computer display based on the information provided from the caller, wherein the sequence of displayed appropriate screens corresponds to an appropriate response protocol to the emergency; and

fourth computer readable program code means for providing emergency response instructions to the caller based on information displayed on the one or more appropriate screens;

wherein the one or more appropriate screens are stored in an accessible data repository; and

wherein the appropriate response protocol is provided by a response protocol source and is instantly updated when the response protocol source is updated.