User activated bypass for IP media

• US 8,483,045 B2
• Filed: 12/31/2009
• Issued: 07/09/2013
• Est. Priority Date: 03/24/2008
• Status: Active Grant

• Current Assignee: ShoreTel Incorporated (Mitel Networks Corporation)
• Original Assignee: ShoreTel Incorporated (Mitel Networks Corporation)
• Inventors: Basart, Edwin J., Sueoka, Greg T.
• Primary Examiner(s): MEW, KEVIN D
• Application Number:
  US12/651,330
• Publication Number:
  US 20100182921A1
• Time in Patent Office: 1,286 Days
• Field of Search: 370216-220, 370/225, 370227-228, 370352-356, 370465-466, 370/437
• US Class Current: 370/217
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
• CPC Class Codes: H04M 7/0057 Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network

Abstract

A system and method for falling back to a secondary network when there is insufficient quality on a primary network is disclosed. In one embodiment, a call manager has a media monitoring module, a bypass module, a PSTN control module and a GUI module. Once a call has been established between endpoints using a primary IP network, the media monitoring module monitors for degradation in call quality. If degradation in call quality is detected, the GUI module presents an interface to the user that allows selection of the secondary network or the primary IP network for continuation of the call. If the user selected the secondary network, the bypass module is activated to transfer the data communication to a secondary network such as a PSTN while the call control continues to be over the primary network.

Claims

1. A method for automatically detecting call quality and switching between a first network and a second network in a distributed telephony system, the method comprising:

establishing a call from a first endpoint to a second endpoint using the first network;

monitoring the first network for a quality of service;

determining whether the quality of service is below a predefined threshold;

generating and presenting an interface for inputting a selection to improve call quality;

determining whether an input to improve call quality was received; and

if the input to improve call quality was received;

using the first network for call control; and

using the second network for data transmission.

2. The method of claim 1 wherein the second network is a PSTN.

3. The method of claim 1 wherein the second network is a cellular network.

4. The method of claim 1 wherein monitoring the first network for the quality of service includes monitoring for an availability of the first network, monitoring for the quality of service over the first network or monitoring for a stored preference.

5. The method of claim 1 wherein the call is between three or more endpoints.

6. The method of claim 1 wherein using the secondary network for data transmission includes initiating another call between a first gateway and a second gateway over a PSTN.

7. The method of claim 1 comprising:

continuing to monitor the first network for the quality of service; and

if the quality of service is above the predefined threshold, switching the data transmission to the first network.

8. The method of claim 1 wherein the call control includes one from a group of transfer, conference, directory listing, callee status, a graphical interface, voice messaging, instant messaging and text messaging.

9. The method of claim 1 wherein determining whether the input to improve call quality was received includes receiving a signal that a selection button was activated.

10. The method of claim 1 wherein determining whether the input to improve call quality was received includes receiving a signal that a selection button was activated more than three times.

11. The method of claim 1 wherein the interface is presented on both the first and the second endpoints.

19. The method of claim 6 wherein the another call is initiated in a call direction that minimizes cost of the another call.

20. The method of claim 1 further comprising:

continuing to monitor the first network for the quality of service; and

if the quality of service is above the predefined threshold for a predetermined amount of time, switching the data transmission to the first network.

12. A method for automatically detecting call quality and switching between a first network and a second network in a distributed telephony system, the method comprising:

establishing a call from a first endpoint to a second endpoint using the first network;

monitoring the first network for a quality of service;

determining whether the quality of service is below a predefined threshold;

responsive to determining that the quality of service is below the predefined threshold;

using the first network for call control and at least one unified communication application; and

using the second network for data transmission,

wherein continued use of the first network for call control and the at least one unified communication application preserves a call control feature not available using the second network and the at least one unified communication application which is not available using the second network, wherein the call control feature is one or more of selectable using at least one of the first and second endpoints and sent for presentation to at least one of the first and second endpoints.

13. The method of claim 12 wherein the unified communication application is a form of non real-time communication.

14. The method of claim 12 wherein the unified communication application is one from a group of instant messaging, presence and application sharing.

15. The method of claim 12 wherein determining whether the quality of service is below the predefined threshold includes determining that the first network is unable to transmit voice.

16. The method of claim 12 wherein the first endpoint and the second endpoint both display a graphical unified communication interface.

17. The method of claim 12 wherein the second network is a PSTN.

18. The method of claim 12 wherein the second network is a cellular network.

21. The method of claim 12 wherein using the secondary network for data transmission includes initiating another call between a first gateway and a second gateway over a PSTN.

22. The method of claim 21 wherein the another call is initiated in a call direction that minimizes cost of the another call.

23. The method of claim 12 further comprising:

continuing to monitor the first network for the quality of service; and

if the quality of service is above the predefined threshold for a predetermined amount of time, switching the data transmission to the first network.

24. A method of claim 12 wherein the call control uses session initiation protocol (SIP).

25. The method of claim 12 wherein the call control feature selectable using at least one of the first and second endpoints includes one or more of a graphical user interface, a directory, an intercom, a transfer, conference calling, a pickup group and a hunt group.

26. The method of claim 12 wherein the call control feature sent for presentation to at least one of the first and second endpoints includes a graphical user interface.

27. The method of claim 26 wherein the graphical user interface displays one or more of a directory, an intercom feature, a conference calling feature, a pickup group feature and a hunt group feature.