Methods and systems for call processing
First Claim
1. A method of processing calls, the method comprising:
- receiving at a call processing system, the call processing system including at least one processing device, a first call from a caller intended for a first user, wherein signaling information associated with the first call includes identification information associated with the caller;
accessing, by the call processing system, call history information associated with the caller;
based at least on the call history information, determining, by at least one processing system, if a first offer message is to be played to the caller;
if a determination is made that the first offer message is to be played,playing by the call processing system at least a portion of the first offer message to the caller,storing in association with an identifier associated with the first user an indication that the first user is to receive an earned credit;
based at least in part on the credit earned by the first user, determining, by at least one processing system, if the first user is to receive an award benefit.
4 Assignments
0 Petitions
Accused Products
Abstract
Systems and methods are described for processing calls. A call is received at a softswitch or other call processing system from a caller intended for a first subscriber. The first call is associated with signaling information, the signaling information including a phone number associated with the caller. A determination is made as to whether the first subscriber has previously received a call associated with the caller phone number at the softswitch. If the first subscriber has not previously received a call associated with the caller phone number at the softswitch, a first message is played to the caller. An indication that the first message was played to the caller is stored in association with an account record associated with the first subscriber.
191 Citations
23 Claims
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1. A method of processing calls, the method comprising:
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receiving at a call processing system, the call processing system including at least one processing device, a first call from a caller intended for a first user, wherein signaling information associated with the first call includes identification information associated with the caller; accessing, by the call processing system, call history information associated with the caller; based at least on the call history information, determining, by at least one processing system, if a first offer message is to be played to the caller; if a determination is made that the first offer message is to be played, playing by the call processing system at least a portion of the first offer message to the caller, storing in association with an identifier associated with the first user an indication that the first user is to receive an earned credit; based at least in part on the credit earned by the first user, determining, by at least one processing system, if the first user is to receive an award benefit. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method of processing calls, the method comprising:
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receiving at a first system, including at least one processing device, a first call from a caller intended for a first user, wherein signaling information associated with the first call includes identification information associated with; the caller, a communication device from which the first call is placed, or the caller and the communication device from which the first call is placed; determining by the first system an offer message to be played to the caller; playing the offer message to the caller if a determination is made that the offer message to the caller is to be played; storing in association with an identifier associated with the first user an indication that the first user is to receive an earned credit; based at least in part on the credit earned by the first user, determining by the first system if the first user is to receive an award benefit. - View Dependent Claims (11, 12, 13, 14)
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15. A method of processing calls, the method comprising:
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receiving at a first system, including at least a processing device, a first call from a caller intended for a first user, wherein signaling information associated with the first call includes identification information associated with the caller; accessing by the first system call history information associated with the caller; based at least on the call history information, determining by the first system if a first offer message is to be played to the caller; if a determination is made that the first offer message is to be played, playing at least a portion of the first offer message to the caller, storing in association with an identifier associated with the first user an indication that the first user is to receive a credit wherein the amount of the credit is determined based at least in part on a set of criteria, wherein the set criteria includes an extent to which an offer is played, whether the caller responds to the offer, or the extent to which the offer is played and whether the caller responds to the offer, based at least in part on the credit of the first user, determining by the first system if the first user is to receive an award benefit. - View Dependent Claims (16, 17, 18, 19, 20)
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21. A computing system including hardware, the computer system programmed to perform operations comprising:
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receiving a first call from a caller intended for a first user, wherein signaling information associated with the first call includes identification information associated with the caller; accessing call history information associated with the caller; based at least on the call history information, determining if a first message is to be played to the caller; if a determination is made that the first message is to be played, playing at least a portion of the first message to the caller, storing in association with an identifier associated with the first user an indication that the first user is to receive an earned credit; based at least in part on the credit earned by the first user, determining if the first user is to receive an award benefit.
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22. A computing system including hardware, the computer system programmed to perform operations comprising:
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receiving a first call from a caller intended for a first user, wherein signaling information associated with the first call includes identification information associated with; the caller, a communication device from which the first call is placed, or the caller and the communication device from which the first call is placed; determining an first message to be played to the caller; playing an first message to the caller if a determination is made that the first message to the caller is to be played; storing in association with an identifier associated with the first user an indication that the first user is to receive an earned credit; based at least in part on the credit earned by the first user, determining if the first user is to receive an award benefit.
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23. A computing system including hardware, the computer system programmed to perform operations comprising:
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receiving a first call from a caller intended for a first user, wherein signaling information associated with the first call includes identification information associated with the caller; accessing call history information associated with the caller; based at least on the call history information, determining if a first offer message is to be played to the caller; if a determination is made that the first offer message is to be played, playing at least a portion of the first offer message to the caller, storing in association with an identifier associated with the first user an indication that the first user is to receive a credit wherein the amount of the credit is determined based at least in part on a set of criteria, wherein the set criteria includes an extent to which an offer is played, whether the caller responds to the offer, or the extent to which the offer is played and whether the caller responds to the offer, based at least in part on the credit of the first user, determining if the first user is to receive an award benefit.
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Specification