Systems and methods for providing recording as a network service

• US 8,483,074 B1
• Filed: 04/28/2010
• Issued: 07/09/2013
• Est. Priority Date: 06/29/2006
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Inventors: Byrd, Steve, Bourne, John, Williams, Jamie Richard, Spohrer, Dan, Barnes, Robert John
• Primary Examiner(s): Choi, Eunsook
• Application Number:
  US12/769,542
• Time in Patent Office: 1,168 Days
• Field of Search: None
• US Class Current: 370/250
• CPC Class Codes: H04L 43/18 Protocol analysers
• CPC Class Codes: H04L 47/10 Flow control; Congestion control

Abstract

Systems and methods for providing recording as a network service are provided. A representative method incorporates: communicating instructions to a network, the instructions indicating that IP packets associated with a communication that is to be recorded are to be directed to long term storage such that the network: receives the instructions; determines whether Internet Protocol (IP) packets, which are being communicated by the network, are associated with a communication that is to be recorded; and directs information corresponding to the IP packets associated with the communication to a long term storage device.

Claims

1. A method for recording communications comprising:

communicating instructions to a switching device of a network, the instructions indicating that IP packets associated with a communication that is to be recorded are to be directed to long term storage, and the communication that is to be recorded being determined by an external application that issues a trigger to initiate recording, comprising;

receiving the instructions at the switching device as a broadcast from the network;

determining, at the switching device, whether Internet Protocol (IP) packets being communicated by the network are associated with a communication that is to be recorded;

directing information corresponding to the IP packets associated with the communication to a long term storage device; and

receiving the IP packets being communicated by the network at a network component to which the IP packets being communicated by the network are addressed,

wherein the determining of whether the IP packets being communicated by the network are associated with the communication that is to be recorded is performed by the network component.

2. The method of claim 1, wherein the switching device of the network directs the information corresponding to the IP packets associated with the communication to the long term storage device.

3. The method of claim 2, wherein, in determining whether IP packets are associated with a communication that is to be recorded, the switching device receives the IP packets in a promiscuous mode.

4. The method of claim 2, wherein, in determining whether IP packets are associated with a communication that is to be recorded, the switching device filters the IP packets.

5. The method of claim 4, wherein the switching device filters the IP packets by operating in a non-promiscuous mode.

6. The method of claim 2, wherein, in determining whether IP packets are associated with a communication that is to be recorded, the switching device analyzes at least some of the IP packets received, with a portion of each of those IP packets being analyzed.

7. The method of claim 2, wherein, in determining whether IP packets are associated with a communication that is to be recorded, the switching device analyzes all of the IP packets received.

8. The method of claim 1, further comprising replaying the communication to from the long term storage device.

9. A non-transitory computer-readable medium having a computer program stored thereon, the computer program comprising computer-executable instructions for performing, at a switching device, the computer-implemented steps of:

receiving broadcast instructions indicating that IP packets associated with a communication that is to be recorded are to be directed to long term storage, the communication that is to be recorded being determined by an external application that issues a trigger to initiate recording;

determining whether Internet Protocol (IP) packets being communicated by the network are associated with the communication that is to be recorded;

directing the IP packets associated with the communication to a long term storage device in response to a trigger from an external application; and

receiving the IP packets being communicated by the network at a network component to which the IP packets being communicated by the network are addressed,

wherein the determining of whether the IP packets being communicated by the network are associated with the communication that is to be recorded is performed by the network component.

10. The non-transitory computer-readable medium of claim 9, further comprising:

receiving user input regarding criteria used for determining whether communications are to be recorded; and

converting the input into the instructions.

11. A system for providing recording as a network service comprising:

a switching device operative to;

communicate Internet Protocol (IP) packets of a network with which the switching device is associated;

receive broadcast instructions from the network indicating that IP packets associated with a communication that is to be recorded are to be directed to long term storage, the communication that is to be recorded being determined by an external application that issues a trigger to initiate recording;

determine which of the IP packets of the network being communicated by the switching device are associated with a communication that is to be recorded based upon the instructions received; and

direct information corresponding to the IP packets associated with the communication to a long term storage device; and

a recorder communicating with the switching device, the recorder being operative to facilitate identification of the IP packets associated with the communication,

wherein the recorder is operative to transmit the IP packets associated with the communication for recording back to the switching device such that the switching device directs the IP packets associated with the communication transmitted from the recorder to long term storage.

12. The system of claim 11, wherein the information corresponding to the IP packets comprises the IP packets.

13. The system of claim 11, further comprising the long term storage device to which the IP packets are directed.

14. The system of claim 11, further comprising means for facilitating identification of the IP packets associated with the communication.

15. The system of claim 11, wherein the switching device is operative to receive the instructions from a recorder, which is in communication with the switching device.

16. The system of claim 11, further comprising a user interface operative to:

receive user input regarding criteria used for determining whether communications are to be recorded; and

convert the input into the instructions.