Telecom environment management operating system and method

• US 8,484,071 B1
• Filed: 07/06/2012
• Issued: 07/09/2013
• Est. Priority Date: 05/02/2008
• Status: Active Grant

• Current Assignee: Telecom Management Group LLC
• Original Assignee: Evotem LLC
• Inventors: Lybrook, Timothy C., Colwell, Timothy C.
• Primary Examiner(s): Singh, Gurkanwaljit
• Assistant Examiner(s): Rotaru, Octavian
• Application Number:
  US13/542,699
• Time in Patent Office: 368 Days
• Field of Search: 705/7.42
• US Class Current: 705/7.36
• CPC Class Codes: G06N 5/02 Knowledge representation; Symbolic representation
• CPC Class Codes: G06N 5/046 Forward inferencing; Production systems
• CPC Class Codes: G06Q 10/06375 Prediction of business process outcome or impact based on a proposed change
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 10/06393 Score-carding, benchmarking or key performance indicator [KPI] analysis
• CPC Class Codes: G06Q 10/067 Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products

Abstract

A telecommunications environment management operating system and method is provided. The system and method helps organizations achieve and sustain optimal financial, operational and technical performance in the field of telecommunications.

Claims

1. A system for recommending improvements to an organization'"'"'s telecommunication environment to a computing device via a communication network, the system comprising:

a computer server operably connected to the computing device through the communication network;

a memory accessible by the computer server;

a database stored in the memory, the database including a plurality of recommendation items (I) for telecommunication environment improvements made by analysts and a plurality of telecommunication environment factors (F) considered by the analysts when making the item (I) recommendations; and

a recommendation generator software module stored in the memory and executable by the computer server, the recommendation generator module being operable to automatically receive a plurality of telecommunication environment factors (F) from an organization via the computing device;

automatically store the plurality of factors (F) received from the organization in the memory;

identify stored factors (F) that establish conditions determining when a particular telecommunication environment recommendation item (I) was made by the analysts;

analyze the plurality of stored telecommunication environment recommendation items (I) and the plurality of telecommunication environment factors (F) received from the computing device using a formula, P(Ix/Fy)=[P(Fy/Ix)*P(Ix)]/P(Fy)], to calculate a probability that a specific telecommunication environment recommendation item (I) is recommended when a specific telecommunication environment factor (F) is present;

where P(Ix/Fy) is a probability of an Item X being recommended when a Factor Y is present;

P(Fy/Ix) is a probability of the Factor Y being used when Item X is recommended;

P(Ix) is a probability that Item X is recommended, and P(Fy) a probability that Factor Y is present; and

using a formula P(Ix/(Fy∩

Fz)=[(Fy∩

Fz)*P(Ix)]/P(Fy∩

Fz) to calculate a probability of recommending an Item X when two Factors Y and Z are present;

automatically generate at least one recommendation item (I) for an improvement to the organization'"'"'s telecommunication environment based on the analysis; and

automatically transmit the at least one recommendation from the computer server to the computing device via the communication network.

2. The system of claim 1, wherein the recommendation generator module is further operable to determine a Boolean logic relationship between the identified telecommunication environment factors (F) and the recommendation items (I);

and automatically apply the Boolean logic to the organization'"'"'s telecommunication environment factors (F) received from the computing device to determine the at least one recommendation item (I).

3. The system of claim 2, wherein the Boolean logic relationship is a Boolean expression of factors indicating conditions to be met to recommend a particular recommendation item (I).

4. The system of claim 1, wherein the recommendation generator software module is further operable to automatically calculate a probability that a particular recommendation item (I) should be included as part of an overall recommendation of improvements to the organization'"'"'s telecommunication environment, and automatically send the calculated probability to the computing device along with the recommendation item (I) for display on a display of the computing device.

5. The system of claim 4, wherein the recommendation generator software module is further operable to automatically receive an input from the computing device accepting the particular recommendation item (I).

6. The system of claim 5, wherein the recommendation generator software module is further operable to automatically add an accepted recommendation item (I) to the database stored in the memory upon receiving the input from the computing device accepting the particular recommendation item (I).

7. The system of claim 1, wherein the at least one recommendation item (I) includes an education plan for individuals associated with the organization.

8. The system of claim 2, wherein the recommendation generator software module is further operable to automatically analyze the Boolean logic relationship to determine the fewest number of telecommunication environment factors (F) that need to be validated for a particular recommendation item (I).

9. A method for recommending improvements to an organization'"'"'s telecommunication environment to a computing device via a communication network, the method comprising:

providing a computer server operably coupled to the computing device through the communication network;

providing a memory accessible by the computer server;

storing a database in the memory, the database including a plurality of recommendation items (I) for telecommunication environment improvements made by analysts and a plurality of telecommunication environment factors (F) considered by the analysts when making the item (I) recommendations;

identifying factors (F) stored in the database that establish conditions determining when a particular recommendation item (I) was made by the analysts;

receiving at the computer server a plurality of telecommunication environment factors (F) from an organization via the computing device;

storing the plurality of telecommunication environment factors (F) received from the organization in the memory;

analyzing with the computer server the plurality of telecommunication environment recommendation items (I) and the plurality of telecommunication environment factors (F) received from the computing device, the computer server using a formula, P(Ix/Fy)=[P(Fy/Ix)*P(Ix)]/P(Fy)], to calculate a probability that a specific telecommunication environment recommendation item (I) is recommended when a specific telecommunication environment factor (F) is present;

where P(Ix/Fy) is the probability of an Item X being recommended when a Factor Y is present;

P(Fy/Ix) is the probability of the Factor Y being used when Item X is recommended;

P(Ix) is the probability that Item X is recommended, and P(Fy) the probability that Factor Y is present; and

wherein the computer server uses a formula, P(Ix/(Fy∩

Fz)=[(Fy∩

Fz)*P(Ix)]/P(Fy∩

Fz), to calculate a probability of recommending an Item X when two Factors Y and Z are present

generating with the computer server at least one recommendation item (I) for an improvement to the organization'"'"'s telecommunication environment based on the analyzing step; and

transmitting the at least one recommendation item (I) from the computer server to the computing device.

10. The method of claim 9, further comprising determining a Boolean logic relationship between the identified telecommunication environment factors (F) and the recommendation items (I);

the telecommunication environment factors that are present; and

applying the Boolean logic to the organization'"'"'s telecommunication environment factors (F) received from the computing device with the computer server to determine the at least one recommendation item (I).

11. The method of claim 10, wherein the Boolean logic relationship is a Boolean expression of factors indicating conditions to be met to recommend a particular recommendation item (I).

12. The method of claim 9, further comprising calculating with the computer server a probability that a particular recommendation item (I) should be included as part of an overall recommendation of improvements to the organization'"'"'s telecommunication environment, and sending the calculated probability from the computer server to the computing device along with the recommendation item (I) for display on a display of the computing device.

13. The method of claim 12, further comprising receiving with the computer server an input from the computing device accepting the particular recommendation item (I).

14. The method of claim 13, further comprising adding an accepted recommendation item (I) to the database stored in the memory upon receiving the input from the computing device accepting the particular recommendation item (I).

15. The method of claim 9, wherein the at least one recommendation item (I) includes an education plan for individuals associated with the organization.

16. The method of claim 10, wherein the computer server analyzes the Boolean logic relationship to determine the fewest number of telecommunication environment factors (F) that need to be validated for a particular recommendation item (I).