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Multi-provider forms processing system with retry upon failure

  • US 8,484,176 B2
  • Filed: 09/08/2009
  • Issued: 07/09/2013
  • Est. Priority Date: 09/08/2009
  • Status: Active Grant
First Claim
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1. A computer-implemented method for monitoring and reprocessing a transaction, the method comprising:

  • receiving a compound document at a paper-like forms server, the compound document including an image and a transaction template including a description of at least one transaction;

    determining, with a processor, the transaction to perform on the compound document based on the transaction template;

    transmitting the compound document to a first service provider for performing the transaction on the compound document;

    creating a log entry indicating performance of the transaction;

    determining whether the transaction failed and what caused the transaction to fail;

    retrying to perform the transaction if the transaction failed, the retrying comprising;

    modifying criteria for selecting an alternate service provider based on what caused the transaction to fail;

    identifying the alternate service provider based on the modified criteria; and

    sending at least a portion of the compound document to the alternate service provider for performing the transaction on the compound document; and

    updating log information for the failure of the transaction and retrying of the transaction.

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