Unified messenging system and method

• US 8,488,751 B2
• Filed: 05/11/2007
• Issued: 07/16/2013
• Est. Priority Date: 05/11/2007
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Skakkebaek, Jens Ulrik, FitzGerald, Cary W.
• Primary Examiner(s): Sing, Simon
• Assistant Examiner(s): Huynh, Van D
• Application Number:
  US11/801,882
• Publication Number:
  US 20080279350A1
• Time in Patent Office: 2,258 Days
• Field of Search: 379/88.13, 709/206
• US Class Current: 379/88.13
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2203/253 where a visual mode is used instead of a voice mode
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message

Abstract

Systems and methods for unified messaging are described herein. In an embodiment, a repository server includes a message store. According to one method implemented by the repository server, a voice message is sent as part of an email message. In an embodiment, preprocessing is performed before sending the email, including but not limited to inserting information, data, links, voice mail audio files, and voice mail transcriptions in the email. A copy of the preprocessed email is stored in the message store with an authentication key. The authentication key is used, for example by a recipient of the email, to access voice mail audio files that may not be accessible on the recipient'"'"'s device.

Claims

1. A unified messaging method, comprising:

a sender email server attaching an audio file to an email message;

the sender email server forwarding the email message to a repository server, wherein the email message is directed from a sender to a recipient;

the repository server receiving the email message;

the repository server storing the email message and the audio file in a message store, wherein the message store is remote from the sender email server and remote from a recipient email server;

the repository server receiving a request to access the audio file from the recipient email server; and

the repository server making the audio file available to the recipient by calling the recipient.

2. The method of claim 1, further comprising:

associating an authentication key with the email message, wherein the authentication key is a pointer to the audio file; and

authenticating the request to access the audio file using the authentication key.

3. The method of claim 1, wherein the audio file comprises a voice message.

4. The method of claim 1, further comprising presenting the sender with a choice to preprocess one or more of the audio file and the email message.

5. The method of claim 1, further comprising preprocessing the audio file, wherein preprocessing comprises performing a transcription of the audio file.

6. The method of claim 1, further comprising preprocessing the email message, wherein preprocessing comprises inserting information in the email, wherein the information is previously indicated by the sender.

7. The method of claim 1, wherein sending the email message comprises sending the email message to an email device of the recipient, and wherein the request to access the audio file comprises a request to listen to the audio file on the email device of the recipient.

8. The method of claim 1, wherein forwarding the email message further comprises sending the email message to an email device of the recipient, and wherein the request to access the audio file comprises a request to listen to the audio file on a phone of the recipient.

9. The method of claim 8, further comprising:

receiving a phone number from the recipient;

accessing the audio file in the message store using the authentication key;

placing the call to the phone number; and

playing the audio file during the call.

10. The method of claim 1, wherein forwarding the email message further comprises sending the email message to an email device of the recipient, wherein the recipient does not receive the audio file with the email message, the method further comprising:

receiving a request from the recipient to listen to the audio file on a phone of the recipient;

receiving a phone number from the recipient;

accessing the audio file in the message store using an authentication key;

placing the call to the phone number; and

playing the audio file during the call.

11. The method of claim 1, further comprising:

presenting the recipient with a choice to have the audio file transcribed;

receiving a request to have the audio file transcribed;

inserting a transcription of the audio file into an email message; and

sending the email message with the transcription to the recipient.

12. The method of claim 11, wherein inserting comprises one or more of attaching the transcription as a text attachment to the email, and inserting the transcription as a text body of the email.

13. The method of claim 1, further comprising:

presenting the recipient with a choice to respond to content of the audio file by voice;

if the recipient chooses to respond to content of the audio file by voice, receiving a response audio file;

forming a response email including the response audio file; and

sending the response email with the response audio file to the sender.

14. The method of claim 13, further comprising:

assigning a response authentication key to the response email message; and

storing the response email message, the response audio file, and the response authentication key in the message store.

15. The method of claim 14, wherein the response authentication key is the same as the authentication key.

16. A unified messaging system, comprising:

a network;

a sender email server coupled to the network;

a recipient email server coupled to the network;

a repository server coupled to the network and separate from the sender and recipient email servers, the repository server comprising;

a message store that stores email messages transmitted via either the sender or recipient email server; and

a manager/preprocessor module configurable to store the email messages in the message store, and to associate an authentication key with each of the email messages; and

an out-call server coupled to the manager/preprocessor module and to the network, wherein the out-call server is configured to place a call to a phone number received from a recipient of a selected email message, to access a copy of the selected email message in the message store, including a copy of an audio file attachment to the selected email, and to play the audio file attachment during the call to the recipient.

17. The system of claim 16, wherein the manager/preprocessor module is further configurable to perform preprocessing of the email messages, wherein preprocessing comprises performing a transcription of the audio file attachment.

18. The system of claim 16, further comprising a log store that stores log data regarding the email messages.

19. The system of claim 16, wherein the network is a public switched telephone network (PSTN).

20. The system of claim 19, wherein the manager/preprocessor module accesses the copy of the selected email message using an authentication key obtained from the email.

21. The system of claim 16, further comprising and a create voice mail (CVM) server coupled to the out-call server and configurable to receive a response audio file recorded by a user and to create a response email message including the response audio file.

22. The system of claim 21, wherein the manager/preprocessor module is further configurable to store a copy of the response email message, including the response audio file in the message store, and to send the response email message including the response audio file to a sender of the email message.

23. The system of claim 16, wherein the at least one email server further comprises a filter configurable to recognize an email type, wherein the email type comprises a unified messaging type, wherein a unified messaging type email is handled by the email server as directed by the manager/preprocessor module.

24. The system of claim 23, wherein handling as directed by the manager/preprocessor module comprises transmitting copies of emails to the message store.

25. The system of claim 16, further comprising a user email device coupled to the at least one network and comprising a device plug-in, wherein the device plug-in facilitates sender communication with the repository server, and wherein a user is one or more of a sender of the email messages and a recipient of the email messages.

26. The system of claim 22, wherein the user email device comprises a personal computer.

27. The system of claim 22, wherein the user email device comprises an email-capable handheld device.

28. A non-transitory computer-readable medium having stored thereon instructions that, when executed in a messaging system, cause the system to perform a unified messaging method, the method comprising:

attaching a voice message to an email message, wherein the voice message comprises an audio file;

forwarding the email message to a repository server, wherein the email message is directed from a sender to a recipient, and wherein the repository server is remote from a sender or recipient email server;

receiving the email message at the repository server;

storing a copy of the email message and a copy of the voice message in a message store, wherein the message store is a component of the repository server;

sending the email message from the repository server to a recipient;

receiving a request from the recipient email server to access the audio file;

in response to the request, accessing the copy of the voice message in the message store; and

calling a recipient device and playing the voice message on the recipient device.

29. The computer-readable medium of claim 28, wherein the recipient device is a phone.

30. The computer-readable medium of claim 28, wherein the method further comprises assigning an authentication key to the email message, and storing the authentication key with the copy of the email message and a copy of the voice message in the message store.

31. The computer-readable medium of claim 28, wherein the method further comprises authenticating the request using the authentication key.

32. The computer-readable medium of claim 28, wherein the method further comprises presenting the sender with a choice to preprocess one or more of the voice message and the email message.

33. The computer-readable medium of claim 28, wherein the method further comprises preprocessing the voice message, wherein preprocessing comprises performing a transcription of the voice message.

34. The computer-readable medium of claim 28, wherein the method further comprises preprocessing the email message, wherein preprocessing comprises inserting information in the email, wherein the information is previously indicated by the sender.

35. The computer-readable medium of claim 28, wherein sending the email message comprises sending the email message to an email device of the recipient, and wherein the request to access the voice message comprises a request to listen to the voice message on the email device of the recipient.

36. The computer-readable medium of claim 28, wherein sending the email message comprises sending the email message to an email device of the recipient, and wherein the request to access the voice message comprises a request to listen to the voice message on a phone of the recipient.

37. The computer-readable medium of claim 36, the method further comprising:

receiving a phone number from the recipient;

accessing the voice message in the message store;

placing a call to the phone number; and

playing the voice message during the call.

38. The computer-readable medium of claim 28, wherein sending the email message comprises sending the email message to an email device of the recipient, wherein the recipient does not receive the voice message with the email message, the method further comprising:

receiving a request from the recipient to listen to the voice message on a phone of the recipient;

receiving a phone number from the recipient;

accessing the voice message in the message store using the authentication key;

placing a call to the phone number; and

playing the voice message during the call.

39. The computer-readable medium of claim 28, the method further comprising:

presenting the recipient with a choice to have the voice message transcribed;

receiving a request to have the voice message transcribed;

inserting a transcription of the voice message in a an email message; and

sending the email message with the transcription to the recipient.

40. The computer-readable medium of claim 39, wherein inserting comprises one or more of attaching the transcription as a text attachment to the email, and inserting the transcription as a text body of the email.

41. The computer-readable medium of claim 28, the method further comprising:

presenting the recipient with a choice to respond to content of the voice message by voice;

if the recipient chooses to respond to content of the voice message by voice, receiving a response voice message;

forming a response email including the response voice message; and

sending the response email with the response voice message to the sender.

42. The computer-readable medium of claim 41, the method further comprising:

assigning a response authentication key to the response email message; and

storing the response email message, the response voice message, and the response authentication key in the message store.