Display of profile information based on implicit actions

• US 8,468,168 B2
• Filed: 07/25/2008
• Issued: 06/18/2013
• Est. Priority Date: 07/25/2007
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Xobni Corp. (Apollo Global Management, Inc.)
• Inventors: Brezina, Matthew, Smith, Adam
• Primary Examiner(s): To, Baoquoc N
• Application Number:
  US12/180,489
• Publication Number:
  US 20090030940A1
• Time in Patent Office: 1,789 Days
• Field of Search: 707/783, 707/784
• US Class Current: 707/783
• CPC Class Codes: G06F 16/24575 using context
• CPC Class Codes: G06F 16/248 Presentation of query results
• CPC Class Codes: G06F 16/38 Retrieval characterised by using metadata, e.g. metadata not derived from the content or metadata generated manually
• CPC Class Codes: G06F 16/9577 Optimising the visualization of content, e.g. distillation of HTML documents
• CPC Class Codes: G06F 3/048 Interaction techniques based on graphical user interfaces [GUI]
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 3/0484 for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06F 40/14 Tree-structured documents parsing G06F40/205; validation G06F40/226
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 51/08 Annexed information, e.g. attachments
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/43 Billing software details
• CPC Class Codes: H04M 15/44 Augmented, consolidated or itemized billing statement or bill presentation
• CPC Class Codes: H04M 15/58 : based on statistics of usage or network monitoring
• CPC Class Codes: H04M 15/745 : Customizing according to wishes of subscriber, e.g. friends or family
• CPC Class Codes: H04M 2215/0104 : Augmented, consolidated or itemised billing statement, e.g. additional billing information, bill presentation, layout, format, e-mail, fax, printout, itemised bill per service or per account, cumulative billing, consolidated billing
• CPC Class Codes: H04M 2215/0108 : Customization according to wishes of subscriber, e.g. customer preferences, friends and family, selecting services or billing options, Personal Communication Systems [PCS]
• CPC Class Codes: H04M 2215/0188 : Network monitoring; statistics on usage on called/calling number
• CPC Class Codes: H04W 24/08 : Testing, supervising or monitoring using real traffic

Abstract

Among other disclosures, a method may include collecting historical communication data and personal data relating to a portion of a plurality of communications, a sender of one or more of the communications or one or more recipients of the communications. The method may include generating a profile based on the collected historical communication data and personal data and presenting the profile, in response to user behavior.

Claims

1. A computer-implemented method, comprising:

Collecting data form a plurality of communications between a user and a person, wherein the collecting comprises extracting personal data for the person from two or more of the communications, the collecting further comprises obtaining web information derived from a link in one of the communications, the personal data includes contact information for the person extracted from a body of at least one of the communications, and the collecting further comprises performing a search using a search engine with data extracted from a first communication of the plurality of communication as a search criteria;

Generating a profile containing information about the person using the collected data, wherein the profile includes a search result from the search;

Monitoring user behavior based on interaction of the user with a computing device;

Determining when the user has made an implicit request to view the profile; and

Presenting, on a user display, the profile in response to the implicit request.

2. The computer-implemented meth of claim 1, wherein the monitoring includes tracking cursor movements, cursor locations, keyword strokes, cursor clicks, active windows, selection tool interactions, pointing tool movements, touch screen interactions or finger movements.

3. The computer-implemented method of claim 1, wherein the implicit request is made by opening a communication sent by the person, opening a communication addressed to the person, opening a communication on which the person have been copied, writing a communication to the person, selecting a communication sent by the person, selecting a communication addressed to the person, selecting a communication on which the person has been copied, copying the person on a communication, initiate a communication with the person, hovering a curser over a communication to or from the person, selecting a conversation tread in which person was involved, selecting a file that was sent or received as an attachment to a communication to or from the person, listening to a recorded audio communication with the person, performing a search for the person, selecting the person'"'"'s name, selecting the person screen name, selecting the person'"'"'s e-mail address, selecting the person'"'"'s profile name, viewing or opening a webpage which contains the person'"'"'s name, viewing or opening a webpage owned or written by the person, viewing or opening a webpage about the person, viewing or opening a webpage which contains the person'"'"'s name, viewing or opening a webpage owned or written by the person, viewing or opening a webpage about the person, viewing or opening a social network profile for the person, viewing or opening a blog or on-line journal about or written by the person, selecting web content created.

4. The computer-implemented meth of claim 1, wherein the collecting further comprises querying multiple disparate information sources to derive the collected data.

5. The computer-implemented method of claim 4, wherein the information sources are selected from the group consisting of e-mail clients, web mail, web search engines, social networks, instant messaging clients, personal web pages, telephone directories, text message clients, personal web pages, telephone directories, text message clients, picture sharing website, video sharing websites, blogs, profile pages, telephone communications, and customer relationship managements systems.

6. The computer-implemented method of claim 1, wherein the presenting further comprises displaying the profile in an additional panel within an e-mail client, web browser, or instant message window.

7. The computer-implemented method of claim 1, wherein the presenting further comprises displaying the profile in an additional panel within an e-mail client, web browser, or instant message window.

8. The computer-implemented method of claim 1, further comprising:

Identifying one or more identifies for the person within a currently open media item; and

Inserting a link in proximity to one or more of the identifies for accessing the profile.

9. The computer-implemented method of claim 8, wherein the one or more identifiers are selected from the group consisting of a name, nick names, e-mail addresses, telephone numbers, screen names, social network profile names, personal website URLs, social network profile URLs, facsimile numbers, physical addresses, or employer names.

10. The computer-implemented method claim 1, wherein the information contained in the profile is selected form the group consisting of contact information, communication summaries, conversation threads, attachments to communications, communication statistics, related contacts, and weather information.

11. The computer-implemented method of claim 1, wherein the determining includes evaluating user interaction with a communication associated with a communication system, and the presenting the profile is in response to the user interaction with the communication.

13. The computer-complemented method of claim 5, wherein the implicit request is made by opening a communication, viewing a communication, reading a communication, selecting a communication, selecting a summary of a communication, writing a communication, initiating a communication, or receiving a communication.

12. A computer-implemented method, comprising:

Collecting data relating to a plurality of communication between a user and user person, wherein the collecting comprises extracting the data from the communications, the collecting further comprises obtaining web information derived from a link in one of the communications, and the collecting further comprises performing a search using a search engine with data extracted from a communication of the plurality of communications as a search criteria;

Generating a communication profile containing information about the person using the collected data, wherein the communication profile includes a search result from the search;

Enabling a determination of whether the user has made an implicit request to view information about the person, the determination based on user interaction with a computing device; and

Enabling presentation, on a user display, of the communication profile in response to the implicit request.

14. The computer-implemented meth of claim 12, wherein the information contained in the communication profile includes information obtained from at least one of a subject of the communication, a date of the communication, a time of the communication, a summary of the communication, a conversation thread that contains the communication, a summary of a conversation thread that contains the communication, information derived from an attachment to the communication, a list of people involved in the communication, a list of people involved in a conversation thread that contains the communication, and attachments to other communications in a conversation thread that contains the communication.

15. The computer-implemented method of claim 12, further comprising:

Evaluating user interaction with a communication associated with a communication system; and

Presenting the communication profile in response to the user interaction with the communication.

16. A computer-implemented method, comprising

collecting data relating to one or more communication between a user and a person, wherein the collecting comprises extracting personal data for the person form the communications, the persona data includes contact information for the person extracted from body of at least one of the communications, the communications are transmitted over plural communications mediums, and the collecting further comprises performing a search using a search engine with data extracted from a first communication of the plurality of communications as search criteria;

Generating a communication profile containing information about the person using the collected data, wherein the communication profile includes a search result from the search;

Enabling a determination, based user interaction, of whether the user has made an implicit request to view the communication profile; and

Enabling a presentation, on a display, of the communication profile in response to the implicit request.

17. The method of claim 16, further comprising:

Evaluating user interaction with a communication presented by a communications medium; and

Presenting the communication profile in response to the user interaction with the communication.

18. A non-transitory computer-readable storage medium storing computer-readable instructions, which when executed, causes a computer system to:

Collect data form a plurality of communications between a user and a person, wherein the collecting comprises extracting personal data for the person from two or more of the communications, the personal data includes include information for the person extracted form a body of at least one of the communications, and the collecting further comprises performing a first search using search engine with data extracted from a first communication of the plurality of communications as a search criteria;

Generate, by the computer system, a profile containing information about the person using the collected data, wherein the profile includes a first search result from the first search;

Monitor user behavior based on interaction of the user with a computing device;

Determine when the user has made an implicit request to view the profile; and

Present, on a user display, the profile in response to the implicit request.

19. The computer-readable storage medium of claim 18, wherein:

the collecting further comprises performing a second search using data from the first search result and data extracted from a second communication of the plurality of communications as a search criteria; and

the profile includes a second search result from the second search.

20. The computer-readable storage medium of claim 18, wherein the search criteria for the first search is an e-mail address of a sender of the first communication.

21. The computer-readable storage medium of claim 18, wherein the search criteria for the first search is an e-mail extension of the e-mail address of a sender of the first communication.

22. The computer-readable storage medium of claim 21, wherein the e-mail extension for a company, the first search result is a website of the company, the instructions further cause the computer system to search for website for additional information about the sender, and the profile further includes the additional information.

23. The computer-readable storage medium of claim 18, wherein the search criteria for the first search is phone number extracted for the first communication.

24. A system, comprising:

A display;

A computing device; and

Memory storing instructions configured to instruct the computing device to;

Collect data from a plurality of communications between a user and a person, wherein the collecting comprises extracting data for the person from the communications, the data includes contact information for the person extracted from a body of at least one of the communications, and the collecting further comprises performing a search using a search engine with data extracted from a first communication of the plurality of communications as a search criteria;

Generating a profile containing information about the person using the collected data, wherein the profile includes a search result from the search;

monitor the user behavior of the user;

determine when the user has made an implicit request to view the profile; and

present, on the display, the profile in response to the implicit request.