Meningitis diagnostic and intervention tool for emergency dispatch
DCFirst Claim
1. A computer-implemented method performed on a dispatch center computer to assist a dispatcher when communicating with a caller via telephone regarding a medical emergency of a patient, comprising:
- providing on the dispatch center computer system an emergency dispatch protocol to assist the dispatcher, the protocol presenting a plurality of pre-scripted interrogatories for the dispatcher to ask the caller to gather information regarding the emergency and generate an emergency dispatch response by emergency responders;
initiating a diagnostic tool on the dispatch center computer, the diagnostic tool configured to assist the dispatcher in guiding the caller to obtain information that can be used by the diagnostic tool to diagnose whether the patient has meningitis;
the diagnostic tool presenting to the dispatcher a user interface comprising a diagnostic indicators pane and a criteria summary pane;
the diagnostic tool providing one or more questions via the user interface, the questions being intended for the dispatcher to vocally relay to the caller over the telephone to guide the caller in identifying signs and symptoms that the patient has meningitis;
the diagnostic tool receiving dispatcher-entered input indicative of caller-relayed information concerning the caller'"'"'s observations of the patient, including signs and symptoms that indicate whether the patient has meningitis, wherein the caller'"'"'s observations are vocally relayed over the telephone to the dispatcher;
presenting, on the diagnostic indicators pane of the user interface of the diagnostic tool, a listing of one or more signs and symptoms that indicate whether the patient has meningitis that are received through the dispatcher-entered input;
presenting, on the criteria summary pane of the user interface of the diagnostic tool, a plurality of tally fields to convey a basis for a likelihood that the patient meningitis, each tally field of the plurality of tally fields displaying a tally of signs and symptoms of a level of severity that is different from a level of severity corresponding to other of the plurality of tally fields; and
the diagnostic tool determining a likelihood that the patient has meningitis based on the dispatcher-entered input indicative of the caller-relayed information and the tallies of signs and symptoms displayed by the plurality of tally fields.
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Abstract
Systems and methods to assist an emergency medical dispatcher in responding to emergency calls are disclosed. A computer-implemented emergency dispatch protocol is provided that includes interrogatories for a dispatcher to ask a caller to generate an appropriate response. A diagnostic tool is provided to aid a dispatcher in determining a likelihood that the patient has meningitis. The diagnostic tool determines a likelihood that the patient has meningitis based on caller-relayed information concerning the caller'"'"'s observations of the patient. The diagnostic tool can be launched automatically by the emergency dispatch protocol, or manually, as desired by a dispatcher. The diagnostic tool presents a user interface that may provide, among other things, questions to guide the caller in identifying signs and symptoms that the patient has meningitis and input components associated with the questions.
176 Citations
25 Claims
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1. A computer-implemented method performed on a dispatch center computer to assist a dispatcher when communicating with a caller via telephone regarding a medical emergency of a patient, comprising:
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providing on the dispatch center computer system an emergency dispatch protocol to assist the dispatcher, the protocol presenting a plurality of pre-scripted interrogatories for the dispatcher to ask the caller to gather information regarding the emergency and generate an emergency dispatch response by emergency responders; initiating a diagnostic tool on the dispatch center computer, the diagnostic tool configured to assist the dispatcher in guiding the caller to obtain information that can be used by the diagnostic tool to diagnose whether the patient has meningitis; the diagnostic tool presenting to the dispatcher a user interface comprising a diagnostic indicators pane and a criteria summary pane; the diagnostic tool providing one or more questions via the user interface, the questions being intended for the dispatcher to vocally relay to the caller over the telephone to guide the caller in identifying signs and symptoms that the patient has meningitis; the diagnostic tool receiving dispatcher-entered input indicative of caller-relayed information concerning the caller'"'"'s observations of the patient, including signs and symptoms that indicate whether the patient has meningitis, wherein the caller'"'"'s observations are vocally relayed over the telephone to the dispatcher; presenting, on the diagnostic indicators pane of the user interface of the diagnostic tool, a listing of one or more signs and symptoms that indicate whether the patient has meningitis that are received through the dispatcher-entered input; presenting, on the criteria summary pane of the user interface of the diagnostic tool, a plurality of tally fields to convey a basis for a likelihood that the patient meningitis, each tally field of the plurality of tally fields displaying a tally of signs and symptoms of a level of severity that is different from a level of severity corresponding to other of the plurality of tally fields; and the diagnostic tool determining a likelihood that the patient has meningitis based on the dispatcher-entered input indicative of the caller-relayed information and the tallies of signs and symptoms displayed by the plurality of tally fields. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A computer system to assist a dispatcher when communicating with a caller via telephone regarding a medical emergency of a patient, the computer system comprising:
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a processor; an input device in electrical communication with the processor; an output device in electrical communication with the processor; and a memory in electrical communication with the processor, and having stored thereon; an emergency dispatch protocol including a plurality of pre-scripted interrogatories for the dispatcher to ask the caller to generate an emergency dispatch response; and a diagnostic tool to assist the dispatcher in guiding the caller to obtain information that can be used by the diagnostic tool to determine a likelihood that the patient has meningitis, wherein the diagnostic tool is configured to present to the dispatcher a user interface comprising; one or more questions for the dispatcher to vocally relay to the caller over the telephone to guide the caller in identifying signs and symptoms that the patient has meningitis, one or more input components associated with the one or more questions, the input components to receive dispatcher-entered input indicative of caller-relayed information concerning the caller'"'"'s observations of the patient, including signs and symptoms that indicate whether the patient has meningitis, a diagnostic indicators pane to present a listing of one or more signs and symptoms that indicate whether the patient has meningitis that are received through the dispatcher-entered input, and a criteria summary pane to present a plurality of tally fields to convey a basis for a likelihood that the patient meningitis, each tally field of the plurality of tally fields displaying a tally of signs and symptoms of a level of severity that is different from a level of severity corresponding to other of the plurality of tally fields, wherein the caller-relayed information is vocally relayed over the telephone to the dispatcher, and wherein the diagnostic tool determines the likelihood that the patient has meningitis based on tallies of signs and symptoms displayed by the plurality of tally fields on the criteria summary pane. - View Dependent Claims (22, 23, 24)
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25. A non-transitory computer-readable storage medium including computer-readable instructions that, when executed by a computing device, cause the computing device to perform operations to assist a dispatcher when communicating with a caller via telephone regarding a medical emergency of a patient, the operations comprising:
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providing on the computing device an emergency dispatch protocol to assist the dispatcher, the protocol presenting a plurality of pre-scripted interrogatories for the dispatcher to ask the caller to gather information regarding the emergency and generate an emergency dispatch response by emergency responders; initiating a diagnostic tool on the computing device, the diagnostic tool configured to assist the dispatcher in guiding the caller to obtain information that can be used by the diagnostic tool to diagnose whether the patient has meningitis; and the diagnostic tool presenting to the dispatcher a user interface comprising one or more questions for the dispatcher to vocally relay to the caller over the telephone to guide the caller in identifying signs and symptoms that the patient has meningitis, comprising one or more input components associated with the one or more questions, and comprising a diagnostic indicators pane and a criteria summary pane; the diagnostic tool receiving dispatcher-entered input via the input fields of the user interface, the dispatcher-entered input indicative of caller-relayed information concerning the caller'"'"'s observations of the patient, including signs and symptoms that indicate whether the patient has meningitis, wherein the caller'"'"'s observations are vocally relayed over the telephone to the dispatcher; presenting, on the diagnostic indicators pane of the user interface of the diagnostic tool, a listing of one or more signs and symptoms that indicate whether the patient has meningitis that are received through the dispatcher-entered input; presenting, on the criteria summary pane of the user interface of the diagnostic tool, a plurality of tally fields to convey a basis for a likelihood that the patient meningitis, each tally field of the plurality of tally fields displaying a tally of signs and symptoms of a level of severity that is different from a level of severity corresponding to other of the plurality of tally fields; and the diagnostic tool determining the likelihood that the patient has meningitis based on the dispatcher-entered input indicative of the caller-relayed information and the tallies of signs and symptoms displayed by the plurality of tally fields.
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Specification