Methods and systems for managing a call session
First Claim
Patent Images
1. A method of managing call information at a public safety answering point, comprising:
- receiving an analog voice call from a caller;
converting the analog voice call to a digital voice call;
collecting information from the caller;
determining whether to transfer the digital voice call to a subsequent public safety answering point when a condition is satisfied, wherein the determining comprises determining if the subsequent public safety answering point is compatible with a recognized transmission schema by querying the subsequent public safety answering point requesting an acknowledgement from the subsequent public safety answering point of the recognized transmission schema; and
when the subsequent public safety answering point acknowledges the recognized transmission schema, transferring the digital voice call, and the information that is collected to the subsequent public safety answering point if the condition is satisfied.
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Abstract
Methods and systems are provided for managing call sessions on public and private networks. The methods and systems operate to receive and send voice over internet protocol (VoIP) communications using a network, such as an IP network. The methods and systems also operate to receive and send emergency information over IP and other data networks. Based on certain criteria, the methods and systems determine whether to transfer a VoIP communication and/or emergency information to another entity associated with the IP network.
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Citations
19 Claims
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1. A method of managing call information at a public safety answering point, comprising:
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receiving an analog voice call from a caller; converting the analog voice call to a digital voice call; collecting information from the caller; determining whether to transfer the digital voice call to a subsequent public safety answering point when a condition is satisfied, wherein the determining comprises determining if the subsequent public safety answering point is compatible with a recognized transmission schema by querying the subsequent public safety answering point requesting an acknowledgement from the subsequent public safety answering point of the recognized transmission schema; and when the subsequent public safety answering point acknowledges the recognized transmission schema, transferring the digital voice call, and the information that is collected to the subsequent public safety answering point if the condition is satisfied. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method of managing call information comprising:
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receiving a voice over internet protocol communication at a first public safety answering point in communication with an internet protocol network; receiving emergency information at the first public safety answering point via the internet protocol network, wherein the receiving the emergency information comprises collecting information from a caller; and determining whether to transfer the voice over internet protocol communication and the emergency information to a subsequent public safety answering point associated with the internet protocol network, wherein the determining whether to transfer the voice over internet protocol communication and the emergency information to the subsequent public safety answering point comprises determining if the subsequent public safety answering point is compatible with voice over internet protocol equipment; and determining if the subsequent public safety answering point is compatible with a recognized transmission schema by querying the subsequent public safety answering point and requesting an acknowledgement from the subsequent public safety answering point of the recognized transmission schema. - View Dependent Claims (11, 12, 13, 14, 15, 16)
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17. A system of managing call information at a public safety answering point, comprising:
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a controller; and a computer-readable medium in communication with the controller, wherein the computer-readable medium has stored thereon a plurality of instructions, the plurality of instructions including instructions which, when executed by the controller, cause the controller to perform a method, comprising; receiving an analog voice call from a caller; converting the analog voice call to a digital voice call; collecting information from the caller; determining whether to transfer the digital voice call to a subsequent public safety answering point when a condition is satisfied, wherein the determining determines if the subsequent public safety answering point is compatible with a recognized transmission schema by querying the subsequent public safety answering point with an acknowledgement message, requesting an acknowledgement from the subsequent public safety answering point of the recognized transmission schema; and transferring the digital voice call, and the information that is collected to the subsequent public safety answering point when the condition is satisfied, and when the subsequent public safety answering point acknowledges the recognized transmission schema. - View Dependent Claims (18, 19)
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Specification