Multi-provider forms processing system with retry upon failure

• US 8,484,176 B2
• Filed: 09/08/2009
• Issued: 07/09/2013
• Est. Priority Date: 09/08/2009
• Status: Active Grant

• Current Assignee: Ricoh Company Limited
• Original Assignee: Ricoh Company Limited
• Inventors: Piersol, Kurt W., Gormish, Michael J., Barrus, John W., Schwartz, Edward L., Gudan, Kenneth F., Kosoglow, Richard D., Savitzky, Stephen R., Chemishkian, Sergey
• Primary Examiner(s): Ruiz, Angelica
• Application Number:
  US12/555,686
• Publication Number:
  US 20110060622A1
• Time in Patent Office: 1,400 Days
• Field of Search: None
• US Class Current: 707/705
• CPC Class Codes: G06F 11/0766 Error or fault reporting or storing
• CPC Class Codes: G06F 11/0778 Dumping, i.e. gathering error/state information after a fault for later diagnosis
• CPC Class Codes: G06F 11/1474 in transactions G06F16/20 takes precedence
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0609 Buyer or seller confidence or verification

Abstract

A multi-provider forms processing system with retry upon failure comprises: a plurality of portable computing devices, a plurality of service providers and a paper-like forms server coupled by a network. The paper-like forms server performs the scheduling, routing, logging, verification and billing for the paper-like processing of compound documents. The paper-like forms server comprises a central schedule, a retry module and a billing module. The multi-provider forms processing system is advantageous because it monitors for failure of transactions, automatically issues a retry or replacement transactions and adjusts the billing for the failed transaction. In particular, the central scheduler tracks and determines when transaction failures occur, and based on these failures revises the billing to users and credits to service providers. The central scheduler also monitors the logs for completion as well as restarts, attempts, failure, reworked and re-performed transaction steps and modifies the bills accordingly.

Claims

1. A computer-implemented method for monitoring and reprocessing a transaction, the method comprising:

receiving a compound document at a paper-like forms server, the compound document including an image and a transaction template including a description of at least one transaction;

determining, with a processor, the transaction to perform on the compound document based on the transaction template;

transmitting the compound document to a first service provider for performing the transaction on the compound document;

creating a log entry indicating performance of the transaction;

determining whether the transaction failed and what caused the transaction to fail;

retrying to perform the transaction if the transaction failed, the retrying comprising;

modifying criteria for selecting an alternate service provider based on what caused the transaction to fail;

identifying the alternate service provider based on the modified criteria; and

sending at least a portion of the compound document to the alternate service provider for performing the transaction on the compound document; and

updating log information for the failure of the transaction and retrying of the transaction.

2. The method of claim 1 wherein transmitting the compound document includes:

identifying the first service provider;

sending at least a portion of the compound document to the first service provider; and

adding an entry to a local transaction log of the first service provider indicating performance of the transaction.

3. The method of claim 1 wherein determining whether the transaction failed includes determining whether a central scheduler scheduled the transaction for performance.

4. The method of claim 1 wherein determining whether the transaction failed includes determining whether the first service provider returned results.

5. The method of claim 1 wherein determining whether the transaction failed includes determining whether results returned by the first service provider were of poor quality.

6. The method of claim 1 wherein determining whether the transaction failed includes determining whether an input provided for the transaction was of a poor quality.

7. The method of claim 1 comprising modifying the compound document to contain minimal information that is needed for the transaction.

8. The method of claim 1 comprising updating a rating of the first service provider with failure information.

9. The method of claim 1 comprising updating billing information with failure information.

10. The method of claim 9 wherein updating billing information includes:

removing billing credit given to the first service provider; and

giving the billing credit to the alternate service provider.

11. The method of claim 2 wherein identifying the first service provider includes selecting the first service provider based at least in part on a rating of service quality.

12. A non-transitory computer program product comprising a computer useable medium including a computer readable program, wherein the computer readable program when executed on a computer causes the computer to:

receive a compound document at a paper-like forms server, the compound document including an image and a transaction template including a description of at least one transaction;

determine the transaction to perform on the compound document based on the transaction template;

transmit the compound document to a first service provider for performing the transaction on the compound document;

create a log entry indicating performance of the transaction;

determine whether the transaction failed and what caused the transaction to fail;

retry to perform the transaction if the transaction failed, the retry comprising;

modifying criteria for selecting an alternate service provider based on what caused the transaction to fail;

identify the alternate service provider based on the modified criteria; and

send at least a portion of the compound document to the alternate service provider for performing the transaction on the compound document; and

update log information for the failure of the transaction and retrying of the transaction.

13. The non-transitory computer program product of claim 12 wherein the computer readable program when executed on the computer further causes the computer to transmit the compound document by:

identifying the first service provider;

sending at least a portion of the compound document to the first service provider; and

adding an entry to a local transaction log of the first service provider indicating performance of the transaction.

14. The non-transitory computer program product of claim 12 wherein the computer readable program when executed on the computer further causes the computer to determine whether the transaction failed by determining whether a central scheduler scheduled the transaction for performance.

15. The non-transitory computer program product of claim 12 wherein the computer readable program when executed on the computer further causes the computer to determine whether the transaction failed by determining whether the first service provider returned results.

16. The non-transitory computer program product of claim 12 wherein the computer readable program when executed on the computer further causes the computer to determine whether the transaction failed by determining whether results returned by the first service provider were of poor quality.

17. The non-transitory computer program product of claim 12 wherein the computer readable program when executed on the computer further causes the computer to determine whether the transaction failed by determining whether an input provided for the transaction was of poor quality.

18. The non-transitory computer program product of claim 12 wherein the computer readable program when executed on the computer further causes the computer to modify the compound document to contain minimal information that is needed for the transaction.

19. The non-transitory computer program product of claim 12 wherein the computer readable program when executed on the computer further causes the computer to update a rating of the first service provider with failure information.

20. The non-transitory computer program product of claim 12 wherein the computer readable program when executed on the computer further causes the computer to update billing information with failure information.