System and method for reporting and tracking incidents with a mobile device
First Claim
1. A system for reporting and monitoring an incident using a mobile device, comprising:
- a server having a CPU, the server operable to bi-directionally communicate with the mobile device and bi-directionally communicate with one or more dispatchers;
the server further operable to;
receive notice of an incident from the mobile device, authenticate log-in of the mobile device, and determine characteristics of the mobile device;
establish bi-directional communication with the mobile device and the one or more dispatchers in response to the notice of and authentication of the mobile device, the bi-directional communication comprising live video being streamed at the same time as the video of the incident is being captured; and
route and record bi-directional communication regarding the incident between the authenticated mobile device and the one or more dispatchers.
3 Assignments
0 Petitions
Accused Products
Abstract
A novel system and method for enhancing people'"'"'s personal safety and incident reporting is presented, wherein mobile devices are used to report and/or record both “911” type situations and non-emergency situations. Users of the invention can record, transmit, stream, upload and/or send information from a threatening situation to a dispatcher at an emergency management office or facility and to the user'"'"'s safety group. The dispatcher can assess the situation and, if the situation warrants action, then the information can be forwarded to the appropriate first responders. The system geo-locates the user and allows integration of camera feeds in the user'"'"'s vicinity. The inventive system and method enables a user to contact a dispatcher and also to alert the user'"'"'s safety group. Four pieces of software facilitate video, audio, images and/or text medium of communication between the user-in-distress and the dispatcher, first responders and the user'"'"'s safety group.
-
Citations
30 Claims
-
1. A system for reporting and monitoring an incident using a mobile device, comprising:
-
a server having a CPU, the server operable to bi-directionally communicate with the mobile device and bi-directionally communicate with one or more dispatchers; the server further operable to; receive notice of an incident from the mobile device, authenticate log-in of the mobile device, and determine characteristics of the mobile device; establish bi-directional communication with the mobile device and the one or more dispatchers in response to the notice of and authentication of the mobile device, the bi-directional communication comprising live video being streamed at the same time as the video of the incident is being captured; and route and record bi-directional communication regarding the incident between the authenticated mobile device and the one or more dispatchers. - View Dependent Claims (2, 3, 4, 5, 6, 7, 29)
-
-
8. A system for reporting and monitoring an incident using a mobile device comprising:
-
a dispatcher module on a CPU, the module operable to; bi-directionally communicate with a server having a CPU, the server operable to bi-directionally communicate with the mobile device and the mobile device operable to bi-directionally communicate with the server, the bi-directional communication comprising live video being streamed at the same time as the video of the incident is being captured, the server further operable to receive notice of an incident from the mobile device, authenticate the mobile device, provide approval to the server for the dispatcher to receive bi-directional communication between the mobile device and the server, receive, from the server, video feed from one or more cameras in the vicinity of the incident; and request the server to extract video clips from the live video or the video feed from the one or more cameras in the vicinity of the incident. - View Dependent Claims (9, 10, 30)
-
-
11. A method for using a mobile device to report and monitor an incident, comprising steps of:
-
receiving notice of an incident from the mobile device, authenticating log-in of the mobile device, and determining characteristics of the mobile device, establishing bi-directional communication with the mobile device and the one or more dispatchers, the bi-directional communication comprising live video being streamed at the same time as the video of the incident is being captured, and routing and recording bi-directional communication regarding the incident between the authenticated mobile device and the one or more dispatchers. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
-
-
21. A non-transitory computer readable storage medium storing a program of instructions executable by a machine to perform a method for reporting and monitoring incidents, comprising:
-
receiving notice of an incident from the mobile device, authenticating log-in of the mobile device, and determining characteristics of the mobile device, establishing bi-directional communication with the mobile device and the one or more dispatchers, the bi-directional communication comprising live video being streamed at the same time as the video of the incident is being captured; and routing and recording communication between the mobile device and the one or more dispatchers, the bi-directional communication comprising live video. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28)
-
Specification