On-demand, real-time interpretation system and method
First Claim
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1. A system for providing interpretation services between a first person speaking a first language and at least one second person speaking a second language, said system comprising:
- an interpretation service provider comprising a call center having at least one individual interpreter who speaks the first and second languages;
a mobile hands-free communicator configured to that cooperates with a 2-way RF device, said the hands-free communicator configured to be activated with a unique identifier operably associated with the first person;
an initiation protocol configured to enable the interpretation services to be requested by the first person initiating a call to the interpretation service provider using the hands-free communicator, configured to connect the first person, the second person and the at least one individual interpreter in voice communication with one another via the hands-free communicator, the first person and the at least one individual interpreter communicating in the first language, the second person and the at least one individual interpreter communicating in the second language, wherein the unique identifier is operably associated with the first language of the first person for purposes of routing the call to the at least one individual interpreter who speaks the first language, wherein the unique identifier is operably associated with the second language as may be designated from time-to-time by the first person for purposes of routing the call to the at least one individual interpreter who speaks the first and second languages.
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Abstract
A system and method for on-demand, real-time interpretation services. The system includes a mobile hands-free communicator that cooperates with a two-way radio frequency communication device. The hands-free communicator includes a unique identifier that is operably associated with the user. An initiation protocol enables the user to request interpretation services using the hands-free communicator.
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Citations
31 Claims
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1. A system for providing interpretation services between a first person speaking a first language and at least one second person speaking a second language, said system comprising:
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an interpretation service provider comprising a call center having at least one individual interpreter who speaks the first and second languages; a mobile hands-free communicator configured to that cooperates with a 2-way RF device, said the hands-free communicator configured to be activated with a unique identifier operably associated with the first person; an initiation protocol configured to enable the interpretation services to be requested by the first person initiating a call to the interpretation service provider using the hands-free communicator, configured to connect the first person, the second person and the at least one individual interpreter in voice communication with one another via the hands-free communicator, the first person and the at least one individual interpreter communicating in the first language, the second person and the at least one individual interpreter communicating in the second language, wherein the unique identifier is operably associated with the first language of the first person for purposes of routing the call to the at least one individual interpreter who speaks the first language, wherein the unique identifier is operably associated with the second language as may be designated from time-to-time by the first person for purposes of routing the call to the at least one individual interpreter who speaks the first and second languages. - View Dependent Claims (2, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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3. The system of 2 wherein in said two-way communication mode, the first person, the at least one second person and said interpretation service provider are all in voice communication with one another via the hands-free communicator, the first person and said interpretation service provider communicating in said first language, the at least one second person and said interpretation service provider communicating in said second language.
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4. The system of 2 wherein in said observation mode, the first person, the at least on second person and said interpretation service provider are in voice communication with one another via the hands-free communicator, the first person and said interpretation service provider communicating in said first language, and wherein speech of the at least one second person speaking said second language is audible to said interpretation service provider, but said interpreted speech by said interpretation service provider is not audible to the at least one second person.
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14. A method of receiving interpretation services by a first person speaking a first language:
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registering a hands-free communicator with an interpretation service provider comprising a call center having at least one individual interpreter who speaks the first and second languages, said hands-free communicator cooperating with a 2-way RF device; requesting interpretation services from said interpretation service provider through a preestablished initiation protocol wherein said initiation protocol is commenced by actuation of a one-touch call connect feature on said hands-free communicator; connecting to a call the at least one individual interpreter such that the first person, the second person and the at least one individual interpreter are all in voice communication with one another via the hands-free communicator, the first person and the at least one individual interpreter communicating in the first language, the second person and the at least one individual interpreter communicating in the second language; wherein the step of registering the hands-free communicator includes operably associating the second language as may be designated from time-to-time by the first person to establish routing the call to the at least one individual interpreter who speaks the first and second languages; wherein the step of registering the hands-free communicator includes operably associating the first language of the first person to establish routing the call to the at least one individual interpreter who speaks the first language. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
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27. A method for providing mobile language interpretation between a first person speaking a first language and a second person speaking a second language, said method comprising:
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activating a hands-free communicator that cooperates with a 2-way RF device by assigning a unique identifier to said hands free communicator and operably associating said unique identifier with the first person; executing an initiation protocol configured to enable an interpretation service to be requested by the first person initiating a call to an interpretation service provider using the hands-free communicator; receiving a call initiated by the first person using said hands-free communicator in cooperation with said 2-way RF device; connecting to said call an individual interpreter at a call center that speaks said first and second languages such that the first person, the second person and the individual interpreter are all in voice communication with one another via the hands-free communicator, said first person and said individual interpreter communicating in said first language, said second person and said individual interpreter communicating in said second language, wherein the unique identifier is operably associated with the first language of the first person to enable routing the call to the at least one individual interpreter who speaks the first language, wherein the unique identifier is operably associated with the second language as may be designated from time-to-time by the first person to enable of routing the call to the at least one individual interpreter who speaks the first and second languages. - View Dependent Claims (28, 29, 30, 31)
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Specification