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Customer satisfaction in booking process

  • US 8,484,088 B1
  • Filed: 10/06/2004
  • Issued: 07/09/2013
  • Est. Priority Date: 10/06/2004
  • Status: Active Grant
First Claim
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1. A computer implemented method comprising:

  • receiving, via a computing device, notification of an event, the event to include a group of participants, including at least one participant who acts as a group leader for the event;

    notifying, via the computing device, the group of participants of the event;

    processing, via the computing device, at least one request of the group leader to procure at least one service related to the provision of a resource used for attending the event;

    automatically notifying, via an Internet access, the other participants of the at least one service procured for the group leader for the resource used for attending the event;

    automatically offering to other participants of the event, via the Internet access, an option to procure the at least one service procured for the group leader in order to share the resource needed for attending the event with the group leader;

    processing, via the computing device, at least one request from at least one other participant for the procurement of the at least one service procured for the group leader by completing a transaction for the procurement of the at least one service for the at least one other participant to share with the group leader the resource needed for attending the event;

    detecting a circumstantial delay in completion of the transaction;

    delaying provision to the at least one other participant of a final confirmation regarding the completion of the transaction;

    notifying the at least one other participant regarding a projected duration of the delay, the projected duration constituting a time period between detection of the delay and a projected completion of the transaction;

    maintaining, in a virtual waiting queue, the transaction as active, pending completion of the transaction;

    determining a future time when the transaction can be completed;

    waiting for arrival of the future time; and

    completing the transaction after arrival of the future time.

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