Systems and methods for structured voice interaction facilitated by data channel
First Claim
Patent Images
1. A method comprising:
- establishing at least one connection with a structured voice interaction system;
receiving audibly outputable navigation information for the structured voice interaction system including one or more options associated with at least one level of the structured voice interaction system; and
receiving visually outputable navigation information for the structured voice interaction system for concurrent output with the audibly outputable navigation information for the structured voice interaction system, the visually outputable navigation information including one or more options associated with at least one different level of the structured voice interaction system.
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Abstract
A voice channel connection and a data channel connection are established with a structured voice interaction system. Navigation information for and provided by the structured voice interaction system is received over the data channel connection. The data channel navigation information is coordinated with navigation information provided by the structured voice interaction system over the voice channel connection.
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Citations
26 Claims
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1. A method comprising:
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establishing at least one connection with a structured voice interaction system; receiving audibly outputable navigation information for the structured voice interaction system including one or more options associated with at least one level of the structured voice interaction system; and receiving visually outputable navigation information for the structured voice interaction system for concurrent output with the audibly outputable navigation information for the structured voice interaction system, the visually outputable navigation information including one or more options associated with at least one different level of the structured voice interaction system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A system comprising:
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circuitry configured to establish at least one connection with a calling device; and circuitry configured to communicate to the calling device navigation information for a structured voice interaction system including at least (i) one or more voice prompts for at least one level of the structured voice interaction system and (ii) one or more visual options for at least one different level of the structured voice interaction system for concurrent output with at least some of the one or more voice prompts. - View Dependent Claims (16, 17, 18)
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19. A system comprising:
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circuitry configured to enable a telephone and a structured voice interaction system to exchange navigation information and one or more commands via at least one connection; and circuitry configured to provide to the telephone at least (i) one or more voice prompts for at least one level of the structured voice interaction system (ii) one or more visual options for at least one different level of the structured voice interaction system for concurrent output with at least some of the one or more voice prompts. - View Dependent Claims (20, 21, 22, 23, 24, 25)
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26. A system comprising:
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circuitry configured to establish at least one connection with a structured voice interaction system; and circuitry configured to receive (i) audibly outputable navigation information for the structured voice interaction system including one or more options associated with at least one level of the structured voice interaction system and (ii) visually outputable navigation information for the structured voice interaction system for concurrent output with the audibly outputable navigation information for the structured voice interaction system, the visually outputable navigation information including one or more options associated with at least one different level of the structured voice interaction system.
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Specification