Method and apparatus for internet on-line insurance policy service
First Claim
1. A network based insurance management system comprising:
- a networked computer system that provides an insurance policy interface having functionality for insurance policyholders to receive insurance policy information, receive insurance quotes, update an existing insurance policy, access claim information, and enable payment for a property-casualty insurance policy and a liability insurance policy and access coverage features of an existing insurance policy through a publicly accessible network;
an information module embodied on the computer readable medium that identifies the insurance policyholder and verifies an insurance parameter of that insurance policyholder in real-time in response to data received from the insurance policyholder through the publicly accessible network and the insurance policy interface; and
an insurance policy adjustment module embodied on the computer readable medium that adjusts an insurance policyholder'"'"'s selected coverage feature within the existing insurance policy in real-time in response to second data received from the insurance policyholder through the publicly accessible network and the insurance policy interface independent of an insurance agent; and
where the second data is associated with the insurance policyholder'"'"'s selected coverage feature and the insurance policy adjustment module generates an insurance document customized to the insurance policyholder and sends the customized insurance document to the insurance policyholder in response to the second data received from the insurance policyholder through the publicly accessible network.
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Abstract
An Internet on-line insurance policy service system that facilitates real-time automated communication of policy information, adjustment of policy parameters, calculation and communication of resulting policy quotes, and implementation of policy changes, while obviating insurer personnel involvement and supervision of the communication. The system comprises a plurality of software modules relating to on-line real-time communication of existing policy information, testing of a wide range of variations in policy parameters, computing and communicating changes in policy premiums that would result from such variations, communicating desired changes in policy parameters and implementing desired policy changes. Other modules relate to communication of claims information and the providing of on-line forms.
61 Citations
30 Claims
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1. A network based insurance management system comprising:
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a networked computer system that provides an insurance policy interface having functionality for insurance policyholders to receive insurance policy information, receive insurance quotes, update an existing insurance policy, access claim information, and enable payment for a property-casualty insurance policy and a liability insurance policy and access coverage features of an existing insurance policy through a publicly accessible network; an information module embodied on the computer readable medium that identifies the insurance policyholder and verifies an insurance parameter of that insurance policyholder in real-time in response to data received from the insurance policyholder through the publicly accessible network and the insurance policy interface; and an insurance policy adjustment module embodied on the computer readable medium that adjusts an insurance policyholder'"'"'s selected coverage feature within the existing insurance policy in real-time in response to second data received from the insurance policyholder through the publicly accessible network and the insurance policy interface independent of an insurance agent; and where the second data is associated with the insurance policyholder'"'"'s selected coverage feature and the insurance policy adjustment module generates an insurance document customized to the insurance policyholder and sends the customized insurance document to the insurance policyholder in response to the second data received from the insurance policyholder through the publicly accessible network. - View Dependent Claims (2)
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3. An on-line insurance policy service system, comprising:
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a computer system that enables an insurance policyholder to access insurance data of an existing insurance policy remotely through a publicly accessible network; an information module configured to run on the computer system and verify an insurance policy parameter of the insurance policyholder in real-time in response to data received from the insurance policyholder through a publicly accessible network; and an insurance policy adjustment module configured to run on the computer system and adjust and implement a selected insurance policy parameter within the insurance policyholder'"'"'s existing insurance policy in real-time in response to second data received from the insurance policyholder through the publicly accessible network and a software application that allows the insurance policyholder to access the selected insurance policy parameter; where the second data is associated with an insurance coverage feature. - View Dependent Claims (4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. An on-line insurance policy service system, comprising:
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a computer system that enables an insurance policyholder to access insurance data of an existing insurance policy remotely through a publicly accessible network capable of relaying information through an Internet protocol; an information module stored on the computer system for identifying the insurance policyholder and for verifying present policy parameters of the existing insurance policy to the insurance policyholder through the publicly accessible network; and a policy adjustment module stored on the computer system for implementing a policy parameter change associated with the existing insurance policy in response to data received from the insurance policyholder through a software application that accesses the publicly accessible network; where the insurance policy adjustment module is configured to communicate with the insurance policyholder through the publicly accessible network and adjust the insurance policyholder'"'"'s insurance policy parameter associated with an insurance coverage without involvement of an insurance agent or personal representative of an insurer. - View Dependent Claims (18, 19, 20, 21, 22)
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23. An on-line insurance policy service system, comprising:
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a computer system that enables an insurance policyholder to access insurance data of an existing insurance policy remotely through a publicly accessible network capable of relaying information through an Internet protocol; an information module stored on the computer system for identifying the insurance policyholder and for verifying present policy parameters of the existing insurance policy to the insurance policyholder through the publicly accessible network; a policy adjustment module stored on the computer system for implementing a policy parameter change associated with the existing insurance policy in response to data received from the insurance policyholder through the publicly accessible network; and a claims module stored on the computer system for verifying coverage under the existing insurance policy, for tracking vehicle repair, and for tracking status of an insurance claim associated with the insurance policyholder in response to second data received from the insurance policyholder without the involvement of an insurance agent or a personal representative of an insurer; where the insurance policy adjustment module is configured to communicate with the insurance policyholder through the publicly accessible network and a software application that accesses the publicly accessible network, and adjust the insurance policyholder'"'"'s insurance policy parameter without involvement of the insurance agent or personal representative of the insurer.
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24. An on-line computer system, comprising:
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a site generating module configured to generate an insurance policy site on a publicly accessible computer network that allows a claimant to directly input information for an insurance claim under an insurance policy issued by an insurance company for sustained losses; and a claims module configured to process the inputted information and identify the claimant, confirm insurance coverages, and summarize the insurance claim based on the processing of the information; the claims module including a module aggregating services related to a loss recovery that is configured to automatically provide aggregated services to the claimant to rehabilitate the sustained loss in accordance with the information processed by the claims module; wherein the site generating module and the claims module enable the claimant to communicate, without action by personnel of the insurance company, directly with a third party provider independent of the insurance company, of services related to loss recovery. - View Dependent Claims (25, 26, 27, 28, 29, 30)
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Specification