Root cause analysis method, apparatus, and program for IT apparatuses from which event information is not obtained
First Claim
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1. A system comprising:
- a plurality of information processing apparatuses; and
a management computer,wherein the management computer stores correlation analysis rule information, indicating that an event of a second event type is a root cause of an event of a first event type for a network service,wherein the management computer stores configuration information including at least information about the network service of a plurality of monitored apparatuses,wherein the plurality of monitored apparatuses are included in the plurality of information processing apparatuses,wherein the management computer obtains event information from the plurality of monitored apparatuses,wherein the management computer identifies, from the event information, a first event of the first event type,wherein the management computer identifies a first monitored apparatus in which the first event occurs, andwherein the management computer identifies a root cause apparatus which is a server of the network service, based on the correlation analysis rule information and the configuration information, even if the root cause apparatus is not included in the plurality of monitored apparatuses.
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Abstract
In the system management server, an information processing apparatus that is an event-information acquisition target is registered as a monitored apparatus in configuration information; event information that complies with a rule stored in advance is identified from among a plurality of pieces of event information stored in the system management server; a server apparatus for a network service related to the event information is identified; and a message is displayed which indicates that the cause of the event that occurred in a client information processing apparatus which has generated event information is an event related to the network service, which occurred in the server apparatus.
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Citations
21 Claims
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1. A system comprising:
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a plurality of information processing apparatuses; and a management computer, wherein the management computer stores correlation analysis rule information, indicating that an event of a second event type is a root cause of an event of a first event type for a network service, wherein the management computer stores configuration information including at least information about the network service of a plurality of monitored apparatuses, wherein the plurality of monitored apparatuses are included in the plurality of information processing apparatuses, wherein the management computer obtains event information from the plurality of monitored apparatuses, wherein the management computer identifies, from the event information, a first event of the first event type, wherein the management computer identifies a first monitored apparatus in which the first event occurs, and wherein the management computer identifies a root cause apparatus which is a server of the network service, based on the correlation analysis rule information and the configuration information, even if the root cause apparatus is not included in the plurality of monitored apparatuses. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A management computer comprising:
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a memory storing a management program; and a CPU (Central Processing Unit) that executes the management program, wherein when executed, the management program causes the CPU to; store correlation analysis rule information, indicating that an event of a second event type is a root cause of an event of a first event type for a network service; store configuration information including at least information about the network service of a plurality of monitored apparatuses; obtain event information from the plurality of monitored apparatuses; identify, from the event information, a first event of the first event type; identify a first monitored apparatus in which the first event occurs; and identify a root cause apparatus which is a server of the network service, based on the correlation analysis rule information and the configuration information, even if the root cause apparatus is not included in the plurality of monitored apparatuses. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A non-transitory machine-readable storage medium tangibly embodying a program for execution on a management computer, the program comprising code causing the management computer to:
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store correlation analysis rule information, indicating that an event of a second event type is a root cause of an event of a first event type for a network service; store configuration information including at least information about the network service of a plurality of monitored apparatuses; obtain event information from the plurality of monitored apparatuses; identify, from the event information, a first event of the first event type; identify a first monitored apparatus in which the first event occurs; and identify a root cause apparatus which is a server of the network service, based on the correlation analysis rule information and the configuration information, even if the root cause apparatus is not included in the plurality of monitored apparatuses. - View Dependent Claims (16, 17, 18, 19, 20, 21)
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Specification